Senior Vice President & Chief Experience Officer, Northwell Health
As a previous luxury Hotel Executive, Sven Gierlinger brings a unique perspective to the patent experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge the status quo in healthcare. As Senior Vice President and Chief Experience Officer for Northwell Health, one of the largest Integrated Delivery Networks in the country, Mr. Gierlinger is driving culture transformation grounded in patient centeredness, empathy, hospitality and accountability. Mr. Gierlinger came to Northwell Health from the Henry Ford Health System in Detroit where he served as Vice President, Hospitality and Service Culture, responsible for creating a superior and consistent service experience for patients, visitors and employees. Mr. Gierlinger began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company. Mr. Gierlinger is an Executive Board member at The Beryl Institute and a Founding Council member of the Institute of Innovation. He received a bachelor’s degree in hospitality business administration from the Bavaria Hotel Management Academy, Altoetting, Germany.