3:15 pm - 4:30 pm
Reigniting Passion for Healthcare: A Candid Discussion on Culture, Relationship-Centered Communication and Innovations
Agnes Barden, DNP, RN, CPXP
Vice President, Patient and Customer Experience, Northwell Health
Agnes Barden, DNP, RN, CPXP is an innovative, compassionate healthcare professional leader with a personal commitment to excellence in patient and family experience. She develops personal connections that enhance communication and collaboration at all levels system-wide.
Barden has worked in the Northwell Health organization as a nurse educator, assistant director of nursing education and research, senior administrator director of patient and family centered care, associate executive director, assistant vice president and currently vice president in the office of patient and customer experience.
Barden has led the transition of best practice in patient and family experience from success in a local tertiary hospital, to system-wide culture change prioritizing service delivery. She oversaw the creation of the Northwell Health corporate patient and family partnership council, and works with sites in the development and sustainment of local patient family partnership councils. She has also overseen the expansion of Team Lavender and Care for the Caregiver in several Northwell hospital sites. She was instrumental in the development of the collaborative care model and council structure and has published research in this area.
Barden has presented her work in national conference presentations, poster presentations and publications. She has received national and system-wide awards for innovation and excellence in patient experience.
Barden is a certified patient experience professional and a member of the Association for Patient Experience and the Beryl Institute, Niagara University Alumni Nurses Association, and the Sigma Theta Tau International Honor Society of Nursing. She received her Bachelor of Science degree in Nursing from Niagara University, her Master of Science degree from Lehman College and her Doctorate of Nursing Practice from Case Western Reserve University.
Barden believes it is an absolute privilege with responsibility to care for patients and their families, and that every moment matters.