Sunday, June 14, 2020

12:00 pm
Welcome and Lunch

12:30 pm - 1:00 pm

Schwartz Center Member Day Welcome and Lunch

12:30 pm - 1:00 pm

Please join us for lunch and a welcome message from Schwartz Center leadership.

Speakers:

12:30 pm - 1:00 pm

Schwartz Center Member Day Welcome and Lunch

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Matt Herndon

Chief Executive Officer, The Schwartz Center for Compassionate Healthcare

12:30 pm - 1:00 pm

Schwartz Center Member Day Welcome and Lunch

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Beth A. Lown, MD

Chief Medical Officer, The Schwartz Center for Compassionate Healthcare

Associate Professor of Medicine, Harvard Medical School

12:25 pm
Keynote Discussion

12:25 pm - 12:55 pm

Keynote Presentation from Cynda Rushton

Keynotes & Conversations

12:25 pm - 12:55 pm

Please join us for a keynote presentation from Cynda Rushton.

Speaker:

12:25 pm - 12:55 pm

Keynote Presentation from Cynda Rushton

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Cynda Hylton Rushton PhD, RN, FAAN

Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing

Professor of Nursing and Pediatrics, Johns Hopkins University

12:55 pm - 2:00 pm

Compassionate Leadership Panel

Panel Discussion

12:55 pm - 2:00 pm

Please join us for a panel presentation featuring hospital leadership.

Panelists:

12:55 pm - 2:00 pm

Compassionate Leadership Panel

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Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP

Chief Nurse Practitioner Officer, CVS MinuteClinic

Vice President, CVS Health

2:00 pm
Break

2:00 pm - 2:15 pm

2:15 pm
Workshops, Panels, and Abstracts

2:15 pm - 3:30 pm

Enhancing Connections for Sustainable Well-being Among Physicians and Staff

Workshop

2:15 pm - 3:30 pm

Healthcare providers encounter patients and circumstances daily that lead to compassion fatigue, moral distress, and burnout. Research indicates that interventions at the institutional level provide the most significant relief from burnout. However, other studies indicate that personal qualities, skills, and interventions are responsible for nearly a third of one’s professional well-being. Team leaders will present the work of two innovative offices that support well-being and promote compassionate care at Loma Linda University Health. The Office of Employee Spiritual Care and the Office of Physician Vitality offer physicians, medical trainees, and healthcare professionals interventions through education, programming, training, research, and direct care. Presenters will share their institutional model for their work as well as aims and efforts to address the hidden curriculum, teach whole person care, and enhance the biopsychosocial-spiritual wellness of their employees and physicians. Attendees will have an opportunity to explore personal well-being and consider a variety of tools and resources that can be implemented to promote compassionate care.

Speaker:

2:15 pm - 3:30 pm

Enhancing Connections for Sustainable Well-being Among Physicians and Staff

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Jessica ChenFeng, PhD, LMFT

Associate Director of Physician Vitality, Associate Professor of Medical Education, Loma Linda School of Medicine

2:15 pm - 3:30 pm

Enhancing Connections for Sustainable Well-being Among Physicians and Staff

/speakers/barbara-couden-hernandez-phd-lmft-rn/

Barbara Couden Hernandez, PhD, LMFT, RN

Director of Physician Vitality and Professor of Medical Education and Palliative Care, Loma Linda University School of Medicine

2:15 pm - 3:30 pm

Enhancing Connections for Sustainable Well-being Among Physicians and Staff

/speakers/kathy-mcmillan-ma-bsn/

Kathy McMillan, MA, BSN

Director of Employee Spiritual Care, Loma Linda University Medical Center

2:15 pm - 3:30 pm

Prioritizing Emotional Harm: An Exercise in Humility

Panel Discussion

2:15 pm - 3:30 pm

Details to come.

Moderator:

2:15 pm - 3:30 pm

Prioritizing Emotional Harm: An Exercise in Humility

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Emily Rogers, MHA

Operations Manager, Simulation Center

Chair, Schwartz Rounds, Children’s Minnesota

Panelists:

2:15 pm - 3:30 pm

Prioritizing Emotional Harm: An Exercise in Humility

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Alex Heisel, BA, MSLOC, OLCC, CPPS

Manager, Experience and Health Equity, Children’s Minnesota

2:15 pm - 3:30 pm

Prioritizing Emotional Harm: An Exercise in Humility

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Lisa Skjefte

Health Equity Specialist, Manager, American Indian Community Collaborative, Children’s Minnesota

2:15 pm - 3:30 pm

As Easy as 1-2-3: Feedback Model

Workshop

2:15 pm - 3:30 pm

This faculty development focuses on giving and receiving feedback by using a multidisciplinary model to guide challenging conversations. Individuals who experience this 75-minute program will leave with a tool to help create common language surrounding feedback. Other topics that are covered include: the difference between feedback and evaluation, barriers to giving and receiving feedback, and the importance of observable encounters where actionable, timely and consistent feedback can occur.

Speakers:

2:15 pm - 3:30 pm

As Easy as 1-2-3: Feedback Model

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Alexis Haftka-George, MD

General Internal Medicine Senior Staff Physician

Associate Program Director for Internal Medicine Residency

Clinical Assistant Professor, Wayne State University

2:15 pm - 3:30 pm

As Easy as 1-2-3: Feedback Model

/speakers/mara-m-hoffert-phd/

Mara M. Hoffert, PhD

Senior Instructional Design Consultant, Henry Ford Health System

2:15 pm - 3:30 pm

As Easy as 1-2-3: Feedback Model

/speakers/maria-s-kokas-phd/

Maria S. Kokas, PhD

Director of Learning Systems, Henry Ford Hospital

2:15 pm - 2:30 pm

Promoting the Preservation of Self through a Nurse-driven Real-time Peer-to-Peer Support Program

Abstracts

2:15 pm - 2:30 pm

The HART (Hematology/Oncology/Stem Cell Transplant Advancing Resiliency Team) program was developed in November 2019, available to staff working on the pediatric Hematology, Oncology, and Stem Cell Transplant Units at Boston Children’s Hospital (BCH). The program’s fundamental purpose is to promote wellness among the clinical and non-clinical staff members through a real time nurse-driven, peer-to-peer education and support system. The primary goals of this program are to enhance staff resilience, create a healthier work environment, and improve team morale by offering an easily accessible on-site support program led by nurses.

