8:35 am - 9:40 am
What Can Healthcare Learn About Compassion from Customer-friendly Businesses
Harris Baden, MD
Chief of Pediatric Cardiac Critical Care, Seattle Children’s Hospital
Professor, University of Washington School of Medicine
Harris P. Baden, MD, is professor and chief of pediatric cardiac critical care at Seattle Children’s Hospital and the University of Washington School of Medicine. He is the founder and leader of CONNECT, a program focused on optimizing the experience of care for patients, their families, and healthcare providers.