The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.
The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.
THEMES & TOPICS
Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.
- Workforce resilience, well-being and engagement
- Creating compassionate organizational cultures
- Compassionate responses to social challenges
- Communicating with patients, families and each other
- Engaging patients, families and their communities to support health
- Compassion science and practice
WHO SHOULD PARTICIPATE
This conference focuses on organizational culture change using strategies based on empathy, effective communication, interpersonal skills and interprofessional collaboration.
This conference is ideal for:
- Organizational leaders, directors and managers of healthcare professionals
- Practicing healthcare professionals and ethicists
- Patient and clinician experience officers and teams
- Quality and safety professionals and risk managers
- Health professional educators
- Human resources and employee assistance program professionals
- Spiritual care providers and chaplains
- Professional society leadership representatives
- Policy and public health representatives
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and The Schwartz Center for Compassionate Healthcare. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.
Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 16.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This Live Activity fulfills the requirement for 1.60 Continuing Education Units (CEUs), representing 16.0 Contact Hours.
The University of North Carolina Eshelman School of Pharmacy is a conference co-sponsor.
- Describe the behaviors and values that demonstrate compassionate collaborative care.
- Describe organizational initiatives that facilitate the demonstration of compassionate collaborative care.
- Describe strategies to address challenges and barriers that impede CCC.
Check back for additional information about credit offerings as the conference gets closer.
Kate Bach is Managing Director at the Good Jobs Institute and former Director of Global Strategy for Starbucks.
Harris Baden, MD
Harris Baden, MD, is Professor and Chief of Pediatric Cardiac Critical Care at Seattle Children’s Hospital.
Richard J. Baron, MD, MACP
Richard J. Baron, MD, MACP, is the President and CEO of the American Board of Internal Medicine and ABIM Foundation.
Cheri Blauwet, MD
Cheri Blauwet, MD, is an Assistant Professor in Physical Medicine and Rehabilitation at Harvard Medical School and an attending physician at the Brigham and Women’s Hospital and Spaulding Rehabilitation Hospital.
Jim Braude is Host of Greater Boston, Co-host of Boston Public Radio and Executive Editor at WGBH.
Tim Cunningham, RN, DRPH
Tim Cunningham, RN, DrPH, is the Director, Compassionate Care Initiative, and Assistant Professor at the University of Virginia School of Nursing.
Andrew Dreyfus is President and Chief Executive Officer at Blue Cross Blue Shield of Massachusetts.
Amy C. Edmondson
Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.
Shekinah Elmore, MD, MPH
Shekinah N. C. Elmore, MD, MPH, is a resident in the Harvard Radiation Oncology Program who is dedicated to pursuing equity and empathy in oncology care. She is a cancer survivor and has written about her experience treading the line between patient and provider.
Susan B. Hassmiller, RN, PHD, FAAN
Susan B. Hassmiller, RN, PHD, FAAN, is the Robert Wood Johnson Foundation Senior Adviser for Nursing. In partnership with AARP, Hassmiller also directs the Foundation’s Future of Nursing: Campaign for Action. Her work has included service in public health settings at the local, state and national levels, including HRSA.
Author of “Let’s Talk About Death Over Dinner,” and founder of Death Over Dinner, Michael Hebb explores how we can use the power of home, hearth, and meaningful conversation to change healthcare.
Sarah McKenna is Senior Vice President of Fan Services for the Boston Red Sox.
Paul Morton is Senior Vice President Northeast Regional Manager, Nordstrom.
Helen Riess, MD
Helen Riess, MD, is an Associate Professor of Psychiatry at Harvard Medical School and Founder of Empathetics, Inc. She has devoted her career to teaching and research in the art and science of the patient-doctor relationship.
Peter Slavin, MD
Peter L. Slavin, MD, is the President of Massachusetts General Hospital. He also is a Professor of Health Care Policy at Harvard Medical School where he teaches internal medicine and healthcare management.
