2019 Compassion in Action Schedule
Sunday, June 14, 2020
Welcome and Lunch
12:30 pm - 1:00 pm
Please join us for lunch and a welcome message from Schwartz Center leadership.
Speakers:
Matt Herndon
Chief Executive Officer, The Schwartz Center for Compassionate Healthcare
Beth A. Lown, MD
Chief Medical Officer, The Schwartz Center for Compassionate Healthcare
Associate Professor of Medicine, Harvard Medical School
Keynote Discussion
Break
2:00 pm - 2:15 pm
Workshops, Panels, and Abstracts
2:15 pm - 3:30 pm
Healthcare providers encounter patients and circumstances daily that lead to compassion fatigue, moral distress, and burnout. Research indicates that interventions at the institutional level provide the most significant relief from burnout. However, other studies indicate that personal qualities, skills, and interventions are responsible for nearly a third of one’s professional well-being. Team leaders will present the work of two innovative offices that support well-being and promote compassionate care at Loma Linda University Health. The Office of Employee Spiritual Care and the Office of Physician Vitality offer physicians, medical trainees, and healthcare professionals interventions through education, programming, training, research, and direct care. Presenters will share their institutional model for their work as well as aims and efforts to address the hidden curriculum, teach whole person care, and enhance the biopsychosocial-spiritual wellness of their employees and physicians. Attendees will have an opportunity to explore personal well-being and consider a variety of tools and resources that can be implemented to promote compassionate care.
Speaker:
Jessica ChenFeng, PhD, LMFT
Associate Director of Physician Vitality, Associate Professor of Medical Education, Loma Linda School of Medicine
Barbara Couden Hernandez, PhD, LMFT, RN
Director of Physician Vitality and Professor of Medical Education and Palliative Care, Loma Linda University School of Medicine
Kathy McMillan, MA, BSN
Director of Employee Spiritual Care, Loma Linda University Medical Center
2:15 pm - 3:30 pm
Details to come.
Moderator:
Emily Rogers, MHA
Operations Manager, Simulation Center
Chair, Schwartz Rounds, Children’s Minnesota
Panelists:
Alex Heisel, BA, MSLOC, OLCC, CPPS
Manager, Experience and Health Equity, Children’s Minnesota
Lisa Skjefte
Health Equity Specialist, Manager, American Indian Community Collaborative, Children’s Minnesota
2:15 pm - 3:30 pm
This faculty development focuses on giving and receiving feedback by using a multidisciplinary model to guide challenging conversations. Individuals who experience this 75-minute program will leave with a tool to help create common language surrounding feedback. Other topics that are covered include: the difference between feedback and evaluation, barriers to giving and receiving feedback, and the importance of observable encounters where actionable, timely and consistent feedback can occur.
Speakers:
Alexis Haftka-George, MD
General Internal Medicine Senior Staff Physician
Associate Program Director for Internal Medicine Residency
Clinical Assistant Professor, Wayne State University
Mara M. Hoffert, PhD
Senior Instructional Design Consultant, Henry Ford Health System
Maria S. Kokas, PhD
Director of Learning Systems, Henry Ford Hospital
2:15 pm - 2:30 pm
The HART (Hematology/Oncology/Stem Cell Transplant Advancing Resiliency Team) program was developed in November 2019, available to staff working on the pediatric Hematology, Oncology, and Stem Cell Transplant Units at Boston Children’s Hospital (BCH). The program’s fundamental purpose is to promote wellness among the clinical and non-clinical staff members through a real time nurse-driven, peer-to-peer education and support system. The primary goals of this program are to enhance staff resilience, create a healthier work environment, and improve team morale by offering an easily accessible on-site support program led by nurses.
