in Action

Healthcare Conference

June 14 - 16, 2020
Westin Copley Place in Boston

Special message about COVID-19 – Compassion in Action Healthcare Conference: Read more.
In Partnership With
AHA logo-plf

compassion in action

The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.


Register Now

Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

  • Workforce resilience, well-being and engagement
  • Creating compassionate organizational cultures
  • Compassionate responses to social challenges
  • Communicating with patients, families and each other
  • Engaging patients, families, and each other
  • Compassion science and practice

Sample Session Topics

  • The Institutional Effect of Schwartz Rounds
  • Compassionate Care for Patients With Substance Use Disorders
  • "It was a Normal Day, Until It Wasn't": A Study of Exposure to a Fatal Shooting in the Workplace
  • Loneliness and the Mental Health Epidemic in America
  • Caring and Advocating for Immigrant Patients in the Current Political Climate
  • Technology's Role in Compassionate Care
  • A Comprehensive Community Approach to Reducing Food Insecurity and Improving Health, One Zip Code at a Time

This conference provides continuing education and community, focused on organizational culture change using strategies based on empathy, communication, interpersonal skills and interprofessional collaboration as well as networking opportunities for healthcare professionals across all medical specialties.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of CME Outfitters and the Schwartz Center for Compassionate Healthcare. CME Outfitters is accredited by the ACCME to provide continuing medical education for physicians. CME Outfitters, LLC, designates this live activity for a maximum of TBD AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Provider approved by the California Board of Registered Nursing, Provider Number CEP 15510, for TBD contact hours. This activity is pending approval from the National Association of Social Workers.


2020 Speakers

Adeyoola Adeniji

Workflow Optimization Project Specialist, Partners HealthCare

Elisa Arespacochaga, MBA

Vice President, AHA Physician Alliance, American Hospital Association

Mary T. Bassett, MD, MPH

Director, François-Xavier Bagnoud Center for Health and Human Rights at Harvard University

Seanna-Kaye Denham, PhD

Patient Experience Officer, NYC Health + Hospitals/Kings County

Rev. Joan Jiko Halifax, PhD

Abbot, Upaya Zen Center

Chris Herren

Former Professional Basketball Player, Author, Motivational Speaker and Wellness Advocate

Miriam Komaromy, MD, DFASAM, FACP

Medical Director, Grayken Center for Addiction

Boston Medical Center, Boston University

Beth A. Lown, MD

Chief Medical Officer, The Schwartz Center for Compassionate Healthcare

Associate Professor of Medicine, Harvard Medical School

Elizabeth Métraux

CEO, Women Writers in Medicine

Daniel Nuzum, PhD, BCC

Healthcare Chaplain, Practical Theologian and Certified Clinical Pastoral Education Supervisor and Educator, Cork University Hospital, Ireland

Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP

Chief Nurse Practitioner Officer, CVS MinuteClinic

Vice President, CVS Health

Cynda Hylton Rushton PhD, RN, FAAN

Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing

Professor of Nursing and Pediatrics, Johns Hopkins University

J. Bryan Sexton, PhD

Director, Duke Center for Healthcare Safety & Quality

Agnes Therady, PhD, MSN, MBA, FACHE, NEA-BC, RN

Vice-President & Chief Nursing Officer, Franciscan Health

Barbara Vacarr, PhD

CEO, Kripalu Center for Yoga & Health

View All 2020 Speakers

At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

10:00 am

Pre-Conference Activities

12:30 pm


1:00 pm

General Session

1:30 pm


1:45 pm

Workshops, Panels, Abstracts

3:00 pm


3:15 pm

Workshops, Panels, Abstracts

4:30 pm


4:45 pm

The River

5:15 pm

Member Cocktail Reception

6:00 pm

Corman IMPACT Honors Dinner

7:00 am

Registration and Breakfast

8:00 am

Welcome and Keynote

9:30 am


9:45 am

Panels and Workshops

11:00 am


11:15 am

Panels and Workshops

12:30 pm


1:15 pm

Keynote Conversation

2:15 pm

Keynote Conversation

2:45 pm


3:00 pm

Workshops and Abstracts

4:15 pm


4:30 pm

General Sesssion

5:00 pm


6:00 pm

Story Slam

6:30 am

Morning Wellness Activity

7:00 am

Registration and Breakfast

7:55 am

General Session

9:40 am


9:50 am

Panels and Workshops

11:05 am


11:20 am

Panels, Workshops and Abstracts

12:35 pm

Lunch/Networking Time

1:05 pm

Patient Story

1:40 pm

General Sesssion

2:25 pm


2:40 pm

Workshops and Abstracts

3:55 pm


4:10 pm

Closing Remarks

Planning Committee

Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs. Business members are not direct conference sponsors and have no influence on the content of the conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Leader Circle

American Hospital Association

Benchmark Senior Living

Genesis HealthCare

MedPro Group

Tufts Health Plan

About the Schwartz Center

The Schwartz Center is dedicated to putting compassion at the heart of healthcare.

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with hundreds of healthcare members in the U.S., Canada, Australia, and New Zealand, supporting hundreds of thousands of healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Cathy Burke ( )

For sponsorship information please contact: Melissa Restivo (

For exhibitor information please contact: Melissa Restivo ( )

Connect with Us


The Westin Copley Place

10 Huntington Ave, Boston, MA 02116

Nestled in one of downtown Boston’s most celebrated neighborhoods, The Westin Copley Place is just steps away from fine dining destinations and upscale stores in the popular Copley Place shopping mall and only moments from Boston Symphony Hall, Fenway Park and various other top attractions.

A limited number of discounted guest rooms are available at the Westin Copley; please book your room for our conference soon.