Chief Scott Allen
Chief of Police, East Bridgewater, MA
Member, Police Assisted Addiction and Recovery Initiative (PAARI) National Police Advisory Committee
Michael Attas, MDIV, MD
Author, Medicine at a Crossroads
Harris Baden, MD
Professor and Chief of Pediatric Cardiac Critical Care, Seattle Children’s Hospital
Daniel Baker, MD
Medical Director, Lenox Hill Hospital
David Barash, MD
Executive Director, GE Foundation
Agnes Barden, DNP, RN, CPXP
Vice President, Patient and Customer Experience, Northwell Health
Carrie Barron, MD
Director of the Creativity for Resilience, Dell Medical School in Austin
Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management within the Accountable Care Organization, Cambridge Health Alliance
Juliette Blount, MSN, NP
Adult Nurse Practitioner
Alice Bonner, PHD, RN, FAAN
Senior Advisor, Institute for Healthcare Improvement
Adjunct Faculty, Johns Hopkins School of Nursing
Maura Brennan, MD
Chief, Division of Geriatrics, Palliative Care and Post-acute Medicine, Baystate Health
Calvin Chou, MD, PHD
Professor of Clinical Medicine, University of California at San Francisco
Paul DeChant, MD, MBA, FAAFP
Deputy Chief Health Officer, IBM Watson Health
Ron Epstein, MD
Professor of Family Medicine, Psychiatry, Oncology and Medicine (Palliative Care), University of Rochester School of Medicine & Dentistry
Senior Director, Massachusetts Healthy Aging Collaborative
Engagement Manager, Civil Conversations Project, On Being Project
Rev. Krista Gregory, MDIV, BCC
Founder of the Center for Resiliency, Dell Children’s Medical Center of Central Texas
Senior Advisor, Partnerships and Technical Assistance, The Camden Coalition’s National Center for Complex Health and Social Needs
Associate Director for CBCT® at the Center for Contemplative Science and Compassion-Based Ethics, Emory University
Jordana Harshman, MPH
Wellness Program Manager, Employee Health Improvement/Lifestyle Management
Founder, Health Career Accelerator
Mara Hoffert, PHD
Senior Instructional Design Consultant, Henry Ford Health System
PAARI AmeriCorps Recovery Coach, Boston Police Department
Allie Hunter McDade
Executive Director, Police Assisted Addiction & Recovery Initiative (PAARI)
Cynda Hylton Rushton, PhD, RN, FAAN
Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing
Professor of Nursing and Pediatrics, Johns Hopkins University
Patricia Jakel, RN
Advance Practice Nurse for the Solid Tumor Program, UCLA Healthcare
Ashish Jha, MD, MPH
Dean for Global Strategy and K. T. Li Professor of Global Health, Harvard T. H. Chan School of Public Health
Director, Harvard Global Health Institute
Daniel Johnson, PHD
Clinical Psychologist & Director of the Acceptance and Commitment Therapy Program, Boston Child Study Center
Melinda Karp, MBA
Vice President of Consumer Centered Quality, Commonwealth Care Alliance
Executive Director, The Center to Advance Consumer Partnership
Yeuen Kim, MD, MAS
Clinical Assistant Professor, Stanford University School of Medicine
Ann King, MA
Senior Assessment Scientist in the Center for Advanced Assessment, National Board of Medical Examiners (NBME)
Maria Kokas, PHD
Director of Learning Systems, Henry Ford Health System
Mick Krasner, MD, FACP
Professor of Clinical Medicine, Professor of Clinical Family Medicine
Co-Director Mindful Practice Programs, University of Rochester School of Medicine and Dentistry
Casey Kudesia, MA
Director of Training and Organizational Development, Planned Parenthood League of Massachusetts
Kate Lally, MD, FAAHPM
Attending physician in Psychosocial Oncology and Palliative Care, Dana Farber Cancer Institute
Instructor, Harvard Medical School
Jill Maben, OBE
Professor of Health Services Research and Nursing, University of Surrey, UK
