Nicole D. Benincasa-Ragonese, MS, LMHC
Senior Director of Patient Experience and Patient and Family Centered Care, North Shore University Hospital, Northwell Health
Nicole D. Benincasa-Ragonese, MS, LMHC serves as the Culture Leader and Senior Director of Patient Experience and Patient and Family Centered Care at North Shore University Hospital in Manhasset, NY. Ms. Benincasa-Ragonese oversees the optimization of the health care experience for patients, families and teams through emotional, social and developmental support. She is responsible for synthesizing patient experience data and feedback to improve the experience of the communities we care for. Nicole focuses on creating a healthy work environment by addressing the emotional and interpersonal aspects of care through Schwartz Center Rounds, Team Lavender, PCS Recognition Programs, Patient and Caregiver Support Groups, and staff training in de-escalation, among others.