Speakers:

2:15 pm - 2:30 pm

Promoting the Preservation of Self through a Nurse-driven Real-time Peer-to-Peer Support Program

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Denise Braddock, RN, BSN, CPHON, BMTCN

Staff Nurse III, Hematology/Oncology, SCT Unit

HART Coach, Boston Children's Hospital

2:15 pm - 2:30 pm

Promoting the Preservation of Self through a Nurse-driven Real-time Peer-to-Peer Support Program

/speakers/christina-herzig-rn-bsn-cphon/

Christina Herzig, RN, BSN, CPHON

Staff Nurse II, Hematology/Oncology/SCT Unit

HART Coach, Boston Children’s Hospital

2:30 pm - 2:45 pm

Transitions into Nursing Practice: Building a Resilient Workforce Through a New Graduate Nurse Residency Program

Abstracts

2:30 pm - 2:45 pm

A large community hospital was experiencing new graduate turnover rates similar to the national trends, with 30 to 35% of new graduates leaving positions within the first year resulting in financial expense to the institution, negative impacts to the nursing team, and inability to properly staff units. The nursing leadership, human resources, nursing finance and the nursing education teams committed to drastically change the manner in which they recruited, selected and on-boarded graduate nurses.

Speaker:

2:30 pm - 2:45 pm

Transitions into Nursing Practice: Building a Resilient Workforce Through a New Graduate Nurse Residency Program

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Donna Cartelli Bonacorso, MSN, RN, NEA-BC

Chief Nursing Officer and Vice President for Patient Care Services, Community Medical Center, a Member of RWJBarnabas Heath

2:45 pm - 3:00 pm

Narrative Medicine Workshops for Resident Well-being

Abstracts

2:45 pm - 3:00 pm

Details to come.

Speaker:

2:45 pm - 3:00 pm

Narrative Medicine Workshops for Resident Well-being

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Bronwyn Cooper

Associate Professor of Anesthesiology, University of Massachusetts Memorial Medical Center

3:30 pm
Break

3:30 pm - 3:40 pm

3:40 pm
Workshops, Panels, and Abstracts

3:40 pm - 4:55 pm

Solution-focused Communication: A Generative and Collaborative Approach to Support Patient- and Family-centered Care and Interprofessional Collaboration

Workshop

3:40 pm - 4:55 pm

This workshop will provide an introduction to a strengths-based, solution-focused approach to communication with application in both engaging with care recipients and with healthcare colleagues. Participants will be introduced to some of the basic principles and core practices of SFC, and will engage in discussion around potential ways in which these strategies could be applied in their own practice and interprofessional contexts to facilitate collaborative, solution-focused conversations. Through discussion and reflection, participants will enhance their skills for working collaboratively with others toward a shared goal.

Speaker:

3:40 pm - 4:55 pm

Solution-focused Communication: A Generative and Collaborative Approach to Support Patient- and Family-centered Care and Interprofessional Collaboration

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Elaine Cook, PhD

Solution-Focused Team Lead, Holland Bloorview Kid’s Rehabilitation Hospital

3:40 pm - 4:55 pm

Solution-focused Communication: A Generative and Collaborative Approach to Support Patient- and Family-centered Care and Interprofessional Collaboration

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Joanne Maxwell, OT Reg. (Ont.), PMP, CHE

Senior Director, Collaborative Practice, Holland Bloorview Kids Rehabilitation Hospital

Adjunct Lecturer, Department of Occupational Science & Occupational Therapy, University of Toronto

PhD student, University of Toronto

3:40 pm - 4:55 pm

Innovative Approaches to Enhancing Resident Resilience, Well-being, and Engagement

Panel Discussion

3:40 pm - 4:55 pm

These three panelists will share their unique backgrounds, perspectives, and talents and discuss how their innovative yet simple interventions ensure that the resident physicians who train in their program are afforded the best opportunities to foster their own resilience, avoid burnout, and remain engaged learners and healers who look out for one another.  Creative yet simple ideas like “Cappuccino Therapy” and the “10 Minute Pause,” among other strategies, will be discussed.

Moderator:

3:40 pm - 4:55 pm

Innovative Approaches to Enhancing Resident Resilience, Well-being, and Engagement

/speakers/stuart-bagatell-md-facp/

Stuart Bagatell, MD, FACP

Program Director, University of Miami/JFK Internal Medicine Residency Program

Assistant Professor of Medicine, University of Miami Miller School of Medicine

Panelists:

3:40 pm - 4:55 pm

Innovative Approaches to Enhancing Resident Resilience, Well-being, and Engagement

/speakers/daniel-lichtstein-md-macp/

Daniel Lichtstein, MD, MACP

Professor of Medicine

Regional Dean for Medical Education, University of Miami Miller School of Medicine

3:55 pm - 4:10 pm

After the ICU: Improving Patient-centered Care For ICU Survivors

Abstracts

3:55 pm - 4:10 pm

In this session, the team will present their work that aims to improve care for survivors of the Intensive Care Unit. We will offer an overview of the current research about ICU outcomes, specifically surrounding “post intensive care syndrome” – the constellation of anxiety, depression, post-traumatic stress and cognitive dysfunction that impacts many survivors of the ICU. They will describe their multi-disciplinary, trauma-informed interventions, their challenges and successes thus far, and next steps.

Speakers:

3:55 pm - 4:10 pm

After the ICU: Improving Patient-centered Care For ICU Survivors

/speakers/stacey-salomon-msw-licsw/

Stacey Salomon, MSW, LICSW

MICU Clinical Social Worker, Department of Care Continuum Management, Brigham and Women’s Hospital

4:10 pm - 4:25 pm

Empowering Nurses to Incorporate the Serious Illness Conversation Framework into Regularly Scheduled Patient-centered Care Conferences During an Inpatient Oncology Admission

Abstracts

4:10 pm - 4:25 pm

Inpatient oncology nurses have a unique role in facilitating and encouraging advanced care planning (ACP) conversations. Nurse led patient-centered care conferences were conducted at a standardized interval on an inpatient oncology unit with the goal of improving consistency and content of ACP discussions with oncology patients, their families, and the inpatient oncology healthcare team, increasing consistency of ACP documentation and completion of advance directives and providing education to nurses with a goal of increasing nurse empowerment.

