in Action

Healthcare Conference

Thank you for Joining Us!

Join us for the Schwartz Center's Compassion in Action Healthcare Conference! Connect with more than 500 professionals, system leaders and others who are committed to making compassionate healthcare a priority in their organizations and communities.

Engage with colleagues from across the globe and learn about cutting-edge programs, strategies and tools to create and sustain cultures of compassion. Experience immersive sessions that will leave you inspired, equipped with knowledge and skills supported by new partners.

Check back soon for information about our 2020 Conference.

In Partnership With
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Media Sponsor


The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.



Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

  • Workforce resilience, well-being and engagement
  • Creating compassionate organizational cultures
  • Compassionate responses to social challenges
  • Communicating with patients, families and each other
  • Engaging patients, families and their communities to support health
  • Compassion science and practice


This conference focuses on organizational culture change using strategies based on empathy, effective communication, interpersonal skills and interprofessional collaboration.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives
  • Nurses
  • Pharmacists
  • Mental health professionals
  • Graduate level professional counselors

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and The Schwartz Center for Compassionate Healthcare. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.

Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 17.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This Live Activity fulfills the requirement for 1.7 Continuing Education Units (CEUs), representing 17.0 Contact Hours.

The University of North Carolina Eshelman School of Pharmacy is a conference co-sponsor.


- Describe the behaviors and values that demonstrate compassionate collaborative care.

- Describe organizational initiatives that facilitate the demonstration of compassionate collaborative care.

- Describe strategies to address challenges and barriers that impede CCC.

The University Of North Carolina Eshelman School of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

ACPE# 0046-9999-19-289-L04-P provides 3.0 hours of continuing pharmacy education on Sunday, September 8, 2019.

ACPE# 0046-9999-19-290-L04-P for provides 6.75 hours of continuing pharmacy education on Monday, September 9, 2019.

ACPE# 0046-9999-19-291-L04-P provides 7.25 hours of continuing pharmacy education on Tuesday, September 10, 2109.

To receive CE credit, participants must verify attendance for each day of the conference and complete the conference evaluation.  Pharmacist participants must provide name, email address, NABP e-Profile ID and date of birth (MMDD) to receive credit. Statements of credit can be viewed and printed in the CPE Monitor in approximately 2 to 3 weeks.  It is the participants responsibly to check CPE Monitor to verify credit has been uploaded.  If the credit is not show, please contact the provider.  No partial session credit will be given.

The Charlotte AHEC is authorized to award 15.0 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.

September 8: 3.0 hours of pre-approved ACHE Qualified Education credit

September 9 & 10: 12.0 hours of pre-approved ACHE Qualified Education credit

Check back for additional information about credit offerings as the conference gets closer.


Keynote Speakers

Katie Bach, MEc, MBA

Kate Bach is Managing Director at the Good Jobs Institute and former Director of Global Strategy for Starbucks.

Harris Baden, MD

Harris Baden, MD, is Professor and Chief of Pediatric Cardiac Critical Care at Seattle Children’s Hospital.

Richard Baron

Richard J. Baron, MD, MACP

Richard J. Baron, MD, MACP, is the President and CEO of the American Board of Internal Medicine and ABIM Foundation.

Cheri Blauwet, MD

Cheri Blauwet, MD

Cheri Blauwet, MD, is an Assistant Professor in Physical Medicine and Rehabilitation at Harvard Medical School and an attending physician at the Brigham and Women’s Hospital and Spaulding Rehabilitation Hospital.

Akram Boutros, MD, FACHE

Akram Boutros, MD, FACHE, is President & CEO of The MetroHealth System.

Jim Braude

Jim Braude

Jim Braude is Host of Greater Boston, Co-host of Boston Public Radio and Executive Editor at WGBH.

Laura Crooks

Laura Crooks, BS, OTR, MHA

Laura Crooks, BS, OTR, MHA, is the Chief Executive Officer at Yakima Children’s Village.

