In Partnership With
The Schwartz Center’s 2021 Virtual Compassion in Action Healthcare Conference featured a comprehensive program of 30+ virtual sessions. Online presentations, conversations and workshops took place twice a week, from June 15 through September 30, 2021, and featured globally renowned healthcare leaders.
The programming was tailored to provide attendees with insight, knowledge and tools to help them support themselves and their communities, and other resources to equip caregivers to sustain a culture of compassion throughout and following this public health crisis.
Participants can sign up any time to have access to the full library of recorded sessions. Please note that continuing education credits for recorded sessions are available until December 31, 2021.
THEMES
Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.
A wide range of topics will be covered, all relating to how compassionate care can support goals like workforce well-being, patient experience, safety, quality and innovation, as well as additional content to support caregivers and leaders during this challenging time.
Conference Themes
- Advancing diversity, equity and inclusion in healthcare
- Communicating and engaging with patients, families and each other
- Compassionate responses to social challenges
- Creating compassionate organizational cultures
- Leading with compassion
- Compassion research: correlations and outcomes
- Mitigating stress and cultivating resilience, mental health and well-being
WHO SHOULD PARTICIPATE
This conference provides continuing education and community, focused on organizational culture change using strategies based on empathy, communication, interpersonal skills and interprofessional collaboration as well as networking opportunities for healthcare professionals across all medical specialties.
This conference is ideal for:
- Organizational leaders, directors and managers of healthcare professionals
- Practicing healthcare professionals and ethicists
- Patient and clinician experience officers and teams
- Quality and safety professionals and risk managers
- Health professional educators
- Human resources and employee assistance program professionals
- Spiritual care providers and chaplains
- Professional society leadership representatives
- Policy and public health representatives
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of CME Outfitters and the Schwartz Center for Compassionate Healthcare. CME Outfitters is accredited by the ACCME to provide continuing medical education for physicians.
CME Outfitters, LLC, designates this live activity for a maximum of 24 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Provider approved by the California Board of Registered Nursing, Provider Number CEP 15510, for 24 contact hours.
Continuing Education Credit is provided by Commonwealth Educational Seminars for the following professions. Commonwealth Educational Seminars (CES) is entitled to award continuing education credit for Social Workers. Please visit CES CE CREDIT to see all states that are covered for Social Workers. CES maintains responsibility for this program and its content. It is the participant's responsibility to check with their individual state boards to verify CE requirements for their state.
Commonwealth Educational Seminars is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers. #SW-0444.
Instruction Level: Beginner
2021 Speakers
Toyin Ajayi, MD, MPhil
Co-Founder and President, Cityblock Health
Rana Lee Adawi Awdish, MD
Staff Physician and Director of Pulmonary Hypertension Program, Henry Ford Hospital
Medical Director of Care Experience, Henry Ford Health System
Associate Professor, Department of Internal Medicine, Wayne State University School of Medicine
Gaurdia Banister, RN, PhD, NEA-BC, FAAN
Massachusetts General Hospital
Executive Director, The Institute for Patient Care
The Connell Jones Endowed Chair in Nursing
Agnes Barden, DNP, RN, CPXP
Vice President, Patient and Customer Experience, Northwell Health
Robyn Begley, DNP, RN, NEA-BC, FAAN
Chief Executive Officer, AONL
Chief Nursing Officer, SVP Workforce, AHA
Carol A. Bernstein, MD
Professor and Vice Chair for Faculty Development and Wellbeing, Departments of Psychiatry and Behavioral Science and Obstetrics and Gynecology and Women’s Health at the Montefiore Medical Center /Albert Einstein College of Medicine
Paul D. Biddinger, MD, FACEP
Medical Director for Emergency Preparedness, Mass General Brigham
Ann L. Prestipino, MPH Endowed Chair in Emergency Preparedness
Director, Center for Disaster Medicine and Vice Chairman for Emergency Preparedness, Department of Emergency Medicine, Massachusetts General Hospital
Barry Boyce
Founding Editor, Mindful Magazine & mindful.org
Kim Brake, MSN, RN
Nurse Manager, Inpatient Medical/Thoracic – Mayo Clinic, Rochester, Minnesota
Instructor of Nursing, Mayo Clinic College of Medicine
Aleta Carroll, LMHC, MBA
Project Manager, Quality and Patient Experience, Mass General Brigham
Amy Compton-Phillips, MD
President Chief Clinical Officer, Providence
Seanna-Kaye Denham, PhD
Chief Experience Officer, NYC Health + Hospitals/Kings County
Dhaval Desai, MD
Director of Hospital Medicine and Distinguished Physician, Emory Saint Joseph's Hospital
Assistant Professor of Medicine, Emory School of Medicine
Ken Epstein, PHD, LCSW
PREP For Change Consulting
Clinical Professor, UCSF Department of Psychiatry
Rushika Fernandopulle, MD, MPP
CEO and Co-Founder, Iora Health
Sarah Gatti, LICSW
Oncology Social Worker, Dana Farber Cancer Institute
Longtime Improviser
Christopher Germer, PhD
Clinical Psychologist and Lecturer on Psychiatry, Harvard Medical School
Sven Gierlinger