Speakers:

4:10 pm - 4:25 pm

Empowering Nurses to Incorporate the Serious Illness Conversation Framework into Regularly Scheduled Patient-centered Care Conferences During an Inpatient Oncology Admission

/speakers/olivia-marshall-rn-bsn/

Olivia Marshall, RN, BSN

Inpatient Oncology Staff, Nurse Massachusetts General Hospital

4:10 pm - 4:25 pm

Empowering Nurses to Incorporate the Serious Illness Conversation Framework into Regularly Scheduled Patient-centered Care Conferences During an Inpatient Oncology Admission

/speakers/francesca-miceli-rn-bsn/

Francesca Miceli, RN, BSN

Inpatient Oncology Staff Nurse, Massachusetts General Hospital

4:10 pm - 4:25 pm

Empowering Nurses to Incorporate the Serious Illness Conversation Framework into Regularly Scheduled Patient-centered Care Conferences During an Inpatient Oncology Admission

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Natalie Rosenlieb

4:55 pm
Break

4:55 pm - 5:15 pm

5:15 pm
Member Cocktail Reception

5:15 pm - 6:00 pm

Please join us for drinks, light appetizers and networking.

6:00 pm
Corman IMPACT Honors Dinner

6:00 pm - 8:00 pm

The Corman IMPACT (Innovative Member Programs Advancing Compassion and Teamwork) Honors Dinner celebrates Schwartz Center healthcare member organizations that are making a transformative impact by creating programs or initiatives that promote compassionate collaborative care within their organization or system.

Monday, June 15, 2020

7:00 am
Registration and Breakfast

7:00 am - 8:00 am

8:00 am
Welcome and Keynote

8:00 am - 9:00 am

Welcome Remarks

Keynotes & Conversations

8:00 am - 9:00 am

Please join us for an introduction from Schwartz Center CMO Beth Lown, MD, and CEO Matt Herndon.

Speakers:

8:00 am - 9:00 am

Welcome Remarks

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Matt Herndon

Chief Executive Officer, The Schwartz Center for Compassionate Healthcare

8:00 am - 9:00 am

Welcome Remarks

/speakers/beth-a-lown-md/

Beth A. Lown, MD

Chief Medical Officer, The Schwartz Center for Compassionate Healthcare

Associate Professor of Medicine, Harvard Medical School

9:00 am - 9:30 am

Compassion: A New Perspective on Caring Interactions

Keynotes & Conversations

9:00 am - 9:30 am

This presentation will explore a heuristic map of compassion that can be the base for compassion training in the clinical setting. You will learn a fresh definition of compassion, about the non-compassion elements that comprise compassion, and explore obstacles to compassion.

Speaker:

9:00 am - 9:30 am

Compassion: A New Perspective on Caring Interactions

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Rev. Joan Jiko Halifax, PhD

Abbot, Upaya Zen Center

9:30 am
Break

9:30 am - 9:45 am

9:45 am
Workshops, Panels, and Abstracts

9:45 am - 11:00 am

GRACE: A Compassion Intervention Tool

Workshop

9:45 am - 11:00 am

This workshop will explore a unique tool that can be used to generate compassion while interacting with patients, staff, family members. Learners will identify the components that comprise compassion, the interactive processes that prime compassion and practices that optimize and sustain compassion. Learners will be able to integrate these practices in order to increase compassionate connections with patients and to increase resilience in the face of catastrophic illness, such as cancer. Learners will be able to examine their personal experiences with avoidance, numbness, and moral outrage and integrate practices for the purpose of addressing and decreasing these internal responses that compromise compassion.

Speaker:

9:45 am - 11:00 am

GRACE: A Compassion Intervention Tool

/speakers/rev-joan-jiko-halifax/

Rev. Joan Jiko Halifax, PhD

Abbot, Upaya Zen Center

9:45 am - 11:00 am

Negotiating Boundaries in the Era of #MeToo

Workshop

9:45 am - 11:00 am

Details to come.

Speaker:

9:45 am - 11:00 am

Negotiating Boundaries in the Era of #MeToo

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R. Ellen Pearlman, MD, FACH

Associate Dean for Advanced Clinical Learning, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

Associate Professor, Department of Medicine & Science Education

Fellow, Academy of Communication in Healthcare

9:45 am - 11:00 am

Common Humanity: The Basis for Unbiased Universal Compassion

Workshop

9:45 am - 11:00 am

Compassion is a core value in healthcare, however the factors that lead to compassion are still not well understood. The perception of common humanity has been suggested by researchers as the prerequisite for unbiased universal compassion. This workshop outlines a compassion training intervention focusing on common humanity which has been delivered to hundreds of healthcare workers in Australia.

Speaker:

9:45 am - 11:00 am

Common Humanity: The Basis for Unbiased Universal Compassion

/speakers/debbie-ling-phd/

Debbie Ling, PhD

Senior Clinician Social Worker, Epworth HealthCare

9:45 am - 11:00 am

The "Healers Healing Healers" Strategy to Building Workplace Resilience

Panel Discussion

9:45 am - 11:00 am

Issues of trauma, both physical and emotional, exist within healthcare organizations. Trauma can affect anyone on staff – doctors, nurses, administrators, security personnel, clerical staff, etc. A strong organization supports the health of their staff, as well as patients, offering staff who experience workplace trauma the help they need to recover. At NYC Health + Hospitals/Kings County, the team focuses on creating a workforce culture of resilience, well-being, and engagement for both patients and staff.

Moderator:

9:45 am - 11:00 am

The "Healers Healing Healers" Strategy to Building Workplace Resilience

/speakers/donna-leno-gordon-rn-ms-executive-mpa/

Donna Leno Gordon, RN, MS, Executive MPA

Associate Executive Director, Behavioral Health Nursing, Kings County Hospital Center

Panelists:

9:45 am - 11:00 am

The "Healers Healing Healers" Strategy to Building Workplace Resilience

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Seanna-Kaye Denham, PhD

Patient Experience Officer, NYC Health + Hospitals/Kings County

9:45 am - 11:00 am

The "Healers Healing Healers" Strategy to Building Workplace Resilience

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Lydia Ford, MA, RRT

Associate Director of Respiratory Care Services, Pulmonary Function Studies and Sleep Diagnostics Services, New York City Health and Hospitals Kings County

9:45 am - 11:00 am

The "Healers Healing Healers" Strategy to Building Workplace Resilience

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Diahann Singh, RN

Director of Nursing, Kings County Hospital

9:45 am - 11:00 am

Teaching Patients and Families: "The Real Deal" An Instructional Simulation

Workshop

9:45 am - 11:00 am

The goal of the workshop is to provide the learner with tools and approaches when communicating and educating patients and families. These tools can be used to promote the use of plain language, clear communication, teach back techniques, and address health literacy challenges. The simulation exercises will stimulate dialogue and the sharing of best practices to improve health outcomes in the complex healthcare arena.