Tim Cunningham, DrPH, MSN, RN

Tim Cunningham, DrPH, MSN, RN, is the Corporate Director of Patient and Family Centered Care at Emory Healthcare.

Andrew Dreyfus

Andrew Dreyfus is President and Chief Executive Officer at Blue Cross Blue Shield of Massachusetts.

Amy C. Edmondson, PhD

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Shekinah Elmore, MD, MPH

Shekinah N. C. Elmore, MD, MPH, is a resident in the Harvard Radiation Oncology Program who is dedicated to pursuing equity and empathy in oncology care. She is a cancer survivor and has written about her experience treading the line between patient and provider.

Susan B. Hassmiller, RN, PhD, FAAN

Susan B. Hassmiller, RN, PHD, FAAN, is the Robert Wood Johnson Foundation Senior Adviser for Nursing. In partnership with AARP, Hassmiller also directs the Foundation’s Future of Nursing: Campaign for Action. Her work has included service in public health settings at the local, state and national levels, including HRSA.

Michael Hebb

Author of “Let’s Talk About Death Over Dinner,” and founder of Death Over Dinner, Michael Hebb explores how we can use the power of home, hearth, and meaningful conversation to change healthcare.

Jennifer Magaziner

Jennifer Magaziner, MBA, MPH

Jennifer Magaziner, MBA, MPH, is Senior Director of Strategy and Digital Innovation at Boston Children’s Hospital.

Abby Karlsson, MSN, CRNA

Abby Karlsson is a Certified Registered Nurse Anesthetist with Envision Physician Services at Capital Health Hospital in Hopewell, N.J., and Capital Health Regional Medical Center in Trenton, N.J.

Joseph C. Kvedar, MD

Joseph C. Kvedar, MD, is the Vice President of Connected Health at Partners HealthCare.

Sarah McKenna

Sarah McKenna is Senior Vice President of Fan Services for the Boston Red Sox.

Paul Morton

Paul Morton is Senior Vice President Northeast Regional Manager, Nordstrom.

Helen Riess, MD

Helen Riess, MD, is an Associate Professor of Psychiatry at Harvard Medical School and Founder of Empathetics, Inc. She has devoted her career to teaching and research in the art and science of the patient-doctor relationship.

Andy Shin

Andrew Shin, JD, MPH

Peter Slavin, MD

Peter L. Slavin, MD, is the President of Massachusetts General Hospital. He also is a Professor of Health Care Policy at Harvard Medical School where he teaches internal medicine and healthcare management.

Mayor Walsh

Martin J. Walsh

Martin J. Walsh is mayor of the City of Boston.

Featured Speakers

Chief Scott Allen

Chief of Police, East Bridgewater, MA

Member, Police Assisted Addiction and Recovery Initiative (PAARI) National Police Advisory Committee

Michael Attas, MDiV, MD

Author, Medicine at a Crossroads

Daniel Baker, MD

Medical Director, Lenox Hill Hospital

William Baker, MD

Vice Chair of Quality and Patient Safety and Head of Emergency Medicine, Boston Medical Center

David Barash, MD

Executive Director, GE Foundation

Agnes Barden, DNP, RN, CPXP

Vice President, Patient and Customer Experience, Northwell Health

Carrie Barron, MD

Director of the Creativity for Resilience Program, Dell Medical School

Jonathan Bartels, RN

Health System Liaison, Compassionate Care Initiative (CCI), University Of Virginia School Of Nursing

Maren Batalden

Maren Batalden, MD, MPH

Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management within the Accountable Care Organization, Cambridge Health Alliance

Richard Bates, MD

Regional Vice President for Medical Affairs, MidMichigan Health

Joshua Belfer, MD

Chief Resident of the Pediatric Residency Program, Cohen Children’s Medical Center

