9:50 am - 11:05 am
Starting with Empathy: Experience-based Design and Performance Improvement
Maren Batalden, MD, MPH
Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management within the Accountable Care Organization, Cambridge Health Alliance
Maren Batalden, MD, MPH is associate chief quality officer, associate director of graduate medical education for quality and safety, and director of medical management within the accountable care organization at the Cambridge Health Alliance in Cambridge, Massachusetts. The Cambridge Health Alliance (CHA) is an integrated healthcare delivery system that includes a network of primary care clinics, three emergency departments, two community hospitals, comprehensive behavioral health services, and a public health department. Batalden provides leadership for improvement initiatives in the domains of inpatient care, care transitions, and cross continuum population health projects for patients with chronic disease. She is clinically active as a hospitalist and is engaged in teaching quality, safety and systems improvement to undergraduate, graduate, and mid career health professional learners. In all of her work – as a practicing clinician, as an educator, and as a leader of institutional change projects, she is interested in using the lens of co-production to catalyze more effective partnership between patients and health professionals.
Batalden completed her undergraduate education at St. Olaf College in Minnesota and earned a master’s degree in public health from the University of North Carolina at Chapel Hill. She graduated from Harvard Medical School and completed a residency in Internal Medicine at the Brigham and Women’s Hospital in Boston, Massachusetts. She is an assistant professor in medicine at Harvard Medical School.