Speakers:

9:45 am - 11:00 am

Teaching Patients and Families: "The Real Deal" An Instructional Simulation

/speakers/darcel-t-jackson-cpxp/

Darcel T. Jackson, CPXP

Patient and Family Coordinator, Patient and Family Advisory Council, Children’s National Hospital

9:45 am - 11:00 am

Teaching Patients and Families: "The Real Deal" An Instructional Simulation

/speakers/wayne-neal-mat-bsn-rn-pdc-bc/

Wayne Neal, MAT, BSN, RN, PDC-BC

Patient-Family Education Manager, Children’s National Hospital

11:00 am
Break

11:00 am - 11:15 am

11:15 am
Workshops, Panels, and Abstracts

11:15 am - 12:30 pm

Trauma-informed Spiritual Care for LGBTQ+ Elders

Workshop

11:15 am - 12:30 pm

Using case studies, we will explore culturally competent, trauma-informed spiritual care for LGBTQ+ elders. For many, religion can be tied into trauma as well as resilience. How can LGBTQ+ elders feel empowered to use spiritual resources in ways that support their well-being, and when, how, and why should a caregiver approach these sensitive topics? Attendees may include healthcare/spiritual caregivers, and those interested in intersectional approaches to LGBTQ+ aging.

Speakers:

11:15 am - 12:30 pm

Trauma-informed Spiritual Care for LGBTQ+ Elders

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Rabbi Sara Paasche-Orlow, BCC

Director of Spiritual Care, Hebrew SeniorLife

11:15 am - 12:30 pm

Trauma-informed Spiritual Care for LGBTQ+ Elders

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Mandi Rice, MDiv

LGBT Chaplain Resident, Hebrew SeniorLife

11:15 am - 12:30 pm

Using Recovery Coaches to Provide Culturally-sensitive Substance Use Care in a Latinx Community

Panel Discussion

11:15 am - 12:30 pm

Peer recovery coaching is a breakthrough intervention aimed at breaking down stigma, eliminating bias, and providing compassionate and culturally sensitive care. This panel aims to highlight how a community-based primary care with a large Latinx patient population has successfully embedded recovery coaching as a culturally responsive intervention to aid patients with substance use disorders.

Moderator:

11:15 am - 12:30 pm

Using Recovery Coaches to Provide Culturally-sensitive Substance Use Care in a Latinx Community

/speakers/aleta-carroll-lmhc-mba/

Aleta Carroll, LMHC, MBA

Project Manager, Population Health Management Partners HealthCare

Panelists:

11:15 am - 12:30 pm

Using Recovery Coaches to Provide Culturally-sensitive Substance Use Care in a Latinx Community

/speakers/windia-rodriguez-carc/

Windia Rodriguez, CARC

Recovery Coach Team Lead, Population Health Management, Partners HealthCare

11:15 am - 12:30 pm

Journeys End, Journeys Begin

Workshop

11:15 am - 12:30 pm

In this performance piece, a mother and her son’s physician tell stories within a story, in many voices, of a young man’s life–his smile and vitality, his homelessness and drug use–and of his death. Told in monologue and dialogue, through words and images, via hospital records, police reports, and poetry, it is a moving tale of love, loss, caregiving, and healing. With compassion and vulnerability, humor and creativity, mother and doctor grieve and transcend, together.

Rarely do physicians care for family members of deceased patients through long and complex bereavement periods. A 2002 issue of The Oncologist explored this topic through a Schwartz Rounds discussion titled “When Does the Responsibility of Our Care End: Bereavement.” Our performance piece is a real-life tale of compassionate caregiving in life and non-abandonment after death. In joining with families through funeral and other mourning rituals, in addition to ongoing communication around the shared loss, doctors occupy a privileged position to facilitate healing for families and themselves in the aftermath of a patient’s death.

Speakers:

11:15 am - 12:30 pm

Journeys End, Journeys Begin

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Shapir Rosenberg, MD

Hospice and Palliative Medicine Fellow, University of South Florida in Tampa

11:15 am - 12:30 pm

Journeys End, Journeys Begin

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Alison Hartman, M.Ac., MFA

Licensed Acupuncturist, Westminster Center for Traditional Acupuncture

11:15 am - 12:30 pm

Hidden in Plain Sight: How Double-duty Caregiving (Professional and Personal Family Caregiving) Impacts Clinicians/Caregivers, Teams, Burnout, and Care

Panel Discussion

11:15 am - 12:30 pm

Details to come.

Moderator:

11:15 am - 12:30 pm

Hidden in Plain Sight: How Double-duty Caregiving (Professional and Personal Family Caregiving) Impacts Clinicians/Caregivers, Teams, Burnout, and Care

/speakers/geri-lynn-baumblatt/

Geri Lynn Baumblatt, MA

Co-founder, Difference Collaborative & Board Member, Society for Participatory Medicine

Speakers:

11:15 am - 12:30 pm

Hidden in Plain Sight: How Double-duty Caregiving (Professional and Personal Family Caregiving) Impacts Clinicians/Caregivers, Teams, Burnout, and Care

/speakers/ginger-hanson-phd-ms/

Ginger Hanson, PhD, MS

Assistant Professor, Johns Hopkins School of Nursing

11:15 am - 12:30 pm

Hidden in Plain Sight: How Double-duty Caregiving (Professional and Personal Family Caregiving) Impacts Clinicians/Caregivers, Teams, Burnout, and Care

/speakers/agnes-therady-phd-msn-mba-fache-nea-bc-rn/

Agnes Therady, PhD, MSN, MBA, FACHE, NEA-BC, RN

Vice-President & Chief Nursing Officer, Franciscan Health

11:15 am - 12:30 pm

Hidden in Plain Sight: How Double-duty Caregiving (Professional and Personal Family Caregiving) Impacts Clinicians/Caregivers, Teams, Burnout, and Care

/speakers/danny-van-leeuwen-rn-mph/

Danny van Leeuwen, RN, MPH

Patient/Caregiver Activist, Health Hats

11:15 am - 12:30 pm

Schwartz Trauma Rounds

Panel Discussion

11:15 am - 12:30 pm

Details to come.