Speakers:
Denise Braddock, RN, BSN, CPHON, BMTCN
Staff Nurse III, Hematology/Oncology, SCT Unit
HART Coach, Boston Children's Hospital
Christina Herzig, RN, BSN, CPHON
Staff Nurse II, Hematology/Oncology/SCT Unit
HART Coach, Boston Children’s Hospital
2:30 pm - 2:45 pm
A large community hospital was experiencing new graduate turnover rates similar to the national trends, with 30 to 35% of new graduates leaving positions within the first year resulting in financial expense to the institution, negative impacts to the nursing team, and inability to properly staff units. The nursing leadership, human resources, nursing finance and the nursing education teams committed to drastically change the manner in which they recruited, selected and on-boarded graduate nurses.
Speaker:
Donna Cartelli Bonacorso, MSN, RN, NEA-BC
Chief Nursing Officer and Vice President for Patient Care Services, Community Medical Center, a Member of RWJBarnabas Heath
Break
3:30 pm - 3:40 pm
Workshops, Panels, and Abstracts
3:40 pm - 4:55 pm
This workshop will provide an introduction to a strengths-based, solution-focused approach to communication with application in both engaging with care recipients and with healthcare colleagues. Participants will be introduced to some of the basic principles and core practices of SFC, and will engage in discussion around potential ways in which these strategies could be applied in their own practice and interprofessional contexts to facilitate collaborative, solution-focused conversations. Through discussion and reflection, participants will enhance their skills for working collaboratively with others toward a shared goal.
Speaker:
Elaine Cook, PhD
Solution-Focused Team Lead, Holland Bloorview Kid’s Rehabilitation Hospital
Joanne Maxwell, OT Reg. (Ont.), PMP, CHE
Senior Director, Collaborative Practice, Holland Bloorview Kids Rehabilitation Hospital
Adjunct Lecturer, Department of Occupational Science & Occupational Therapy, University of Toronto
PhD student, University of Toronto
3:40 pm - 4:55 pm
These three panelists will share their unique backgrounds, perspectives, and talents and discuss how their innovative yet simple interventions ensure that the resident physicians who train in their program are afforded the best opportunities to foster their own resilience, avoid burnout, and remain engaged learners and healers who look out for one another. Creative yet simple ideas like “Cappuccino Therapy” and the “10 Minute Pause,” among other strategies, will be discussed.
Moderator:
Stuart Bagatell, MD, FACP
Program Director, University of Miami/JFK Internal Medicine Residency Program
Assistant Professor of Medicine, University of Miami Miller School of Medicine
Panelists:
Daniel Lichtstein, MD, MACP
Professor of Medicine
Regional Dean for Medical Education, University of Miami Miller School of Medicine
3:55 pm - 4:10 pm
In this session, the team will present their work that aims to improve care for survivors of the Intensive Care Unit. We will offer an overview of the current research about ICU outcomes, specifically surrounding “post intensive care syndrome” – the constellation of anxiety, depression, post-traumatic stress and cognitive dysfunction that impacts many survivors of the ICU. They will describe their multi-disciplinary, trauma-informed interventions, their challenges and successes thus far, and next steps.
Speakers:
Stacey Salomon, MSW, LICSW
MICU Clinical Social Worker, Department of Care Continuum Management, Brigham and Women’s Hospital
4:10 pm - 4:25 pm
Inpatient oncology nurses have a unique role in facilitating and encouraging advanced care planning (ACP) conversations. Nurse led patient-centered care conferences were conducted at a standardized interval on an inpatient oncology unit with the goal of improving consistency and content of ACP discussions with oncology patients, their families, and the inpatient oncology healthcare team, increasing consistency of ACP documentation and completion of advance directives and providing education to nurses with a goal of increasing nurse empowerment.
Speakers:
Olivia Marshall, RN, BSN
Inpatient Oncology Staff, Nurse Massachusetts General Hospital
Francesca Miceli, RN, BSN
Inpatient Oncology Staff Nurse, Massachusetts General Hospital
Natalie Rosenlieb
Break
4:55 pm - 5:15 pm
Member Cocktail Reception
5:15 pm - 6:00 pm
Please join us for drinks, light appetizers and networking.