Nina Bihani

Fourth-Year Medical Student, Wayne State University School of Medicine

Juliette Blount Headshot

Juliette Blount, MSN, NP

Adult Nurse Practitioner

Alice Bonner, PhD, RN, FAAN

Senior Advisor, Institute for Healthcare Improvement

Adjunct Faculty, Johns Hopkins School of Nursing

Maura Brennan, MD

Chief, Division of Geriatrics, Palliative Care and Post-acute Medicine, Baystate Health (BH)

Professor of Medicine, Univ. of Massachusetts Medical School-Baystate

Program Director, BH Geriatrics Workforce Enhancement Program

Assoc. Medical Director, Baystate Hospice

Laura Burke, MD, MPH

Assistant Professor of Emergency Medicine, Harvard Medical School

Attending Emergency Physician, Beth Israel Deaconess Medical Center

Ebru Cayir

Ebru Cayir, MD, PhD

Postdoctoral Research Associate, Compassionate Care Initiative, School of Nursing, University of Virginia

Calvin Chou

Calvin Chou, MD, PhD

Professor of Clinical Medicine, University of California at San Francisco

Tiffany Christensen

Tiffany Christensen, CPXP

Vice President for Experience Innovation, The Beryl Institute

Mary Tess Crotty, MA

Vice President of Quality, Genesis

Paul DeChant, MD, MBA, FAAFP

Deputy Chief Health Officer, IBM Watson Health

Regina Doherty, OTD, OTR/L, FAOTA, FNAP

Associate Professor, MGH Institute of Health Professions

Dallas Ducar, MSN, RN, CNL, NREMT-B

Psychiatric-Mental Health Nurse Practitioner, Transgender Health Program, Massachusetts General Hospital

Ron Epstein, MD

Professor of Family Medicine, Psychiatry, Oncology and Medicine (Palliative Care), University of Rochester School of Medicine & Dentistry

Kimberly Fisher

Kimberly Fisher, MD, MSc

Practicing Pulmonary/Critical Care Physician and Health Services Researcher, University of Massachusetts Medical School

Karla Fredricks, MD, MPH

Assistant Professor of Pediatrics, Baylor College of Medicine

Director of the Program for Immigrant and Refugee Child Health (PIRCH), Texas Children’s Hospital

Hope Frye

Hope Frye, JD

Consulting Specialist in Immigration & Human Rights Law

James Fuccione

Senior Director, Massachusetts Healthy Aging Collaborative

Thea Gallis Musselman, MPH

Research Administrator, Center for Advanced Assessment, National Board of Medical Examiners

Eddie Gonzalez

Engagement Manager, Civil Conversations Project, On Being Project

Rev. Krista Gregory, MDiv, BCC

Founder, Center for Resiliency, Dell Children’s Medical Center of Central Texas

Jeanie Gribben

Medical Student, Icahn School of Medicine at Mount Sinai

Marsha Griffin, MD

Director, Division of Child and Family Health, University of Texas Rio Grande Valley School of Medicine

Professor of Pediatrics, University of Texas Rio Grande Valley School of Medicine

Co-Founder, Community for Children

Julie Haizlip, MD, MAPP

Clinical Professor of Nursing, University of Virginia School of Nursing

Attending Physician, University of Virginia Department of Pediatrics

Director, UVA Center for Appreciative Practice

Co-Director, Center for ASPIRE

Lauran Hardin, MSN, RN-BC, CNL, FNAP

Senior Advisor, Partnerships and Technical Assistance, The Camden Coalition’s National Center for Complex Health and Social Needs

Timothy Harrison

Associate Director for CBCT®, Center for Contemplative Science and Compassion-Based Ethics, Emory University

Jordana Harshman, MPH

Wellness Program Manager: Employee Health Improvement/Lifestyle Management, University of Stanford School of Medicine, Lucile Packard Children's Hospital

Founder, Health Career Accelerator

Ross Hays

Ross Hays, MD

Ethics Consultant, Treuman Katz Center for Pediatric Bioethics

Medical Director, Palliative Care Consultation Service, Seattle Children's Hospital

