in Action

Healthcare Conference

Save the Date
June 14 - 16, 2020
Westin Copley Place in Boston

Thank you to everyone who joined us for our 2019 Compassion in Action Healthcare Conference! If you’re interested in presenting at the 2020 Conference, please submit your proposal via our form below:

In Partnership With
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Sponsors & Exhibitors
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Media Sponsor


The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.


Request for Abstracts

Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

  • Workforce resilience, well-being and engagement
  • Creating compassionate organizational cultures
  • Compassionate responses to social challenges
  • Communicating with patients, families and each other
  • Engaging patients, families and their communities to support health
  • Compassion science and practice


This conference focuses on organizational culture change using strategies based on empathy, effective communication, interpersonal skills and interprofessional collaboration.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives
  • Nurses
  • Pharmacists
  • Mental health professionals
  • Graduate level professional counselors

We are planning to offer a variety of Continuing Education Credits at Compassion in Action. Please check back soon for more information.


Keynote Speakers

Katie Bach, MEc, MBA

Kate Bach is Managing Director at the Good Jobs Institute and former Director of Global Strategy for Starbucks.

Harris Baden, MD

Harris Baden, MD, is Professor and Chief of Pediatric Cardiac Critical Care at Seattle Children’s Hospital.

Richard Baron

Richard J. Baron, MD, MACP

Richard J. Baron, MD, MACP, is the President and CEO of the American Board of Internal Medicine and ABIM Foundation.

Cheri Blauwet, MD

Cheri Blauwet, MD

Cheri Blauwet, MD, is an Assistant Professor in Physical Medicine and Rehabilitation at Harvard Medical School and an attending physician at the Brigham and Women’s Hospital and Spaulding Rehabilitation Hospital.

Akram Boutros, MD, FACHE

Akram Boutros, MD, FACHE, is President & CEO of The MetroHealth System.

Jim Braude

Jim Braude

Jim Braude is Host of Greater Boston, Co-host of Boston Public Radio and Executive Editor at WGBH.

Laura Crooks

Laura Crooks, BS, OTR, MHA

Laura Crooks, BS, OTR, MHA, is the Chief Executive Officer at Yakima Children’s Village.

Tim Cunningham, DrPH, MSN, RN

Tim Cunningham, DrPH, MSN, RN, is the Corporate Director of Patient and Family Centered Care at Emory Healthcare.

Andrew Dreyfus

Andrew Dreyfus is President and Chief Executive Officer at Blue Cross Blue Shield of Massachusetts.

Amy C. Edmondson, PhD

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Shekinah Elmore, MD, MPH

Shekinah N. C. Elmore, MD, MPH, is a resident in the Harvard Radiation Oncology Program who is dedicated to pursuing equity and empathy in oncology care. She is a cancer survivor and has written about her experience treading the line between patient and provider.

Susan B. Hassmiller, RN, PhD, FAAN

Susan B. Hassmiller, RN, PHD, FAAN, is the Robert Wood Johnson Foundation Senior Adviser for Nursing. In partnership with AARP, Hassmiller also directs the Foundation’s Future of Nursing: Campaign for Action. Her work has included service in public health settings at the local, state and national levels, including HRSA.

View All Keynote Speakers
Featured Speakers

Chief Scott Allen

Chief of Police, East Bridgewater, MA

Member, Police Assisted Addiction and Recovery Initiative (PAARI) National Police Advisory Committee

Michael Attas, MDiV, MD

Author, Medicine at a Crossroads

Daniel Baker, MD

Medical Director, Lenox Hill Hospital

William Baker, MD

Vice Chair of Quality and Patient Safety and Head of Emergency Medicine, Boston Medical Center

David Barash, MD

Executive Director, GE Foundation

Agnes Barden, DNP, RN, CPXP

Vice President, Patient and Customer Experience, Northwell Health

Carrie Barron, MD

Director of the Creativity for Resilience Program, Dell Medical School

Jonathan Bartels, RN

Health System Liaison, Compassionate Care Initiative (CCI), University Of Virginia School Of Nursing

Maren Batalden

Maren Batalden, MD, MPH

Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management within the Accountable Care Organization, Cambridge Health Alliance

Richard Bates, MD

Regional Vice President for Medical Affairs, MidMichigan Health

Joshua Belfer, MD

Chief Resident of the Pediatric Residency Program, Cohen Children’s Medical Center