Moderator:

11:15 am - 12:30 pm

Schwartz Trauma Rounds

/speakers/beth-a-lown-md/

Beth A. Lown, MD

Chief Medical Officer, The Schwartz Center for Compassionate Healthcare

Associate Professor of Medicine, Harvard Medical School

Panelists:

11:15 am - 12:30 pm

Schwartz Trauma Rounds

/speakers/george-c-velmahos-md-phd-msed/

George C. Velmahos, MD, PhD, MSEd

John F Burke Professor of Surgery, Harvard Medical School

Chief, Division of Trauma, Emergency Surgery, and Surgical Critical Care, Massachusetts General Hospital

12:30 pm
Lunch and Networking Time

12:30 pm - 1:05 pm

1:05 pm
General Session

1:10 pm - 1:40 pm

Keynote Remarks by Mary Bassett

Keynotes & Conversations

1:10 pm - 1:40 pm

Details to come.

Speaker:

1:10 pm - 1:40 pm

Keynote Remarks by Mary Bassett

/speakers/mary-t-bassett-md-mph/

Mary T. Bassett, MD, MPH

Director, François-Xavier Bagnoud Center for Health and Human Rights at Harvard University

1:40 pm - 2:45 pm

Immigration, Healthcare, and Compassion

Panel Discussion

1:40 pm - 2:45 pm

Details to come.

Panelists:

1:40 pm - 2:45 pm

Immigration, Healthcare, and Compassion

/speakers/alan-shapiro-md-faap/

Alan Shapiro, MD, FAAP

Senior Medical Director, Community Pediatric Programs, Montefiore

Co-Founder and Medical Director, Terra Firma: Healthcare and Justice for Immigrant Children

2:45 pm
Break

2:45 pm - 3:00 pm

3:00 pm
Workshops, Panels, and Abstracts

3:00 pm - 4:15 pm

A New Model of Compassionate Care for Trans and Non-Binary Patients Across the Hospital Setting

Workshop

3:00 pm - 4:15 pm

The 2015 U.S. Transgender Survey found that 23% of respondents did not see a doctor when needed because of fear of being mistreated and 33% of those who saw a healthcare provider had at least one negative experience related to being transgender. Based on this data and additional community input, the presenters knew that they needed to create a new model of patient-centered care using a framework of cultural humility in order to better serve these patients. Please join this session to learn about their model and the evidence-based practices attendees can apply in their clinical settings.

Speakers:

3:00 pm - 4:15 pm

A New Model of Compassionate Care for Trans and Non-Binary Patients Across the Hospital Setting

/speakers/asher-bruskin-msw-licsw/

Asher Bruskin, MSW, LICSW

Clinical Social Worker, Transgender Health Program, Massachusetts General Hospital

3:00 pm - 4:15 pm

A New Model of Compassionate Care for Trans and Non-Binary Patients Across the Hospital Setting

/speakers/melanie-cohn-hopwood-msw-licsw/

Melanie Cohn-Hopwood, MSW, LICSW

3:00 pm - 4:15 pm

Wounded Healers, Reflective Writing, Personal Resilience, and a Culture of Compassion

Panel Discussion

3:00 pm - 4:15 pm

When clinicians care for patients, exposure to trauma is inevitable. Most clinicians receive minimal training in how to recognize these encounters as emotionally challenging, process intense emotions, or heal their professional wounds. This workshop will provide participants an opportunity to participate in guided imagery, self-compassion, and reflective writing in a safe space for sharing. Participants will leave with increased understanding of the strengths and wisdom of wounded healers and with skills supported by evidence that have the potential to enhance compassion towards self and others.

Moderator:

3:00 pm - 4:15 pm

Wounded Healers, Reflective Writing, Personal Resilience, and a Culture of Compassion

/speakers/liz-lawrence-md-facp/

Liz Lawrence, MD, FACP

Associate Professor, Department of Internal Medicine, Chief Wellness Officer, Assistant Dean for Professional Well-being, University of New Mexico School of Medicine

Speakers:

3:00 pm - 4:15 pm

Wounded Healers, Reflective Writing, Personal Resilience, and a Culture of Compassion

/speakers/jeanne-bereiter-md/

Jeanne Bereiter, MD

Associate Professor, Department of Psychiatry, Oregon Health and Science University

3:00 am - 4:15 pm

Moving from Breaking Bad News to Sharing Emotionally Challenging News with Hope

Workshop

3:00 am - 4:15 pm

This workshop will enable participants to shift their conception of serious illness discussions from “breaking bad news” to “sharing emotionally challenging news” by practicing specific and teachable micro-skills. The shift from “breaking” to “sharing” enables the clinician to move from “fearing” to “welcoming” patient emotions. By understanding the patient’s suffering through exploration of their emotional responses, the clinician and patient can co-create a roadmap towards tailored compassionate care, thus generating hope.

Speaker:

3:00 am - 4:15 pm

Moving from Breaking Bad News to Sharing Emotionally Challenging News with Hope

/speakers/r-ellen-pearlman-md-fach/

R. Ellen Pearlman, MD, FACH

Associate Dean for Advanced Clinical Learning, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

Associate Professor, Department of Medicine & Science Education

Fellow, Academy of Communication in Healthcare

3:00 am - 4:15 pm

Moving from Breaking Bad News to Sharing Emotionally Challenging News with Hope

/speakers/joseph-s-weiner-md-phd/

Joseph S. Weiner, MD, PhD

Associate Professor of Clinical Psychiatry, Medicine and Science Education, Zucker School of Medicine at Hofstra/Northwell

3:00 pm - 4:15 pm

Rituals for Resilience

Workshop

3:00 pm - 4:15 pm

Join the presenters for an immersive learning experience that will broaden your palette of wellness offerings. Explore both the art and the solid neuroscience behind the act of simple ritual — and the many ways that it can be used to foster a sense of grounding and well-being. Examine different avenues for embedding ritual into the culture of a healthcare setting. And last but not least — experience firsthand the effectiveness of personal ritual and use it as a tool to reinforce the learning and transformation occurring within you here and now.

Speakers:

3:00 pm - 4:15 pm

Rituals for Resilience

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Courtney Gambrell, MA, MSW

Chaplain and Wellness Team Manager, Boulder Community Health

3:00 pm - 4:15 pm

Rituals for Resilience

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Sharna Ill, MDiv

Manager, Spiritual Care and Palliative Care Wellness Teams, Boulder Community Health

3:15 pm - 3:30 pm

Loneliness and the Mental Health Epidemic in America

Abstracts

3:15 pm - 3:30 pm

Details to come.