Corman IMPACT Honors Dinner
6:00 pm - 8:00 pm
The Corman IMPACT (Innovative Member Programs Advancing Compassion and Teamwork) Honors Dinner celebrates Schwartz Center healthcare member organizations that are making a transformative impact by creating programs or initiatives that promote compassionate collaborative care within their organization or system.
Monday, June 15, 2020
Registration and Breakfast
7:00 am - 8:00 am
Welcome and Keynote
8:00 am - 9:00 am
Please join us for an introduction from Schwartz Center CMO Beth Lown, MD, and CEO Matt Herndon.
Speakers:
Matt Herndon
Chief Executive Officer, The Schwartz Center for Compassionate Healthcare
Beth A. Lown, MD
Chief Medical Officer, The Schwartz Center for Compassionate Healthcare
Associate Professor of Medicine, Harvard Medical School
9:00 am - 9:30 am
This presentation will explore a heuristic map of compassion that can be the base for compassion training in the clinical setting. You will learn a fresh definition of compassion, about the non-compassion elements that comprise compassion, and explore obstacles to compassion.
Speaker:
Rev. Joan Jiko Halifax, PhD
Abbot, Upaya Zen Center
Break
9:30 am - 9:45 am
Workshops, Panels, and Abstracts
9:45 am - 11:00 am
This workshop will explore a unique tool that can be used to generate compassion while interacting with patients, staff, family members. Learners will identify the components that comprise compassion, the interactive processes that prime compassion and practices that optimize and sustain compassion. Learners will be able to integrate these practices in order to increase compassionate connections with patients and to increase resilience in the face of catastrophic illness, such as cancer. Learners will be able to examine their personal experiences with avoidance, numbness, and moral outrage and integrate practices for the purpose of addressing and decreasing these internal responses that compromise compassion.
Speaker:
Rev. Joan Jiko Halifax, PhD
Abbot, Upaya Zen Center
9:45 am - 11:00 am
Details to come.
Speaker:
R. Ellen Pearlman, MD, FACH
Associate Dean for Advanced Clinical Learning, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell
Associate Professor, Department of Medicine & Science Education
Fellow, Academy of Communication in Healthcare
9:45 am - 11:00 am
Compassion is a core value in healthcare, however the factors that lead to compassion are still not well understood. The perception of common humanity has been suggested by researchers as the prerequisite for unbiased universal compassion. This workshop outlines a compassion training intervention focusing on common humanity which has been delivered to hundreds of healthcare workers in Australia.
Speaker:
Debbie Ling, PhD
Senior Clinician Social Worker, Epworth HealthCare
9:45 am - 11:00 am
Issues of trauma, both physical and emotional, exist within healthcare organizations. Trauma can affect anyone on staff – doctors, nurses, administrators, security personnel, clerical staff, etc. A strong organization supports the health of their staff, as well as patients, offering staff who experience workplace trauma the help they need to recover. At NYC Health + Hospitals/Kings County, the team focuses on creating a workforce culture of resilience, well-being, and engagement for both patients and staff.
Moderator:
Donna Leno Gordon, RN, MS, Executive MPA
Associate Executive Director, Behavioral Health Nursing, Kings County Hospital Center
Panelists:
Seanna-Kaye Denham, PhD
Patient Experience Officer, NYC Health + Hospitals/Kings County
Lydia Ford, MA, RRT
Associate Director of Respiratory Care Services, Pulmonary Function Studies and Sleep Diagnostics Services, New York City Health and Hospitals Kings County
Diahann Singh, RN
Director of Nursing, Kings County Hospital
9:45 am - 11:00 am
The goal of the workshop is to provide the learner with tools and approaches when communicating and educating patients and families. These tools can be used to promote the use of plain language, clear communication, teach back techniques, and address health literacy challenges. The simulation exercises will stimulate dialogue and the sharing of best practices to improve health outcomes in the complex healthcare arena.
