-

Organizational compassion for clinicians is the systematic acknowledgement, prevention, and mitigation of sources of workplace-related suffering. The overarching purpose of this project is to create a clinical-reported experience measure of compassion (CREM-C) that measures how clinicians experience compassion within teams and from organizations. Over the past 2 years, we have completed a scoping review of the literature, conducted qualitative interviews with clinicians, developed domains of organizational compassion in healthcare, and drafted and tested potential items for inclusion in this tool. We will present the work to date and future directions for the CREM-C and research in organizational compassion in healthcare in this talk. Ultimately, we hope to enable the design of healthcare systems which care compassionately for clinicians, empowering clinicians to create sustainable, meaningful careers in which they provide high quality, compassionate, and safe care and positively impact patient experiences and outcomes.

-

Securing the services of an outside, consulting professional coach has conventionally been an investment reserved for the professional development of the executive staff member. However, employing an Internal Professional Coach who is available and accessible to all staff as a new organizational resource is a transformational model whose time has come. Several of the achievements of the partnership between the coach and individual staff members and the partnership between the coach and departmental leadership have been recognized by Press Ganey, the American Organization of Nursing Leadership, and the American Hospital Association. This presentation will raise the participant’s awareness about the role of the Internal Coach and the value that an on-staff coach can offer a healthcare organization. As the Internal Coach for the Cohen Children’s Medical Center since January 2016, I was brought on initially to reduce the risk of caregiver fatigue, promote staff engagement, and improve the staff’s sense of well-being. Since then, the role and the value it offers the organization have grown.

-

This workshop provides a deep dive into the power of words and the bidirectional impact of language and values. Figurative language is ingrained in our communication, guides how we view our world, our patient relationships, and our roles as physicians, patient advocates, policy makers and our role modeling of compassionate care and professionalism. Words shape stories which become deeply rooted narratives and thus have power to perpetuate or dismantle health inequities on both micro- and macrocosmic levels. Through case-based narratives, excerpts, and videos, we have designed interactive exercises to encourage self-reflection on word choices used in patient notes, research publications, rounds and student and patient education sessions, to consider how they impact and perpetuate implicit and explicit bias, stigma, and empathy, and to reframe language and narrative choices. Specific prismatic examples include case presentations with varying degrees of biased language related to race, substance use disorder, LGBTQIA+ care, and individuals living with obesity and dementia.