Dana Hiniker

Programs and Operations Lead, Women Writers in Medicine

Mara Hoffert, PhD

Senior Instructional Design Consultant, Henry Ford Health System

Ursel Hughes, NCPRSS, CHW

PAARI AmeriCorps Recovery Coach, Boston Police Department

Allie Hunter McDade

Executive Director, Police Assisted Addiction & Recovery Initiative (PAARI)

Cynda Hylton Rushton, PhD, RN, FAAN

Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing

Professor of Nursing and Pediatrics, Johns Hopkins University

Jordana Jacobs, PhD

Clinical Psychologist

Patricia Jakel, RN, MN, AOCN

Advance Practice Nurse, Solid Tumor Program, UCLA Healthcare

Daniel Johnson, PhD

Clinical Psychologist, Director, Acceptance and Commitment Therapy Program, Boston Child Study Center

Kristen Jones-Bonofiglio, PhD, RN

Assistant Professor in the School of Nursing and the Director of the Centre for Health Care Ethics, Lakehead University, Thunder Bay, Ontario

Yuhan Kao, RN, MSN, CNS

Clinical Nurse Specialist, Ronald Reagan UCLA Medical Center MICU

Melinda Karp, MBA

Vice President of Consumer Centered Quality, Commonwealth Care Alliance

Executive Director, The Center to Advance Consumer Partnership

Samuel Kase

Medical Student, Icahn School of Medicine at Mount Sinai

Amanda Kennedy

Amanda Kennedy, MA, MSW, LISW

Clinical Social Work Program Coordinator, Nationwide Children's Hospital

Carol Keohane, RN

Assistant Vice President, Patient Safety, CRICO

Yeuen Kim, MD, MAS

Clinical Assistant Professor, Stanford University School of Medicine

Ann King, MA

Senior Assessment Scientist in the Center for Advanced Assessment, National Board of Medical Examiners (NBME)

Maria Kokas, PhD

Director of Learning Systems, Henry Ford Health System

Mick Krasner, MD, FACP

Professor of Clinical Medicine, University of Rochester School of Medicine and Dentistry

Professor of Clinical Family Medicine, University of Rochester School of Medicine and Dentistry

Co-Director Mindful Practice Programs, University of Rochester School of Medicine and Dentistry

Casey Kudesia, MA

Director of Training and Organizational Development, Planned Parenthood League of Massachusetts

Kate Lally, MD, FAAHPM

Attending Physician, Psychosocial Oncology and Palliative Care, Dana Farber Cancer Institute

Instructor, Harvard Medical School

Phoebe Long, PhD

Research Coordinator Center for Resiliency, Dell Children's Medical Center

Rev. Beth Loomis, MDiv

Director of Pastoral Care, Mount Auburn Hospital

Jill Maben, OBE, PhD, MSc, BA (Hons), RN, PGCE

Professor of Health Services Research and Nursing, University of Surrey, UK

Sarah Mackin, MPH

Director of Harm Reduction Services, Boston Public Health Commission

Kiame Mahaniah, MD

Chief Executive Officer, Lynn Community Health Center

Assistant Professor Family Medicine Department, Tufts University School of Medicine

Greg Makoul

Gregory Makoul, PhD, MS

Founder and CEO, PatientWisdom

Colleen Manning, MA

Director of Research, Goodman Research Group, Inc.