Speakers:
Darcel T. Jackson, CPXP
Patient and Family Coordinator, Patient and Family Advisory Council, Children’s National Hospital
Wayne Neal, MAT, BSN, RN, PDC-BC
Patient-Family Education Manager, Children’s National Hospital
Break
11:00 am - 11:15 am
Workshops, Panels, and Abstracts
11:15 am - 12:30 pm
Using case studies, we will explore culturally competent, trauma-informed spiritual care for LGBTQ+ elders. For many, religion can be tied into trauma as well as resilience. How can LGBTQ+ elders feel empowered to use spiritual resources in ways that support their well-being, and when, how, and why should a caregiver approach these sensitive topics? Attendees may include healthcare/spiritual caregivers, and those interested in intersectional approaches to LGBTQ+ aging.
Speakers:
Rabbi Sara Paasche-Orlow, BCC
Director of Spiritual Care, Hebrew SeniorLife
Mandi Rice, MDiv
LGBT Chaplain Resident, Hebrew SeniorLife
11:15 am - 12:30 pm
Peer recovery coaching is a breakthrough intervention aimed at breaking down stigma, eliminating bias, and providing compassionate and culturally sensitive care. This panel aims to highlight how a community-based primary care with a large Latinx patient population has successfully embedded recovery coaching as a culturally responsive intervention to aid patients with substance use disorders.
Moderator:
Aleta Carroll, LMHC, MBA
Project Manager, Population Health Management Partners HealthCare
Panelists:
Windia Rodriguez, CARC
Recovery Coach Team Lead, Population Health Management, Partners HealthCare
11:15 am - 12:30 pm
In this performance piece, a mother and her son’s physician tell stories within a story, in many voices, of a young man’s life–his smile and vitality, his homelessness and drug use–and of his death. Told in monologue and dialogue, through words and images, via hospital records, police reports, and poetry, it is a moving tale of love, loss, caregiving, and healing. With compassion and vulnerability, humor and creativity, mother and doctor grieve and transcend, together.
Rarely do physicians care for family members of deceased patients through long and complex bereavement periods. A 2002 issue of The Oncologist explored this topic through a Schwartz Rounds discussion titled “When Does the Responsibility of Our Care End: Bereavement.” Our performance piece is a real-life tale of compassionate caregiving in life and non-abandonment after death. In joining with families through funeral and other mourning rituals, in addition to ongoing communication around the shared loss, doctors occupy a privileged position to facilitate healing for families and themselves in the aftermath of a patient’s death.
Speakers:
Shapir Rosenberg, MD
Hospice and Palliative Medicine Fellow, University of South Florida in Tampa
Alison Hartman, M.Ac., MFA
Licensed Acupuncturist, Westminster Center for Traditional Acupuncture
11:15 am - 12:30 pm
Details to come.
Moderator:
Geri Lynn Baumblatt, MA
Co-founder, Difference Collaborative & Board Member, Society for Participatory Medicine
Speakers:
Ginger Hanson, PhD, MS
Assistant Professor, Johns Hopkins School of Nursing
Agnes Therady, PhD, MSN, MBA, FACHE, NEA-BC, RN
Vice-President & Chief Nursing Officer, Franciscan Health
Danny van Leeuwen, RN, MPH
Patient/Caregiver Activist, Health Hats
11:15 am - 12:30 pm
Details to come.
