In Partnership With

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Our Virtual Compassion in Action Healthcare Conference brought together more than 350 healthcare professionals, leaders and others committed to compassionate healthcare. We were honored to host an exchange of diverse thoughts and ideas around the critical importance of compassion in healthcare, particularly during these challenging times.
Please check back for 2023 dates.
THEMES
Built on the Compassionate Collaborative Care Framework, conference topics focused on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants learned to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.
A wide range of topics were covered, all relating to how compassionate care can support goals like workforce well-being, patient experience, safety, quality and innovation, as well as additional content to support caregivers and leaders during this challenging time.
Conference Themes
- Psychological and physical safety and support
- Well-being, mental health and sense of purpose
- Diversity and equity
- Inclusion, voice and choice
- Trustworthiness and transparency
- Team cohesiveness and collaboration
WHO SHOULD PARTICIPATE
This conference provided continuing education and community, focused on organizational culture change using strategies based on empathy, communication, interpersonal skills and interprofessional collaboration as well as networking opportunities for healthcare professionals across all medical specialties.
This conference is ideal for:
- Organizational leaders, directors and managers of healthcare professionals
- Practicing healthcare professionals and ethicists
- Patient and clinician experience officers and teams
- Quality and safety professionals and risk managers
- Health professional educators
- Human resources and employee assistance program professionals
- Spiritual care providers and chaplains
- Professional society leadership representatives
- Policy and public health representatives
In support of improving patient care, this activity has been planned and implemented by CME Outfitters, LLC and Viva Excellence. CME Outfitters, LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team
Physicians (ACCME)
CME Outfitters, LLC, designates this internet point-of-care activity for a maximum of 8.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurses (ANCC)
This activity is designated for 8.0 contact hours.
Note to Nurse Practitioners: Nurse practitioners can apply for AMA PRA Category 1 CreditTM through the American Academy of Nurse Practitioners (AANP). AANP will accept AMA PRA Category 1 CreditTM from Jointly Accredited Organizations. Nurse practitioners can also apply for credit through their state boards.
As a Jointly Accredited Organization, CME Outfitters, LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. CME Outfitters, LLC maintains responsibility for this course. Social workers completing this course receive 8.0 intermediate continuing education credits.
This activity was planned by and for the healthcare team, and learners will receive 8.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
All other healthcare professionals may receive a Certificate of Participation stating this activity was certified for AMA PRA Category 1 Credit™.
THE EXPERIENCE
At Compassion in Action, participants rolled up their sleeves, dug in and engaged with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.
Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference focused on fostering compassionate leaders across all professions and roles within healthcare. Participants left the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.
Planning Committee
Elisa Arespacochaga, MBA | Vice President, American Hospital Association |
Tracey DasGupta, RN, MSN | Director of Interprof Education, Sunnybrook Medical Center |
Rushika Fernadopulle, MD, MPP | Chief Innovation Officer, One Medical |
Paula Goodman-Crews, MSW, LCSW | Southern California Regional Bioethics Program Co-Director, Kaiser Permanente |
Rev. Krista Gregory, MDiv, BCC | Director of The Center for Resiliency at Dell Children’s, Dell Children’s Medical Center of Central Texas |
Helen Irving MBBS, FRACP, M Bioethics | Pre-Eminent Specialist, Oncology Services Group, Children's Health Queensland Hospital and Health Service |
Jenna Mandel-Ricci | Senior Vice President, Health Care System Resilience, Legal, Regulatory, and Professional Affairs, Greater New York Hospital Association |
Jose Morales, MD | Pediatrician, Kaiser Permanente Santa Rosa |
Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP | Chief Nurse Practitioner Officer, CVS MinuteClinic Vice President, CVS Health |
Daniel Pomerantz, MD, MPH, FACP | Director of Palliative Care and Associate Program Director, Department of Medicine, Montefiore New Rochelle Hospital |
JamesPaul Qazilbash | Chaplain, Our Children's House |
Tina Runyan, PhD, ABPP | Co-Founder, Tend Health and Professor, Department of Family Medicine and Community Health, UMASS Medical School |
Robert Salinas, MD | Palliative Care Physician, OUMC |
Heather Schmidt, DO | System Medical Director Healthy Work and Wellness |
Rick L. Shifley, PhD | Assistant Professor of Behavioral and Social Sciences, School of Arts & Sciences, MCPHS University |
Stephanie J. Adler Yuan, MS | Director of Education and Training |
Michael Goldberg, MD | Scholar-in-Residence |
Elizabeth Hickman | Interim CEO and Chief Operating Officer |
Beth Lown, MD | Chief Medical Officer |
Kathy Scopin, BSN, PHN, RN | Membership Experience Advisor, West Region |
Supportive Partners







Exhibitors

Schwartz Center National Business Members
Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.
Chairman Circle


Executive Circle


Leader Circle
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Bank of America Merrill Lynch
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Benchmark Senior Living
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Genesis HealthCare
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MedPro Group
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Point32Health
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Vertex
For more information on these and other sponsorship opportunities, please contact Melissa Restivo at mrestivo@theschwartzcenter.org
The Schwartz Center is dedicated to putting compassion at the heart of healthcare.
Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.
Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.
The Schwartz Center is an independent, non-profit organization, with hundreds of healthcare members in the U.S., Canada, Australia, and New Zealand, supporting hundreds of thousands of healthcare professionals each year. In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.
Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregivers of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.
For media inquires please contact: Christina Parks (cparks@theschwartzcenter.org )
For sponsorship information please contact: Melissa Restivo (mrestivo@theschwartzcenter.org)
For exhibitor information please contact: Melissa Restivo (mrestivo@theschwartzcenter.org )