Director of Harm Reduction Services, Boston Public Health Commission
Kiame Mahaniah, MD
Chief Executive Officer, Lynn Community Health Center
Assistant Professor Family Medicine Department, Tufts University School of Medicine
Greogry Makoul, PHD, MS
Founder and CEO, PatientWisdom
Kathleen Mazor, EDD
Associate Director, Meyers Primary Care Institute
Thanh Neville, MD, MSHS
Board-certified pulmonary and critical care physician, UCLA Medical Center
Jean Paglicua Smith
Director of Consumer Centered Quality Programs, Commonwealth Care Alliance
Operations Director, The Center to Advance Consumer Partnership
Peter Phung, MD, MBA
Board-certified Hospice and Palliative Care Physician, UCLA Medical Center
CEO, Adventist Health
Christy Rentmeester, PHD
Director, AMA and Managing Editor, AMA Journal of Ethics
David Richardson, MD
Clinical Educator in Female Pelvic Medicine and Reconstructive Surgery, Henry Ford Health System
David Ring, MD, PHD
Associate Dean for Comprehensive Care and Professor of Surgery and Psychiatry, Dell Medical School
Professor and Vice Chair, Department of Family Medicine, McMaster
Helena Roderick, PHD
Clinical Psychologist, Northwell Health
Collaborative Practice Leader, Holland Bloorview Kids Rehabilitation Hospital
Director of Education, Spiritual Health, Emory Healthcare
Andrew Shin, JD, MPH
Chief Operating Officer, AHA Center for Health Innovation at American Hospital Association
Fernando Stein, MD
Associate Chief of Critical Care, Texas Children’s Hospital
Joseph Stern, MD, FACS
Neurosurgeon & Partner, Carolina Neurosurgery and Spine Associates
Steve Strongwater, MD
President & CEO, Atrius Health
Program Director, Dementia Friendly Massachusetts
Christine Tardiff, MSW, LICSW, MAPM
Clinical Social Worker, Boston Children’s Hospital
Mary Tess Crotty, MA
Vice President of Quality, Genesis
Executive Director, New England User Union
Community Integration Executive, Adventist Health
Steve Trzeciak, MD, MPH
Chief of Medicine, Cooper University Healthcare
Jeffery Zilberstein, MD
Vice Chairman of the Department of Medicine and Chief of Medical Critical Care, Northwell Health System
At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.
Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.
|Stephanie J. Adler Yuan, MS||Director of Education and Training, Schwartz Center for Compassionate Healthcare|
|Elisa Arespacochaga, MBA||Vice President, American Hospital Association|
|Rana Awdish, MD||Specialist in Pulmonary Disease, Critical Care Medicine, Henry Ford Health System|
|Agnes (Aggie) Barden, DNP, RN, CPXP||Vice President, Patient & Customer Experience, Northwell Health|
|Maren Batalden, MD, MPH||Associate Chief Quality Officer, Cambridge Health Alliance|
|Leah Binder||President & CEO, The Leapfrog Group|
|Monica Bharel, MA, DPH||Commissioner, Massachusetts Department of Public Health|
|Calvin Chou, MD, PhD, FACH||Professor of Clinical Medicine, VP External Education, UCSF; Vice President for External Education, Academy of Communication in Healthcare|
|Sue Collier, MSN, RN, FABC||Vice President, Innovation and Clinical Excellence, North Carolina Healthcare Association Foundation|
|Jocelyn Cornwell, PhD||CEO and Founder, Point of Care Foundation|
|James R. Doty, MD||Professor of Neurosurgery, Stanford University School of Medicine; Founder & Director, The Center for Compassion and Altruism Research and Education (CCARE)|
|Karen Drenkard, PhD, RN, NEA-BC, FAAN||Senior Vice President, Chief Clinical and Nursing Officer, O'Neil Center/ GetWellNetwork|
|Ronald M. Epstein, MD||Professor of Family Medicine, Psychiatry, Oncology and Medicine, University of Rochester School of Medicine and Dentistry|
|Rushika Fernandopulle, MD||CEO and Co-Founder, Iora Health|
