9:50 am - 11:05 am
Improving Communication and Compassion Skills in Clinicians Using the Video-Based Communication Assessment
Kimberly Fisher, MD, MSc
Practicing Pulmonary/Critical Care Physician and Health Services Researcher, University of Massachusetts Medical School
Kimberly Fisher is a practicing pulmonary/critical care physician and health services researcher. Her research has focused on improving the patient-centeredness of the healthcare system through increased understanding of patient perceptions of breakdowns in care and factors influencing physician responses to these events. Fisher’s work has highlighted the central role communication plays in breakdowns in care.