Adrienne Boissy, MD, MA

Chief Experience Officer, Cleveland Clinic Health System

Adrienne Boissy, MD, MA, is the Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis.  Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs.  Based on what matters most to patients, she sets the enterprise strategic vision for how to enable human centered care through design thinking, digital engagement, and compassionate innovation.

Dr. Boissy co-chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world.  She serves as Editor Emeritus of the Journal of Patient Experience, the Editorial Board of NEJM Catalyst, and serves on the Advisory Board for Option B.  She has published extensively about transformational change needed in patient centered measurement, relational communication, burnout, and empathy, and advocates for major operational changes in healthcare systems for a more humane experience, noted in her provocative TED talk “Can empathy help heal healthcare?” Her work has been featured in The Wall Street Journal, NPR, The Washington Post, Forbes, and The Atlantic, among others.  A Harvard Macy scholar, she has been repeatedly recognized as a leading physician executive and thought leader.