|Martha (Meg) Gaines, JD, LL.M||Distinguished Clinical Professor of Law, University of Wisconsin Law School; Director, Center for Patient Partnerships|
|Elizabeth Gaufberg, MD, MPH||Associate Professor of Medicine and Psychiatry, Harvard Medical School; Director of Professional and Academic Development, The Cambridge Health Alliance|
|Michael Goldberg, MD||Scholar-in-Residence, Schwartz Center for Compassionate Healthcare|
|Josh Guffey, PharmD, BCACP, BC-ADM, BCPS||Director of Pharmacy Education, Center for Advance Practice and Charlotte AHEC CMC and Clinical Assistant Professor, UNC Eshelman School of Pharmacy|
|Sue Hassmiller, PhD, RN, FAAN||Senior Advisor for Nursing, Robert Wood Johnson Foundation|
|Elizabeth Hickman||Chief Operating Officer, Schwartz Center for Compassionate Healthcare|
|Beth Lown, MD||Chief Medical Officer, Schwartz Center for Compassionate Healthcare|
|Pat Mastors||Executive Director, Patients' View Institute|
|Kathy McGuinn, MSN, RN, CPHQ, FNAP||Director of Interprofessional Education and Practice Partnerships, American Association of Colleges of Nursing (AACN)|
|Kathy Scopin, BSN, PHN, RN||Membership Experience Advisor, West Region, Schwartz Center for Compassionate Healthcare|
|Andrew (Andy) Shin, JD, MPH||Chief Operating Officer, AHA Center for Health Innovation at American Hospital Association|
|Cynthia D. Sweeney, MSN, RN, CNOR, NEA-BC||Executive Director, The DAISY Foundation|
|Deborah Trautman, PhD, RN, FAAN||President & CEO, American Association of Colleges of Nursing (AACN)|
|Monica Worline, PhD||Founder & CEO, EnlivenWork|
|Charlotte Yeh, MD||Chief Medical Officer, AARP Services|
|Schwartz Center Steering Committee|
|Stephanie J. Adler Yuan, MS||Director of Education and Training|
|Michael Goldberg, MD||Scholar-in-Residence|
|Elizabeth Hickman||Chief Operating Officer|
|Beth Lown, MD||Chief Medical Officer|
|Kathy Scopin, BSN, PHN, RN||Membership Experience Advisor, West Region|
|Member Planning Committee|
|Lisa Beard||Senior Patient Navigator, Chris O’Brien Lifehouse|
|Jeff Christie, LCSW, CEAP||Director, JPS Health Network, JPS/ACCLAIM Employee Assistance Program|
|Julie Collier, Ph.D.||Director, Enterprise Resilience, Packard Children’s Hospital Stanford/Stanford Children’s Health|
|Laura Crooks, OTR, MHA||Senior Director, Experience, Seattle Children’s Hospital|
|Mary Tess Crotty, MA||Vice President, Quality, Genesis HealthCare|
|Linh B Dang||NYC H+H, Sr. Director of Arts in Medicine, NOAH Board Member (National Organization for Arts in Health)|
|Kristen Demertzis, Ph.D., ABPP||Board Certified in Clinical Neuropsychology Chief, Division of Neuropsychology, Southside Hospital Director of Resident Mentorship, OB/GYN Department, Southside Hospital Assistant Professor, Department of Physical Medicine and Rehabilitation, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell Assistant Professor, Department of Psychiatry, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell|
|Jon S. Du Bois, MD||Clinical Associate, Harvard Medical School, Medical Director, Mass General Cancer Center at Emerson Hospital, Medical Director, Mass General Cancer Center at MVH and NCH, Clinical Staff, Mass General Cancer Center, Massachusetts General Hospital|
|Rev. Krista Gregory, MDiv, BCC||Director of The Center for Resiliency at Dell Children’s, Dell Children’s Medical Center of Central Texas|
|Shanna Hoffman||Director of Integrative Nursing, Dana Farber Cancer Institute|
|Casey Kudesia, MA||Director of Training and Organizational Development, Planned Parenthood League of Massachusetts|
|Sophia McIntyre, MD, MPH, MBA, FAAFP, CPE||Chief Medical Officer, Hudson River Healthcare, Inc., 2016 Baldrige Executive Fellow|