Senior Vice President & Chief Experience Officer, Northwell Health
Cheryl Hamilton
Co-Founder and Director, Tell&Act
Susan B. Hassmiller, RN, PhD, FAAN
Senior Adviser for Nursing, Robert Wood Johnson Foundation
Director, Future of Nursing: Campaign for Action
Suleika Jaouad
Emmy Award-winning journalist, TED speaker and author of bestselling memoir, "Between Two Kingdoms"
Camara Phyllis Jones, MD, MPH, PhD
2021-2022 UCSF Presidential Chair, University of California San Francisco
Anne Krane, M.Ed, M.Div
Early Childhood Educator
Main Stage Performer at Boston-based Improv Theaters
Improv Instructor
Donna Leno Gordon, RN, MS, Executive MPA, Integrative Nurse Coach – Board Certified
Integrative Nurse Coach, NYC Health + Hospitals/Kings County
Beth A. Lown, MD
Chief Medical Officer, The Schwartz Center for Compassionate Healthcare
Associate Professor of Medicine, Harvard Medical School
Jenna Mandel-Ricci
Vice President, Professional and Regulatory Affairs, Greater New York Hospital Association
Jordanna Monteiro, MPH
Data Analyst, Behavioral Health Programs, Mass General Brigham
Kristin Neff, PhD
Associate Professor, University of Texas at Austin
Rebecca Onie
Co-Founder, The Health Initiative
Ingrid Pinzon, MD, FACP
Assistant Professor of Hospital Medicine, Emory University
Medical Director Care Coordination and CDI, Emory Johns Creek Hospital
Gary Price, MD, MBA
President, The Physicians Foundation
Jennifer Richards, LCAT
Creative Arts Therapist/Drama Therapist, NYC Health + Hospitals/Kings County
Windia Rodriguez, CARC
Recovery Coach Program Manager, Substance Use Disorders Initiative, Massachusetts General Hospital
Claudia Rodriguez, MD
Medical Director of Outpatient Addiction Services, Brigham and Women’s Faulkner Hospital
Chair, Brigham Comprehensive Opioid Response and Education Committee (BCORE)
Yoko Sen
Sound Artist / Founder, Sen Sound
Opal Sinclair-Chung, RN, BSN, MS, MSNE
Chief Nursing Officer, NYC Health + Hospitals/Kings County
Diahann Singh, RN
Director of Nursing, Kings County Hospital
Karen Smith, MD, FAAFP
Physician, Family Medicine
Patricia Watson, PhD
Psychologist, National Center for PTSD
Anna Willis Collier
Co-Founder and Director, Tell&Act
THE EXPERIENCE
At Compassion in Action, participants rolled up their sleeves, dug in and engaged with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.
Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference focused on fostering compassionate leaders across all professions and roles within healthcare. Participants left the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.
Planning Committee
| Elisa Arespacochaga, MBA | Vice President, American Hospital Association |
| Rana Awdish, MD | Specialist in Pulmonary Disease, Critical Care Medicine, Henry Ford Health System |
| Laura Crooks, OTR, MHA | CEO, Yakima Children’s Village |
| Dhaval Desai, MD | Director of Hospital Medicine, Emory Saint Joseph's Hospital |
| Elizabeth Gaufberg, MD, MPH | Associate Professor of Medicine and Psychiatry, Harvard Medical School; Director of Professional and Academic Development, The Cambridge Health Alliance |
| Rev. Krista Gregory, MDiv, BCC | Director of The Center for Resiliency at Dell Children’s, Dell Children’s Medical Center of Central Texas |
| Michael Hebb | Partner, RoundGlass and Founder, Deathoverdinner.org |
| Louisa Nedkov | Manager, Kailo Employee Wellness Program, Halton Healthcare |
| Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP | Chief Nurse Practitioner Officer, CVS MinuteClinic Vice President, CVS Health |
| Daniel Pomerantz, MD, MPH, FACP | Physician Leader for Schwartz Center Rounds; Director of Ambulatory Care, Director of Palliative Care, and Associate Program Director, Department of Medicine, Montefiore New Rochelle Hospital |
| Emelia Rogers, LICSW | Medical Social Worker, Gillette Children’s Specialty Healthcare |
| Jeremy Segall, MA, RDT, LCAT | Assistant Vice President, Chief Wellness Officer, NYC Health + Hospitals |
| Rick L. Shifley, PhD | Assistant Professor of Behavioral and Social Sciences, School of Arts & Sciences, MCPHS University |
| Wendy Walters, LICSW | Clinical Ethics Consultant, UAB Hospital Clinical Ethics Program |
| Stephanie J. Adler Yuan, MS | Director of Education and Training |
| Michael Goldberg, MD | Scholar-in-Residence |
| Elizabeth Hickman | Chief Operating Officer |
| Beth Lown, MD | Chief Medical Officer |
| Kathy Scopin, BSN, PHN, RN | Membership Experience Advisor, West Region |
Supportive Partners
Schwartz Center National Business Members
Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.
Chairman Circle
Executive Circle
Leader Circle
Benchmark Senior Living
Genesis HealthCare
MedPro Group
Tufts Health Plan
Vertex
View the sponsorship levels. For more information on these and other sponsorship opportunities, please contact Melissa Restivo at mrestivo@theschwartzcenter.org
The Schwartz Center is dedicated to putting compassion at the heart of healthcare.
Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.
Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.
The Schwartz Center is an independent, non-profit organization, with hundreds of healthcare members in the U.S., Canada, Australia, and New Zealand, supporting hundreds of thousands of healthcare professionals each year. In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.
Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.
For media inquires please contact: Christina Parks (cparks@theschwartzcenter.org )
For sponsorship information please contact: Melissa Restivo (mrestivo@theschwartzcenter.org)
For exhibitor information please contact: Melissa Restivo (mrestivo@theschwartzcenter.org )