The Virtual

in Action

Healthcare Conference

Save the date! June 14-15, 2022

In Partnership With

Our Virtual Compassion in Action Healthcare Conference brought together nearly 500 healthcare professionals, leaders and others like you who are committed to compassionate healthcare. We were honored to host an exchange of diverse thoughts and ideas around the critical importance of compassion in healthcare, particularly during these challenging times.

Our next virtual conference will be held June 14-15, 2022 – we hope you will join us and like-minded colleagues in what is sure to be another enriching and inspiring experience! Please save the date and stay tuned for registration info.

We recognize the broad range of innovative and critical work being carried out by healthcare professionals at our member organizations to advance compassion in healthcare. We encourage you to submit your work for presentation at the 2022 Conference. 

Please note that continuing education credits for 2021 recorded sessions are available to registrants until December 31, 2021.


Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

A wide range of topics will be covered, all relating to how compassionate care can support goals like workforce well-being, patient experience, safety, quality and innovation, as well as additional content to support caregivers and leaders during this challenging time.


Conference Themes

  • Advancing diversity, equity and inclusion in healthcare
  • Communicating and engaging with patients, families and each other
  • Compassionate responses to social challenges
  • Creating compassionate organizational cultures
  • Leading with compassion
  • Compassion research: correlations and outcomes
  • Mitigating stress and cultivating resilience, mental health and well-being

This conference provides continuing education and community, focused on organizational culture change using strategies based on empathy, communication, interpersonal skills and interprofessional collaboration as well as networking opportunities for healthcare professionals across all medical specialties.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives


2021 Speakers

Toyin Ajayi, MD, MPhil

Co-Founder and President, Cityblock Health

Rana Lee Adawi Awdish, MD

Staff Physician and Director of Pulmonary Hypertension Program, Henry Ford Hospital

Medical Director of Care Experience, Henry Ford Health System

Associate Professor, Department of Internal Medicine, Wayne State University School of Medicine

Gaurdia Banister, RN, PhD, NEA-BC, FAAN

Massachusetts General Hospital

Executive Director, The Institute for Patient Care

The Connell Jones Endowed Chair in Nursing

Agnes Barden, DNP, RN, CPXP

Vice President, Patient and Customer Experience, Northwell Health

Robyn Begley, DNP, RN, NEA-BC, FAAN

Chief Executive Officer, AONL

Chief Nursing Officer, SVP Workforce, AHA

Carol A. Bernstein, MD

Professor and Vice Chair for Faculty Development and Wellbeing, Departments of Psychiatry and Behavioral Science and Obstetrics and Gynecology and Women’s Health at the Montefiore Medical Center /Albert Einstein College of Medicine

Paul D. Biddinger, MD, FACEP

Medical Director for Emergency Preparedness, Mass General Brigham

Ann L. Prestipino, MPH Endowed Chair in Emergency Preparedness

Director, Center for Disaster Medicine and Vice Chairman for Emergency Preparedness, Department of Emergency Medicine, Massachusetts General Hospital

Barry Boyce

Founding Editor, Mindful Magazine &

Kim Brake, MSN, RN

Nurse Manager, Inpatient Medical/Thoracic – Mayo Clinic, Rochester, Minnesota

Instructor of Nursing, Mayo Clinic College of Medicine

Aleta Carroll, LMHC, MBA

Project Manager, Quality and Patient Experience, Mass General Brigham

Amy Compton-Phillips, MD

President Chief Clinical Officer, Providence

Seanna-Kaye Denham, PhD

Chief Experience Officer, NYC Health + Hospitals/Kings County

Dhaval Desai, MD

Director of Hospital Medicine and Distinguished Physician, Emory Saint Joseph's Hospital