Joanne Maxwell, PhD (c), MSc, BScOT, OT Reg. (Ont.), BSc, PMP, CHE

Senior Director Collaborative Practice, Holland Bloorview Kids Rehabilitation Hospital

Kathleen Mazor, EDD

Associate Director, Meyers Primary Care Institute

Duncan McKellar

Head of Unit, Older Persons' Mental Health Service, Northern Adelaide Local Health Network, South Australian Department of Health and Wellbeing

Kelsey McLeod, MD

Pediatrics Resident, Cohen Children’s Medical Center

Chiquita Melvin

Graduate Teaching Assistant, Department of Drama, UVA

Elizabeth Metraux

Elizabeth Métraux

Founder, Women Writers in Medicine

Thanh Neville, MD, MSHS

Board-Certified Pulmonary and Critical Care Physician, UCLA Medical Center

Co-Founder, UCLA 3 Wishes Project

Nicolas Nguyen, MD, ABFM

Senior Medical Director of Clinician Recruitment, Development, and Experience, Beth Israel Deaconess HealthCare

Daniel Olson

Group Vice President, Provider Solutions Account Management, American Well

Jean Paglicua Smith, JD

Director of Consumer Centered Quality Programs, Commonwealth Care Alliance

Operations Director, The Center to Advance Consumer Partnership

A. Paige Volk, MD

Medical Director, Children’s Medical Center Plano PICU

Chief of Intensive Care and Inpatient Services, Children’s Medical Center Plano

Ellen Pearlman

Ellen Pearlman, MD, FACH

Associate Dean for Advanced Clinical Learning, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

Peter Phung, MD, MBA

Board-certified Hospice and Palliative Care Physician, UCLA Medical Center

Co-Founder, UCLA 3 Wishes Project

Sister Norma Pimentel

Executive Director, Catholic Charities of the Rio Grande Valley

Ingrid Pinzon-Quiroga, MD, FACP

Assistant Professor of Hospital Medicine, Department of Hospital Medicine, Emory University

Medical Director, 3 South Unit, Emory Saint Joseph Hospital

Senior Physician, Emory Saint Joseph Hospital

Daniel Pomerantz

Daniel Pomerantz, MD, MPH, FACP

Director of Ambulatory Care, Director of Palliative Care and Associate Program Director, Department of Medicine, Montefiore New Rochelle Hospital

Subadhra Rai, RN, PhD

Registered Nurse and Research Fellow, Centre for Biomedical Ethics, National University of Singapore

Scott Reiner

CEO, Adventist Health

Christy Rentmeester, PhD

Director, Managing Editor, AMA Journal of Ethics, American Medical Association

David Richardson, MD

Clinical Educator in Female Pelvic Medicine and Reconstructive Surgery, Henry Ford Health System

David Ring, MD, PhD

Associate Dean for Comprehensive Care and Professor of Surgery and Psychiatry, Dell Medical School

Cathy Risdon, MD, DMan

Professor and Vice Chair, Department of Family Medicine, McMaster

Helena Roderick, PhD

Clinical Psychologist, Northwell Health

David Rosenthal, DO, PhD

Medical Director, Center for Transgender Care, Northwell Health Physician Partners

Nancy Searl, RECE

Collaborative Practice Leader, Holland Bloorview Kids Rehabilitation Hospital

Mikkael Sekeres, MD, MS

Director, Leukemia Program, Department of Hematologic Oncology and Blood Disorders, Cleveland Clinic Taussig Cancer Institute

Maureen Shelton

Director of Education, Spiritual Health, Emory Healthcare

Rick Shifley

Rick Shifley, PhD

Assistant Professor, Behavioral & Social Sciences, MCPHS University

Amy Ship, MA, MD, FACP

Primary Care Doctor and Educator, Atrius Health and Brigham and Women's Hospital

Assistant Professor of Medicine, Harvard Medical School

Monica Smith

Monica Smith, RN, BSN, BBA

Cardiac Outcomes & Quality Data Specialist, Texas Center for Pediatric and Congenital Heart Disease