Moderator:
Beth A. Lown, MD
Chief Medical Officer, The Schwartz Center for Compassionate Healthcare
Associate Professor of Medicine, Harvard Medical School
Panelists:
George C. Velmahos, MD, PhD, MSEd
John F Burke Professor of Surgery, Harvard Medical School
Chief, Division of Trauma, Emergency Surgery, and Surgical Critical Care, Massachusetts General Hospital
Lunch and Networking Time
12:30 pm - 1:05 pm
Break
2:45 pm - 3:00 pm
Workshops, Panels, and Abstracts
3:00 pm - 4:15 pm
The 2015 U.S. Transgender Survey found that 23% of respondents did not see a doctor when needed because of fear of being mistreated and 33% of those who saw a healthcare provider had at least one negative experience related to being transgender. Based on this data and additional community input, the presenters knew that they needed to create a new model of patient-centered care using a framework of cultural humility in order to better serve these patients. Please join this session to learn about their model and the evidence-based practices attendees can apply in their clinical settings.
Speakers:
Asher Bruskin, MSW, LICSW
Clinical Social Worker, Transgender Health Program, Massachusetts General Hospital
Melanie Cohn-Hopwood, MSW, LICSW
3:00 pm - 4:15 pm
When clinicians care for patients, exposure to trauma is inevitable. Most clinicians receive minimal training in how to recognize these encounters as emotionally challenging, process intense emotions, or heal their professional wounds. This workshop will provide participants an opportunity to participate in guided imagery, self-compassion, and reflective writing in a safe space for sharing. Participants will leave with increased understanding of the strengths and wisdom of wounded healers and with skills supported by evidence that have the potential to enhance compassion towards self and others.
Moderator:
Liz Lawrence, MD, FACP
Associate Professor, Department of Internal Medicine, Chief Wellness Officer, Assistant Dean for Professional Well-being, University of New Mexico School of Medicine
Speakers:
Jeanne Bereiter, MD
Associate Professor, Department of Psychiatry, Oregon Health and Science University
3:00 am - 4:15 pm
This workshop will enable participants to shift their conception of serious illness discussions from “breaking bad news” to “sharing emotionally challenging news” by practicing specific and teachable micro-skills. The shift from “breaking” to “sharing” enables the clinician to move from “fearing” to “welcoming” patient emotions. By understanding the patient’s suffering through exploration of their emotional responses, the clinician and patient can co-create a roadmap towards tailored compassionate care, thus generating hope.
Speaker:
R. Ellen Pearlman, MD, FACH
Associate Dean for Advanced Clinical Learning, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell
Associate Professor, Department of Medicine & Science Education
Fellow, Academy of Communication in Healthcare
Joseph S. Weiner, MD, PhD
Associate Professor of Clinical Psychiatry, Medicine and Science Education, Zucker School of Medicine at Hofstra/Northwell
3:00 pm - 4:15 pm
Join the presenters for an immersive learning experience that will broaden your palette of wellness offerings. Explore both the art and the solid neuroscience behind the act of simple ritual — and the many ways that it can be used to foster a sense of grounding and well-being. Examine different avenues for embedding ritual into the culture of a healthcare setting. And last but not least — experience firsthand the effectiveness of personal ritual and use it as a tool to reinforce the learning and transformation occurring within you here and now.
Speakers:
Courtney Gambrell, MA, MSW
Chaplain and Wellness Team Manager, Boulder Community Health
Sharna Ill, MDiv
Manager, Spiritual Care and Palliative Care Wellness Teams, Boulder Community Health
3:15 pm - 3:30 pm
Details to come.
Speaker:
Jennifer Daley, MD, FACP
Senior Medical Director for New England, Cigna
3:30 pm - 3:45 pm
In 2014, the Wentworth-Douglass Hospital staff experienced a tragedy when a patient in the Critical Care Unit (CCU) was shot and killed by her husband, who then shot and killed himself. The urgent need to describe the experiences of healthcare workers to identify and disseminate best practices regarding organizational response and support motivated the presenters to study the experience. Four themes were discerned focusing on the emotional response to the event, changes in the healthcare environment, and organizational culture.