Assistant Professor of Medicine, Emory School of Medicine

Ken Epstein, PHD, LCSW

PREP For Change Consulting

Clinical Professor, UCSF Department of Psychiatry

Rushika Fernandopulle, MD, MPP

CEO and Co-Founder, Iora Health

Sarah Gatti, LICSW

Oncology Social Worker, Dana Farber Cancer Institute

Longtime Improviser

Christopher Germer, PhD

Clinical Psychologist and Lecturer on Psychiatry, Harvard Medical School

Sven Gierlinger

Senior Vice President & Chief Experience Officer, Northwell Health

Cheryl Hamilton

Co-Founder and Director, Tell&Act

Susan B. Hassmiller, RN, PhD, FAAN

Senior Adviser for Nursing, Robert Wood Johnson Foundation

Director, Future of Nursing: Campaign for Action

Suleika Jaouad

Emmy Award-winning journalist, TED speaker and author of bestselling memoir, "Between Two Kingdoms"

Camara Phyllis Jones, MD, MPH, PhD

2021-2022 UCSF Presidential Chair, University of California San Francisco

Anne Krane, M.Ed, M.Div

Early Childhood Educator

Main Stage Performer at Boston-based Improv Theaters

Improv Instructor

Donna Leno Gordon, RN, MS, Executive MPA, Integrative Nurse Coach – Board Certified

Integrative Nurse Coach, NYC Health + Hospitals/Kings County

Beth A. Lown, MD

Chief Medical Officer, The Schwartz Center for Compassionate Healthcare

Associate Professor of Medicine, Harvard Medical School

Jenna Mandel-Ricci

Vice President, Professional and Regulatory Affairs, Greater New York Hospital Association

Jordanna Monteiro, MPH

Data Analyst, Behavioral Health Programs, Mass General Brigham

Kristin Neff, PhD

Associate Professor, University of Texas at Austin

Rebecca Onie

Co-Founder, The Health Initiative

Ingrid Pinzon, MD, FACP

Assistant Professor of Hospital Medicine, Emory University

Medical Director Care Coordination and CDI, Emory Johns Creek Hospital

Gary Price, MD, MBA

President, The Physicians Foundation

Jennifer Richards, LCAT

Creative Arts Therapist/Drama Therapist, NYC Health + Hospitals/Kings County

Windia Rodriguez, CARC

Recovery Coach Program Manager, Substance Use Disorders Initiative, Massachusetts General Hospital

Claudia Rodriguez, MD

Medical Director of Outpatient Addiction Services, Brigham and Women’s Faulkner Hospital

Chair, Brigham Comprehensive Opioid Response and Education Committee (BCORE)

Yoko Sen

Sound Artist / Founder, Sen Sound

Opal Sinclair-Chung, RN, BSN, MS, MSNE

Chief Nursing Officer, NYC Health + Hospitals/Kings County

Diahann Singh, RN

Director of Nursing, Kings County Hospital

Karen Smith, MD, FAAFP

Physician, Family Medicine

Patricia Watson, PhD

Psychologist, National Center for PTSD

Anna Willis Collier

Co-Founder and Director, Tell&Act

View All 2021 Speakers



At Compassion in Action, participants rolled up their sleeves, dug in and engaged with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference focused on fostering compassionate leaders across all professions and roles within healthcare. Participants left the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

Planning Committee
Supportive Partners
APC Logo Rectangle_FX2
CMC_Logo_allBold - small
The DAISY Foundation-Logo_INTER
SDFONDP Logo Version 2
Mindful-Logo-No-Tagline-VF-30May17-digital-black (002)

Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.


Chairman Circle
Executive Circle
Blue Cross Blue Shield
Marsh McLennan
Leader Circle

Bank of America Merrill Lynch

Benchmark Senior Living

Genesis HealthCare

MedPro Group



View the sponsorship levels. For more information on these and other sponsorship opportunities, please contact Melissa Restivo at

About the Schwartz Center

The Schwartz Center is dedicated to putting compassion at the heart of healthcare.

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with hundreds of healthcare members in the U.S., Canada, Australia, and New Zealand, supporting hundreds of thousands of healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Christina Parks ( )

For sponsorship information please contact: Melissa Restivo (

For exhibitor information please contact: Melissa Restivo ( )

Connect with Us