Shannon Sonnhalter, CCLS

Child Life Senior Manager, Cleveland Clinic Healthcare System

Fernando Stein, MD, FAAP

Associate Chief of Critical Care, Texas Children’s Hospital

Joseph Stern, MD, FACS

Neurosurgeon & Partner, Carolina Neurosurgery and Spine Associates

Steve Strongwater, MD

President & CEO, Atrius Health

Patty Sullivan

Program Director, Dementia Friendly Massachusetts

Christine Tardiff, MSW, LICSW, MAPM

Clinical Social Worker, Boston Children’s Hospital

Jess Tilley

Executive Director, New England User's Union

Shelly Trumbo, MBA

Community Integration Executive, Adventist Health

Steve Trzeciak, MD, MPH

Chief of Medicine, Cooper University Healthcare

Author, “Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference”

Tina Ulanowski, MEd, CCLS

Child Life Assistant Manager, Cleveland Clinic Children's

Dominic Vachon, MDiv, PhD

Director of the Ruth M. Hillebrand Center for Compassionate Care in Medicine, University of Notre Dame

Sarah Wakeman, MD

Medical Director, Substance Use Disorders Initiative, Massachusetts General Hospital

Mary Walters, MSN, RN

Relationship-based Care Coordinator, OhioHealth

Jennifer Weiss, MD

Assistant Chief of Orthopedic Surgery, Los Angeles Medical Center, Kaiser Permanente

Carol Weisse, PhD

Director of Health Professions and Professor of Psychology, Union College

Jody White, DNP, RN, NE-BC

Nurse Manager, Heart & Lung Transplant ICU, Central Monitoring/Telemetry Dept, Cardiovascular Service Line, University of Alabama at Birmingham (UAB)

Susan Wilner, LCSW

Assistant Director for Behavioral Health Services, Stony Brook Medicine

Alexandra Wilson, MD, FAAP

Assistant Professor of Pediatrics, Dell Medical School at the University of Texas, Austin

Attending Physician, Pediatric Intensive Care Unit at Dell Children’s Hospital

Venus P.Y. Wong

Associate Director, Centre on Behavioral Health, Hong Kong

Ashley Yeats, MD, FACEP

Emergency Physician, BID-Milton

John Yoon, MD

Assistant Professor of Medicine, University of Chicago

Associate Program Director for the Internal Medicine Residency Program, Mercy Hospital & Medical Center