|Denise Mohess||Medical Director, Inova Geriatric Services Physician Leader, Schwartz Center Rounds|
|Sirisha Narayana, MD||Assistant Professor, Division of Hospital Medicine, Department of Medicine, UCSF Parnassus Campus|
|Louisa Nedkov||Manager, Kailo Employee Wellness Program, Halton Healthcare|
|Daniel Pomerantz, MD, MPH, FACP||Physician Leader for Schwartz Center Rounds, Director of Ambulatory Care, Director of Palliative Care, Associate Program Director, Department of Medicine, Montefiore New Rochelle Hospital|
|Emelia Rogers, LICSW||Medical Social Worker, Gillette Children’s Specialty Healthcare|
|Ellen Rosendale, MSW, LCSW||Director of Family Services, Ann & Robert H. Lurie Children’s Hospital of Chicago|
|Nancy Searl, RECE||Collaborative Practice Leader, Holland Bloorview Kids Rehabilitation Hospital|
|Rick L. Shifley, PhD||Assistant Professor of Behavioral and Social Sciences, School of Arts & Sciences, MCPHS University|
|Marcia Walker, MSW, LISW-S||Manager – YOU Matter Program at Nationwide Children’s Hospital, Columbus OH|
|Wendy Walters, LICSW||Clinical Ethics Consultant, UAB Hospital Clinical Ethics Program|
Schwartz Center National Business Members
Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.
American Hospital Association
Benchmark Senior Living
Integro Insurance Brokers
Tufts Health Plan
Kenneth B. Schwartz Scholarship Fund Provides Tuition Assistance
The Kenneth B. Schwartz Scholarship Fund provides tuition assistance for medical, nursing and other health profession students to attend the conference. To donate, click here and select “Conference Scholarship Fund” in the designation box.
Michael L. Blau Scholarship
The Julian Cohen Scholarship (Underwritten by Margie and Paul Stanzler)
Stephen and Betsy Corman Scholarships (Underwritten by Stephen Corman)
Frances and Jerry Gold Scholarships – Underwritten by Andrea and Brad Buchbinder
Murray A. Jacobson Family Foundation Scholarship
The Lubin Family Foundation Scholarships
Josiah Macy Jr. Foundation Scholarships (Supporting Nursing Student Compassion Scholars)
The John and Jo Frances Meyer Scholarship
Jean-Paul A. Rebillard Scholarship
Kenneth B. Schwartz Scholarships – Underwritten by Ellen Cohen
Alan and Susan Solomont Scholarship
Scholarships in Honor of the Staff of the Schwartz Center (Underwritten by Ruth Kilduff and Jay Carrigan)
The Thomas F. Walsh Scholarship (Underwritten by Sharon and Brian McNally)
For more information, please contact Lisa Crane, director of individual and foundation giving, at firstname.lastname@example.org or 617-643-5490. To learn more about applying for scholarships, click here.
The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare.
Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.
Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.
The Schwartz Center is an independent, non-profit organization, with 450 healthcare members in the U.S., Canada, Australia, and New Zealand, supporting 288,000 healthcare professionals each year. In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.
Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.
For media inquires please contact: Cathy Burke (email@example.com )
For sponsorship information please contact: Elizabeth Hickman (firstname.lastname@example.org)
For exhibitor information please contact: Melissa Thaler (email@example.com )
The Westin Boston Waterfront
425 Summer Street, Boston, MA
Ideally located in Boston’s thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and culinary offerings nearby.
Limited rooms at the discounted rate of $299/night are available for September 8 & 9. If you plan to extend your stay beyond those nights, please contact the hotel directly at 617-532-4600 to get the best available rates.