in Action

Healthcare Conference

June 14 - 16, 2020
Westin Copley Place in Boston

In Partnership With
AHA logo-plf

The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.


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Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

  • Workforce resilience, well-being and engagement
  • Creating compassionate organizational cultures
  • Compassionate responses to social challenges
  • Communicating with patients, families and each other
  • Engaging patients, families, and each other
  • Compassion science and practice

Conference Topics

  • Compassionate Leadership
  • Substance Use Disorders
  • Impact of Violence and Mass Casualty Events
  • Clinician Mental Health and Well-being
  • Immigration
  • Technology
  • Health Equity

This conference provides continuing education and community, focused on organizational culture change using strategies based on empathy, communication, interpersonal skills and interprofessional collaboration as well as networking opportunities for healthcare professionals across all medical specialties.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives

We are planning to offer a variety of Continuing Education Credits at Compassion in Action. Please check back soon for more information.


2020 Keynote Speakers

Mary T. Bassett, MD, MPH

Director, François-Xavier Bagnoud Center for Health and Human Rights at Harvard University

Rev. Joan Jiko Halifax

Abbot, Upaya Zen Center

Chris Herren

Former professional basketball player, Author, Motivational Speaker and Wellness Advocate

Laura Stout

Director Contract Operations, Network Management & Operations and President, Empowering Abilities Employee Resource Group, Blue Cross Blue Shield of MA

View All 2019 Speakers

At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

10:00 am

Pre-Conference Activities

12:30 pm


1:00 pm

General Session

1:30 pm


1:45 pm

Workshops, Panels, Abstracts

3:00 pm


3:15 pm

Workshops, Panels, Abstracts

4:30 pm


4:45 pm

The River

5:15 pm

Member Cocktail Reception

6:00 pm

Corman IMPACT Honors Dinner

7:00 am

Registration and Breakfast

8:00 am

Welcome and Keynote

9:30 am


9:45 am

Panels and Workshops

11:00 am


11:15 am

Panels and Workshops

12:30 pm


1:15 pm

Keynote Conversation

2:15 pm

Keynote Conversation

2:45 pm


3:00 pm

Workshops and Abstracts

4:15 pm


4:30 pm

General Sesssion

5:00 pm


6:00 pm

Story Slam

6:30 am

Morning Wellness Activity

7:00 am

Registration and Breakfast

7:55 am

General Session

9:40 am


9:50 am

Panels and Workshops

11:05 am


11:20 am

Panels, Workshops and Abstracts

12:35 pm

Lunch/Networking Time

1:05 pm

Patient Story

1:40 pm

General Sesssion

2:25 pm


2:40 pm

Workshops and Abstracts

3:55 pm


4:10 pm

Closing Remarks

Planning Committee

Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Leader Circle

American Hospital Association

Benchmark Senior Living

Genesis HealthCare

MedPro Group

Tufts Health Plan

Kenneth B. Schwartz Scholarship Fund

The Kenneth B. Schwartz Scholarship Fund provides tuition assistance for eligible healthcare professionals and for medical, nursing and other health profession students to attend the conference. To donate, click here and select “Conference Scholarship Fund” in the designation box.

For more information on donating, please contact Lisa Crane, director of individual and foundation giving, at or 617-643-5490.

2020 Scholarship Sponsors
Scholarship in Honor of the Nursing Staff of Blake 12 ICU – Massachusetts General Hospital (Underwritten by Ruth Kilduff and Jay Carrigan)
Scholarship in Honor of Adrienne Knopf, MD, Massachusetts General Hospital (Underwritten by Ruth Kilduff and Jay Carrigan)
Scholarship in Honor of Glenn Michael LaMuraglia, MD, Massachusetts General Hospital (Underwritten by Ruth Kilduff and Jay Carrigan)
Scholarship in Memory of Patricia Jackman, RN (Underwritten by Ruth Kilduff and Jay Carrigan)

About the Schwartz Center

The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare. 

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with hundreds of healthcare members in the U.S., Canada, Australia, and New Zealand, supporting hundreds of thousands of healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Cathy Burke ( )

For sponsorship information please contact: Elizabeth Hickman (

For exhibitor information please contact: Melissa Restivo ( )

Connect with Us


The Westin Copley Place

10 Huntington Ave, Boston, MA 02116

Nestled in one of downtown Boston’s most celebrated neighborhoods, The Westin Copley Place is just steps away from fine dining destinations and upscale stores in the popular Copley Place shopping mall and only moments from Boston Symphony Hall, Fenway Park and various other top attractions.

A limited number of discounted guest rooms are available at the Westin Copley; please book your room for our conference soon.