Jeffery Zilberstein, MD

Vice Chairman, Department of Medicine, Northwell Health System

Chief of Medical Critical Care,, Northwell Health System


At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

Planning Committee
Stephanie J. Adler Yuan, MS Director of Education and Training, The Schwartz Center for Compassionate Healthcare
Elisa Arespacochaga, MBA Vice President, American Hospital Association
Rana Awdish, MD Specialist in Pulmonary Disease, Critical Care Medicine, Henry Ford Health System
Agnes (Aggie) Barden, DNP, RN, CPXP Vice President, Patient & Customer Experience, Northwell Health
Maren Batalden, MD, MPH Associate Chief Quality Officer, Cambridge Health Alliance
Leah Binder President & CEO, The Leapfrog Group
Monica Bharel, MA, DPH Commissioner, Massachusetts Department of Public Health
Calvin Chou, MD, PhD, FACH Professor of Clinical Medicine, VP External Education, UCSF; Vice President for External Education, Academy of Communication in Healthcare
Sue Collier, MSN, RN, FABC Vice President, Innovation and Clinical Excellence, North Carolina Healthcare Association
Jocelyn Cornwell, PhD CEO and Founder, Point of Care Foundation
James R. Doty, MD Professor of Neurosurgery, Stanford University School of Medicine; Founder & Director, The Center for Compassion and Altruism Research and Education (CCARE)
Karen Drenkard, PhD, RN, NEA-BC, FAAN Senior Vice President, Chief Clinical and Nursing Officer, O'Neil Center/GetWellNetwork
Ronald M. Epstein, MD Professor of Family Medicine, Psychiatry, Oncology and Medicine, University of Rochester School of Medicine and Dentistry
Rushika Fernandopulle, MD CEO and Co-Founder, Iora Health
Martha (Meg) Gaines, JD, LL.M Distinguished Clinical Professor of Law, University of Wisconsin Law School; Director, Center for Patient Partnerships
Elizabeth Gaufberg, MD, MPH Associate Professor of Medicine and Psychiatry, Harvard Medical School; Director of Professional and Academic Development, The Cambridge Health Alliance
Michael Goldberg, MD Scholar-in-Residence, The Schwartz Center for Compassionate Healthcare
Josh Guffey, PharmD, BCACP, BC-ADM, BCPS Director of Pharmacy Education, Center for Advance Practice and Charlotte AHEC CMC; Clinical Assistant Professor, UNC Eshelman School of Pharmacy
Sue Hassmiller, PhD, RN, FAAN Senior Advisor for Nursing, Robert Wood Johnson Foundation
Elizabeth Hickman Chief Operating Officer, The Schwartz Center for Compassionate Healthcare
Beth Lown, MD Chief Medical Officer, The Schwartz Center for Compassionate Healthcare
Pat Mastors Executive Director, Patients'​ View Institute
Kathy McGuinn, MSN, RN, CPHQ, FNAP Director of Interprofessional Education and Practice Partnerships, American Association of Colleges of Nursing (AACN)
Kathy Scopin, BSN, PHN, RN Membership Experience Advisor, West Region, The Schwartz Center for Compassionate Healthcare
Andrew (Andy) Shin, JD, MPH Chief Operating Officer, AHA Center for Health Innovation at American Hospital Association
Cynthia D. Sweeney, MSN, RN, CNOR, NEA-BC Executive Director, The DAISY Foundation
Deborah Trautman, PhD, RN, FAAN President & CEO, American Association of Colleges of Nursing (AACN)
Monica Worline, PhD Founder & CEO, EnlivenWork
Charlotte Yeh, MD Chief Medical Officer, AARP Services
The Schwartz Center Steering Committee
Stephanie J. Adler Yuan, MS Director of Education and Training
Michael Goldberg, MD Scholar-in-Residence
Elizabeth Hickman Chief Operating Officer
Beth Lown, MD Chief Medical Officer
Kathy Scopin, BSN, PHN, RN Membership Experience Advisor, West Region
Member Planning Committee
Lisa Beard Senior Patient Navigator, Chris O’Brien Lifehouse
Jeff Christie, LCSW, CEAP Director, JPS Health Network, JPS/ACCLAIM Employee Assistance Program
Julie Collier, Ph.D. Director, Enterprise Resilience, Packard Children’s Hospital Stanford/Stanford Children’s Health
Laura Crooks, OTR, MHA Senior Director, Experience, Seattle Children’s Hospital
Mary Tess Crotty, MA Vice President, Quality, Genesis HealthCare
Linh B. Dang NYC H+H, Senior Director of Arts in Medicine; NOAH Board Member, National Organization for Arts in Health
Kristen Demertzis, Ph.D., ABPP Chief, Division of Neuropsychology, Southside Hospital; Director of Resident Mentorship, OB/GYN Department, Southside Hospital; Assistant Professor, Department of Physical Medicine and Rehabilitation, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell
Jon S. Du Bois, MD Clinical Associate, Harvard Medical School; Medical Director, Mass General Cancer Center at Emerson Hospital; Medical Director, Mass General Cancer Center at MVH and NCH; Clinical Staff, Mass General Cancer Center, Massachusetts General Hospital
Rev. Krista Gregory, MDiv, BCC Director of The Center for Resiliency at Dell Children’s, Dell Children’s Medical Center of Central Texas
Shanna Hoffman Director of Integrative Nursing, Dana Farber Cancer Institute
Casey Kudesia, MA Director of Training and Organizational Development, Planned Parenthood League of Massachusetts
Sophia McIntyre, MD, MPH, MBA, FAAFP, CPE Chief Medical Officer, Hudson River Healthcare, Inc.; 2016 Baldrige Executive Fellow
Denise Mohess Medical Director, Inova Geriatric Services; Physician Leader, The Schwartz Center Rounds
Sirisha Narayana, MD Assistant Professor, Division of Hospital Medicine, Department of Medicine, UCSF Parnassus Campus
Louisa Nedkov Manager, Kailo Employee Wellness Program, Halton Healthcare
Daniel Pomerantz, MD, MPH, FACP Physician Leader for Schwartz Center Rounds; Director of Ambulatory Care, Director of Palliative Care, and Associate Program Director, Department of Medicine, Montefiore New Rochelle Hospital
Emelia Rogers, LICSW Medical Social Worker, Gillette Children’s Specialty Healthcare
Ellen Rosendale, MSW, LCSW Director of Family Services, Ann & Robert H. Lurie Children’s Hospital of Chicago
Nancy Searl, RECE Collaborative Practice Leader, Holland Bloorview Kids Rehabilitation Hospital
Rick L. Shifley, PhD Assistant Professor of Behavioral and Social Sciences, School of Arts & Sciences, MCPHS University
Marcia Walker, MSW, LISW-S Manager, YOU Matter Program, Nationwide Children’s Hospital
Wendy Walters, LICSW Clinical Ethics Consultant, UAB Hospital Clinical Ethics Program
Supportive Partners
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Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Massachusetts General Hospital
Leader Circle