Speaker:

3:15 pm - 3:30 pm

Loneliness and the Mental Health Epidemic in America

/speakers/jennifer-daley-md-facp/

Jennifer Daley, MD, FACP

Senior Medical Director for New England, Cigna

3:30 pm - 3:45 pm

"It was a Normal Day, Until It Wasn't": A Phenomenological Study of Exposure to a Fatal Shooting in the Workplace

Abstracts

3:30 pm - 3:45 pm

In 2014, the Wentworth-Douglass Hospital staff experienced a tragedy when a patient in the Critical Care Unit (CCU) was shot and killed by her husband, who then shot and killed himself. The urgent need to describe the experiences of healthcare workers to identify and disseminate best practices regarding organizational response and support motivated the presenters to study the experience. Four themes were discerned focusing on the emotional response to the event, changes in the healthcare environment, and organizational culture.

Speakers:

3:30 pm - 3:45 pm

"It was a Normal Day, Until It Wasn't": A Phenomenological Study of Exposure to a Fatal Shooting in the Workplace

/speakers/kate-collopy-phd-rn/

Kate Collopy, PhD, RN

Director of Nursing Education, Research & Innovation, Wentworth-Douglass Hospital

3:30 pm - 3:45 pm

"It was a Normal Day, Until It Wasn't": A Phenomenological Study of Exposure to a Fatal Shooting in the Workplace

/speakers/kelly-grady-phd-rn-npd-bc/

Kelly Grady, PhD, RN, NPD-BC

Nurse Scientist, Wentworth-Douglass Hospital

3:45 pm - 4:00 pm

Mindfulness for Children in an Urban, Low SES Neighborhood Summer Reading Program

Abstracts

3:45 pm - 4:00 pm

This presentation highlights the benefits of a short-term mindfulness program offered during a 5-week summer reading camp for urban, low SES youth, and shares preliminary outcomes and implications for further use with school-aged children from low-income, urban communities.

Speakers:

3:45 pm - 4:00 pm

Mindfulness for Children in an Urban, Low SES Neighborhood Summer Reading Program

/speakers/emily-zeman-eddy-otd-ms-otr-l/

Emily Zeman Eddy, OTD, MS, OTR/L

Assistant Professor & Associate Director of Clinical Education, MGH Institute of Health Professions

4:00 pm - 4:15 pm

Health Is More Than Healthcare: A Neighborhood-based Approach in Chicago

Abstracts

4:00 pm - 4:15 pm

Clinical and public health experts at Ann & Robert H. Lurie Children’s Hospital of Chicago have had a longstanding commitment to working in partnership with others to improve child health in under-resourced neighborhoods across the city. Understanding the complex and interrelated nature of health challenges that youth and families face in these communities, Lurie Children’s began an intensive partnership in 2018 in one neighborhood, Belmont Cragin, with the ultimate aim of moving the needle on child and adolescent health outcomes. Lurie Children’s has been working with community organizations and leaders to address the health needs of youth and families as identified by various health and social data, and importantly, those identified by community members.

Speaker:

4:00 pm - 4:15 pm

Health Is More Than Healthcare: A Neighborhood-based Approach in Chicago

/speakers/mary-kate-daly-mba/

Mary Kate Daly, MBA

Vice-President, Lurie Children’s Healthy Communities, Ann & Robert H. Lurie Children’s Hospital of Chicago

4:15 pm
Poster Session

4:15 pm - 5:00 pm

Come learn about a variety of exciting new innovations and programs in our poster presentation gallery.

4:15 pm
Compassion Scholarship Reception

By invitation only

4:15 pm - 5:00 pm

Compassion scholarship recipients are invited to meet the donors who made the scholarships possible, and enjoy drinks and light appetizers.

4:15 pm
General Reception

4:15 pm - 5:00 pm

Please join us for drinks and light appetizers.

5:00 pm
Story Slam

5:00 pm - 6:30 pm

Everyone has a story, especially healthcare professionals. We will hear some of them at a special storytelling event featuring meaningful moments from the field as told by conference attendees. Join us for authentic stories about inspiring patients, important lessons learned from colleagues, and extraordinary acts of compassion.

Tuesday, June 16, 2020

6:30 am
Morning Wellness Activity

6:30 am - 7:15 am

Details to come.

7:00 am
Breakfast and Registration

7:00 am - 7:45 am

7:45 am
General Sessions

7:45 am - 8:20 am

Prevention Starts with All: The Chris Herren Story

Keynotes & Conversations

7:45 am - 8:20 am

Former professional basketball player, speaker, author and person in long-term recovery, Chris Herren will share an inspirational message on substance use disorder, the disease of addiction and the power of recovery. Since 2009 he has spoken to over 1 million students and community members nationwide and his organizations Herren Wellness and Herren Project have helped thousands of people navigate the road to recovery.

Speaker:

7:45 am - 8:20 am

Prevention Starts with All: The Chris Herren Story

/speakers/chris-herren/

Chris Herren

Former Professional Basketball Player, Author, Motivational Speaker and Wellness Advocate

8:20 am - 9:25 am

Compassionate Care for Patients With Substance Use Disorders

Panel Discussion

8:20 am - 9:25 am

Details to come.

Panelists:

8:20 am - 9:25 am

Compassionate Care for Patients With Substance Use Disorders

/speakers/miriam-komaromy-md-dfasam-facp/

Miriam Komaromy, MD, DFASAM, FACP

Medical Director, Grayken Center for Addiction

Boston Medical Center, Boston University

9:25 am - 10:00 am

Keynote Presentation by Bryan Sexton

Keynotes & Conversations

9:25 am - 10:00 am

Details to come.

Speaker:

9:25 am - 10:00 am

Keynote Presentation by Bryan Sexton

/speakers/j-bryan-sexton-phd/

J. Bryan Sexton, PhD

Director, Duke Center for Healthcare Safety & Quality

10:00 am
Break

10:00 am - 10:15 am

10:15 am
Workshops, Panels, and Abstracts

10:15 am - 11:30 am

Workshop with Bryan Sexton

Workshop

10:15 am - 11:30 am

Details to come.