Nina Bihani

Fourth-Year Medical Student, Wayne State University School of Medicine

View All Speakers

At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

10:00 am

Pre-Conference Activities

12:30 pm


1:00 pm

General Session

1:30 pm


1:45 pm

Workshops, Panels, Abstracts

3:00 pm


3:15 pm

Workshops, Panels, Abstracts

4:30 pm


4:45 pm

The River

5:15 pm

Member Cocktail Reception

6:00 pm

Corman IMPACT Honors Dinner

7:00 am

Registration and Breakfast

8:00 am

Welcome and Keynote

9:30 am


9:45 am

Panels and Workshops

11:00 am


11:15 am

Panels and Workshops

12:30 pm


1:15 pm

Keynote Conversation

2:15 pm

Keynote Conversation

2:45 pm


3:00 pm

Workshops and Abstracts

4:15 pm


4:30 pm

General Sesssion

5:00 pm


6:00 pm

Story Slam

6:30 am

Morning Wellness Activity

7:00 am

Registration and Breakfast

7:55 am

General Session

9:40 am


9:50 am

Panels and Workshops

11:05 am


11:20 am

Panels, Workshops and Abstracts

12:35 pm

Lunch/Networking Time

1:05 pm

Patient Story

1:40 pm

General Sesssion

2:25 pm


2:40 pm

Workshops and Abstracts

3:55 pm


4:10 pm

Closing Remarks

Planning Committee
Supportive Partners
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Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Massachusetts General Hospital
Leader Circle

American Hospital Association

Benchmark Senior Living

Genesis HealthCare

Integro Insurance Brokers

MedPro Group

Novo Nordisk

Partners HealthCare

Tufts Health Plan

Kenneth B. Schwartz Scholarship Fund Provides Tuition Assistance 

The Kenneth B. Schwartz Scholarship Fund provides tuition assistance for eligible healthcare professionals and for medical, nursing and other health profession students to attend the conference. To donate, click here and select “Conference Scholarship Fund” in the designation box.

Scholarship Sponsors

AACN Scholarships (Underwritten by the American Association of Colleges of Nursing)
Beth Israel Deaconess Hospital-Needham Scholarship
Michael L. Blau Scholarship
Scholarship in Memory of Julian Cohen (Underwritten by Margie and Paul Stanzler)
Stephen and Betsy Corman Scholarships (Underwritten by Stephen Corman)
Scholarships in Memory of Frances and Jerry Gold (Underwritten by Andrea and Brad Buchbinder)
Murray A. Jacobson Family Foundation Scholarship
The Lubin Family Foundation Scholarships
Josiah Macy Jr. Foundation Scholarships (Supporting Nursing Student Compassion Scholars)
The John and Jo Frances Meyer Scholarship
Novack Family Scholarship
Jean-Paul A. Rebillard Scholarship
Scholarship in Memory of Steven P. Reynolds (Underwritten by Mark Reynolds and Clare Reilly)
Scholarships in Memory of Kenneth B. Schwartz (Underwritten by Ellen Cohen)
Alan and Susan Solomont Scholarship
Scholarships in Honor of the Staff of the Schwartz Center (Underwritten by Ruth Kilduff and Jay Carrigan)
Scholarship in Memory of Thomas F. Walsh (Underwritten by Sharon and Brian McNally)
Scholarships in Memory of Franklin and Roberta Young

For more information, please contact Lisa Crane, director of individual and foundation giving, at or 617-643-5490.


About the Schwartz Center

The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare. 

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with 450 healthcare members in the U.S., Canada, Australia, and New Zealand, supporting 288,000 healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Cathy Burke ( )

For sponsorship information please contact: Elizabeth Hickman (

For exhibitor information please contact: Melissa Thaler ( )

Connect with Us


The Westin Boston Waterfront

425 Summer Street, Boston, MA

Ideally located in Boston’s thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and culinary offerings nearby.


Please note that the Westin Boston Waterfront is now sold out of hotel rooms. We recommend booking at the Aloft Boston (across the street from the Westin), or booking rooms at the Element Boston Seaport District, Renaissance Boston Waterfront Hotel, or YOTEL Boston – all are within a 10 minute walk of the Westin.