American Hospital Association

Benchmark Senior Living

Genesis HealthCare

Integro Insurance Brokers

MedPro Group

Novo Nordisk

Partners HealthCare

Tufts Health Plan

Kenneth B. Schwartz Scholarship Fund Provides Tuition Assistance 

The Kenneth B. Schwartz Scholarship Fund provides tuition assistance for eligible healthcare professionals and for medical, nursing and other health profession students to attend the conference. To donate, click here and select “Conference Scholarship Fund” in the designation box.

Scholarship Sponsors

AACN Scholarships (Underwritten by the American Association of Colleges of Nursing)
Beth Israel Deaconess Hospital-Needham Scholarship
Michael L. Blau Scholarship
Scholarship in Memory of Julian Cohen (Underwritten by Margie and Paul Stanzler)
Stephen and Betsy Corman Scholarships (Underwritten by Stephen Corman)
Scholarships in Memory of Frances and Jerry Gold (Underwritten by Andrea and Brad Buchbinder)
Murray A. Jacobson Family Foundation Scholarship
The Lubin Family Foundation Scholarships
Josiah Macy Jr. Foundation Scholarships (Supporting Nursing Student Compassion Scholars)
The John and Jo Frances Meyer Scholarship
Novack Family Scholarship
Jean-Paul A. Rebillard Scholarship
Scholarship in Memory of Steven P. Reynolds (Underwritten by Mark Reynolds and Clare Reilly)
Scholarships in Memory of Kenneth B. Schwartz (Underwritten by Ellen Cohen)
Alan and Susan Solomont Scholarship
Scholarships in Honor of the Staff of the Schwartz Center (Underwritten by Ruth Kilduff and Jay Carrigan)
Scholarship in Memory of Thomas F. Walsh (Underwritten by Sharon and Brian McNally)
Scholarships in Memory of Franklin and Roberta Young

For more information, please contact Lisa Crane, director of individual and foundation giving, at or 617-643-5490.


About the Schwartz Center

The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare. 

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with 450 healthcare members in the U.S., Canada, Australia, and New Zealand, supporting 288,000 healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Cathy Burke ( )

For sponsorship information please contact: Elizabeth Hickman (

For exhibitor information please contact: Melissa Thaler ( )

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The Westin Boston Waterfront

425 Summer Street, Boston, MA

Ideally located in Boston’s thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and culinary offerings nearby.


Please note that the Westin Boston Waterfront is now sold out of hotel rooms. We recommend booking at the Aloft Boston (across the street from the Westin), or booking rooms at the Element Boston Seaport District, Renaissance Boston Waterfront Hotel, or YOTEL Boston – all are within a 10 minute walk of the Westin.