Speaker:

10:15 am - 11:30 am

Workshop with Bryan Sexton

/speakers/j-bryan-sexton-phd/

J. Bryan Sexton, PhD

Director, Duke Center for Healthcare Safety & Quality

10:15 am - 11:30 am

A Clinician's Guide to Community-building: 8 Evidence-based Models to Foster Community in your Clinics

Panel Discussion

10:15 am - 11:30 am

The presence of a strong, supportive peer community is critical to clinician wellness, yet scarce in today’s fast-paced, high-pressure clinical environments. After years studying the epidemic of burnout and the search for meaning among America’s healthcare workforce, a team of researchers and practitioners have developed a toolkit that provides concrete models—from Balint Groups to supper clubs—to help clinicians and leaders bring community into their clinics. Topics range from how to decide which model works best for your team and needs, making the “business case” to the C-suite, facilitating your first gathering, and evaluating and sustaining your efforts.

Moderator:

10:15 am - 11:30 am

A Clinician's Guide to Community-building: 8 Evidence-based Models to Foster Community in your Clinics

/speakers/elizabeth-metraux-2/

Elizabeth Métraux

CEO, Women Writers in Medicine

10:15 am - 11:30 am

Improving Patient Experience of Care Through Workforce Development: Designing and Implementing a Training for Frontline Supervisors and Staff

Workshop

10:15 am - 11:30 am

In primary vare, interventions to improve patient experience have traditionally been limited to scripted communication tools. At Community Care Cooperative (C3), a MassHealth ACO founded and governed by FQHCs, the team followed the research showing that customer service is influenced by employee engagement. In this session they will share their approach to improving patient experience through developing and implementing trainings for front-line supervisors and staff that focus on strengthening communication and teamwork through understanding burnout and moral injury, resilience, trauma-informed approach, and communicating with empathy.

Speakers:

10:15 am - 11:30 am

Improving Patient Experience of Care Through Workforce Development: Designing and Implementing a Training for Frontline Supervisors and Staff

/speakers/jenny-azzara-mm/

Jenny Azzara, MM

Senior Director, Performance Improvement & Organizational Development, Community Care Cooperative (C3)

10:15 am - 11:30 am

Improving Patient Experience of Care Through Workforce Development: Designing and Implementing a Training for Frontline Supervisors and Staff

/speakers/louise-keogh-weed-ms/

Louise Keogh Weed, MS

C3 Consultant, Community Care Cooperative (C3)

10:15 am - 10:30 am

Compassionate and Respectful Healthcare Service in Ethiopia’s Health System

Abstracts

10:15 am - 10:30 am

The purpose of the presentation is to introduce the innovative initiative of Compassionate and Respectful Health Care service in Ethiopia’s Health System and to provide insights to the audience about effective strategies and best experiences within a resource-limited country.

Speaker:

10:15 am - 10:30 am

Compassionate and Respectful Healthcare Service in Ethiopia’s Health System

/speakers/abiyu-g-nigussie/

Abiyu G. Nigussie

Ethics Team Leader and Program Coordinator, Ethiopia's National Health Service

10:30 am - 10:45 am

Enhancing the Quality of Patient Care and Staff Well-being Through the Implementation of an Empathy Immersion Training Program

Abstracts

10:30 am - 10:45 am

Details to come.

Speakers:

10:30 am - 10:45 am

Enhancing the Quality of Patient Care and Staff Well-being Through the Implementation of an Empathy Immersion Training Program

/speakers/samantha-jakimowicz-phd-rn-bnurs1-bchc/

Samantha Jakimowicz, PhD, RN, B(Nurs1), BCHC

Lecturer, University of Technology Sydney, Australia

10:45 am - 11:00 am

Establishing the TEARDROP (Teaching, Excellent, pArent, peRinatal, Deaths-related, inteRactions, tO, Professionals)

Abstracts

10:45 am - 11:00 am

This presentation will highlight the development of a multidisciplinary interactive education programme TEARDROP (Teaching, Excellent, pArent, peRinatal, Deaths-related, inteRactions, tO, Professionals) for perinatal bereavement care education. This workshop is in the process of being implemented nationally to address these educational needs with the overall aim of improving care to bereaved parents.

Speaker:

10:45 am - 11:00 am

Establishing the TEARDROP (Teaching, Excellent, pArent, peRinatal, Deaths-related, inteRactions, tO, Professionals)

/speakers/daniel-nuzum-phd-bcc/

Daniel Nuzum, PhD, BCC

Healthcare Chaplain, Practical Theologian and Certified Clinical Pastoral Education Supervisor and Educator, Cork University Hospital, Ireland

11:15 am - 11:30 am

Taking Time for Team Development: Using the Advancing Collaborative Teams (ACT) Toolkit to Recognize and Enhance Compassion

Abstracts

11:15 am - 11:30 am

High-performing teams can enable a compassionate healthcare environment for both healthcare providers and patients. Presenters used the ACT toolkit to guide self-directed healthcare team assessment and healthcare team development. The process invited clinician engagement and highlighted the importance of attending to the atmosphere of the team and the elements that contribute to psychological safety.

Speaker:

11:15 am - 11:30 am

Taking Time for Team Development: Using the Advancing Collaborative Teams (ACT) Toolkit to Recognize and Enhance Compassion

/speakers/darlene-hubley-mscch-bscot-ot-reg-ont/

Darlene Hubley, MScCH, BScOT, OT Reg. (Ont.)

IPE Leader, Teaching and Learning Institute, Holland Bloorview Kids Rehabilitation Hospital

11:15 am - 11:30 am

Taking Time for Team Development: Using the Advancing Collaborative Teams (ACT) Toolkit to Recognize and Enhance Compassion

/speakers/joanne-maxwell-ot-reg-ont-pmp-che/

Joanne Maxwell, OT Reg. (Ont.), PMP, CHE

Senior Director, Collaborative Practice, Holland Bloorview Kids Rehabilitation Hospital

Adjunct Lecturer, Department of Occupational Science & Occupational Therapy, University of Toronto

PhD student, University of Toronto

11:30 am
Break

11:30 am - 11:45 am

11:30 am
Lunch and Networking

11:30 am - 12:45 pm

12:45 pm
General Sessions

1:20 pm - 2:25 pm

Customer-friendly Business Panel: Creating Compassionate Teams

Panel Discussion

1:20 pm - 2:25 pm

The verdict is in: It is clear that the experience of care impacts the quality and safety of care. And yet, headlines abound proclaiming an epidemic of burnout in healthcare. How can patients get high-quality, safe and compassionate care when caregivers aren’t thriving? Join this interactive session featuring a panel of dynamic business executives who share insights into how their organizations, acclaimed for customer service, create compassionate workplaces where employees can deliver optimal client experiences.

Panelists:

1:20 pm - 2:25 pm

Customer-friendly Business Panel: Creating Compassionate Teams

/speakers/barbara-vacarr-phd/

Barbara Vacarr, PhD

CEO, Kripalu Center for Yoga & Health

2:25 pm
Break

2:25 pm - 2:40 pm

2:40 pm
Workshops, Panels and Abstracts

2:40 pm - 3:55 pm

Compassion's Role in Coping with Psychological Trauma in the Medical Setting

Workshop

2:40 pm - 3:55 pm

Clinical encounters in intensive care settings can result in psychological trauma for patients, families and medical staff, yet only rarely is there psychological assistance to help to cope with such trauma. In this presentation, a clinical nurse manager and a clinical psychologist, both from the neo-natal ICU, discuss the ways in which the psychologist helped the staff to better understand their own emotional reactions at a deeper level, which proved profoundly beneficial both to staff and to the parents of the desperately ill babies.

Speakers:

2:40 pm - 3:55 pm

Compassion's Role in Coping with Psychological Trauma in the Medical Setting

/speakers/maureen-oreilly-landry-phd/

Maureen O’Reilly-Landry, PhD

Assistant Professor of Medical Psychology (in Psychiatry), Columbia University Medical Center (CUMC)

2:40 pm - 3:55 pm

Compassion's Role in Coping with Psychological Trauma in the Medical Setting

/speakers/rochelle-steinwurtzel-psyd/

Rochelle Steinwurtzel, PsyD

NICU Psychologist, New York Presbyterian/Columbia University Irving Medical Center

2:40 pm - 3:55 pm

Purpose to Practice

Workshop

2:40 pm - 3:55 pm

Join this interactive session to begin to design the steps you can take at home to implement the great work presented throughout the conference. Identify key supports and barriers as well as the action steps that will get you on the road to growing compassion in action.

Speaker:

2:40 pm - 3:55 pm

Purpose to Practice

/speakers/elisa-arespacochaga-mba/

Elisa Arespacochaga, MBA

Vice President, AHA Physician Alliance, American Hospital Association

2:40 pm - 3:55 pm

Creating Community for Healthcare Providers: It’s the Little Things That Count

Panel Discussion

2:40 pm - 3:55 pm

This panel will discuss the importance of community for well-being and highlight several simple practical interventions that can help to build community amongst healthcare providers. Panelists will discuss the importance of ambient relationships in creating a sense of social belonging, the effect of small acknowledgments from peers on a sense of professional mattering, and how appreciative practices can promote a positive and inclusive work environment.

Moderator:

2:40 pm - 3:55 pm

Creating Community for Healthcare Providers: It’s the Little Things That Count

/speakers/julie-haizlip-md-mapp-fnap/

Julie Haizlip, MD, MAPP, FNAP

Clinical Professor of Nursing & Attending Physician, Department of Pediatrics, University of Virginia

Panelists:

2:40 pm - 3:55 pm

Creating Community for Healthcare Providers: It’s the Little Things That Count

/speakers/elizabeth-metraux-2/

Elizabeth Métraux

CEO, Women Writers in Medicine

2:40 pm - 3:55 pm

Creating Community for Healthcare Providers: It’s the Little Things That Count

/speakers/natalie-may-phd/

Natalie May, PhD

Associate Professor of Research, UVA School of Nursing and School of Medicine

2:40 pm - 2:55 pm

Implementing a Recovery Coach Program in Primary Care Sites Across a Diverse Healthcare System

Abstracts

2:40 pm - 2:55 pm

Recovery coaching is a non-clinical intervention for patients with substance use concerns and challenges. In this program, peer support specialists with lived experience in recovery mentor patients in all stages of recovery. Learn how Partners HealthCare Population Health developed a strategy for implementation and evaluated successful implementation of the program across five primary care sites.

Speakers:

2:40 pm - 2:55 pm

Implementing a Recovery Coach Program in Primary Care Sites Across a Diverse Healthcare System

/speakers/adeyoola-adeniji/

Adeyoola Adeniji

Workflow Optimization Project Specialist, Partners HealthCare

2:40 pm - 2:55 pm

Implementing a Recovery Coach Program in Primary Care Sites Across a Diverse Healthcare System

/speakers/aleta-carroll-lmhc-mba/

Aleta Carroll, LMHC, MBA

Project Manager, Population Health Management Partners HealthCare

3:10 pm - 3:25 pm

Innovative Partnerships to Increase Advance Care Planning

Abstracts

3:10 pm - 3:25 pm

Recognizing the stress, trauma, and conflicts that families and individuals face during critical decision-making moments when advance care directives are not in place, major health systems united to change the narrative. The creation of the San Joaquin Coalition for Compassionate Care is expanding community outreach and engagement to increase the completion of advance healthcare directives. This unique collaborative is driving the Advance Care Planning program in partnership with a large community based organization, Catholic Charities Diocese of Stockton, to initiate earlier goals of care conversations in clinical settings and empower community members to advocate for how they want to live by making their end-of-life wishes known well before medical crises.

Speakers:

3:10 pm - 3:25 pm

Innovative Partnerships to Increase Advance Care Planning

/speakers/fr-gerry-grossman/

Fr. Gerry Grossman

Program Manager, San Joaquin Coalition for Compassionate Care, City of Stockton, CA

3:40 pm - 3:55 pm

Extinguish Burnout with U-Matter Peer Support

Abstracts

3:40 pm - 3:55 pm

U Matter is a peer support program developed to address the important issue of caregiver burnout by creating healthy work environments. Staff received education about burnout and nominated peers to be on the U matter team based on qualities of compassion, empathy, good listening skills, etc. Nominated RN/RT’s attended a mandatory four-hour training course covering many facets of possible negative emotional responses, including cumulative effects of trauma exposure in the caregiver role.   Implementation of this program was conducted in the Pediatric ICU at Rady Children’s Hospital over nine months and showed improvement of burnout in post implementation burnout survey metrics.

Speakers:

3:40 pm - 3:55 pm

Extinguish Burnout with U-Matter Peer Support

/speakers/catherine-nolin-rrt-c-npt-c-cism/

Catherine Nolin, RRT, C-NPT, C-CISM

Respiratory Therapist, Rady Children’s Hospital

3:55 pm
Break

3:55 pm - 4:10 pm

4:10 pm
Closing Keynote

4:10 pm - 4:45 pm

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