Speakers:
Kate Collopy, PhD, RN
Director of Nursing Education, Research & Innovation, Wentworth-Douglass Hospital
Kelly Grady, PhD, RN, NPD-BC
Nurse Scientist, Wentworth-Douglass Hospital
3:45 pm - 4:00 pm
This presentation highlights the benefits of a short-term mindfulness program offered during a 5-week summer reading camp for urban, low SES youth, and shares preliminary outcomes and implications for further use with school-aged children from low-income, urban communities.
Speakers:
Emily Zeman Eddy, OTD, MS, OTR/L
Assistant Professor & Associate Director of Clinical Education, MGH Institute of Health Professions
4:00 pm - 4:15 pm
Clinical and public health experts at Ann & Robert H. Lurie Children’s Hospital of Chicago have had a longstanding commitment to working in partnership with others to improve child health in under-resourced neighborhoods across the city. Understanding the complex and interrelated nature of health challenges that youth and families face in these communities, Lurie Children’s began an intensive partnership in 2018 in one neighborhood, Belmont Cragin, with the ultimate aim of moving the needle on child and adolescent health outcomes. Lurie Children’s has been working with community organizations and leaders to address the health needs of youth and families as identified by various health and social data, and importantly, those identified by community members.
Speaker:
Mary Kate Daly, MBA
Vice-President, Lurie Children’s Healthy Communities, Ann & Robert H. Lurie Children’s Hospital of Chicago
Poster Session
4:15 pm - 5:00 pm
Come learn about a variety of exciting new innovations and programs in our poster presentation gallery.
Compassion Scholarship Reception
By invitation only
4:15 pm - 5:00 pm
Compassion scholarship recipients are invited to meet the donors who made the scholarships possible, and enjoy drinks and light appetizers.
General Reception
4:15 pm - 5:00 pm
Please join us for drinks and light appetizers.
Story Slam
5:00 pm - 6:30 pm
Everyone has a story, especially healthcare professionals. We will hear some of them at a special storytelling event featuring meaningful moments from the field as told by conference attendees. Join us for authentic stories about inspiring patients, important lessons learned from colleagues, and extraordinary acts of compassion.
Tuesday, June 16, 2020
Morning Wellness Activity
6:30 am - 7:15 am
Details to come.
Breakfast and Registration
7:00 am - 7:45 am
General Sessions
7:45 am - 8:20 am
Former professional basketball player, speaker, author and person in long-term recovery, Chris Herren will share an inspirational message on substance use disorder, the disease of addiction and the power of recovery. Since 2009 he has spoken to over 1 million students and community members nationwide and his organizations Herren Wellness and Herren Project have helped thousands of people navigate the road to recovery.
Speaker:
Chris Herren
Former Professional Basketball Player, Author, Motivational Speaker and Wellness Advocate
Break
10:00 am - 10:15 am
Workshops, Panels, and Abstracts
10:15 am - 11:30 am
Details to come.
Speaker:
J. Bryan Sexton, PhD
Director, Duke Center for Healthcare Safety & Quality
10:15 am - 11:30 am
The presence of a strong, supportive peer community is critical to clinician wellness, yet scarce in today’s fast-paced, high-pressure clinical environments. After years studying the epidemic of burnout and the search for meaning among America’s healthcare workforce, a team of researchers and practitioners have developed a toolkit that provides concrete models—from Balint Groups to supper clubs—to help clinicians and leaders bring community into their clinics. Topics range from how to decide which model works best for your team and needs, making the “business case” to the C-suite, facilitating your first gathering, and evaluating and sustaining your efforts.
Moderator:
Elizabeth Métraux
CEO, Women Writers in Medicine
10:15 am - 11:30 am
In primary vare, interventions to improve patient experience have traditionally been limited to scripted communication tools. At Community Care Cooperative (C3), a MassHealth ACO founded and governed by FQHCs, the team followed the research showing that customer service is influenced by employee engagement. In this session they will share their approach to improving patient experience through developing and implementing trainings for front-line supervisors and staff that focus on strengthening communication and teamwork through understanding burnout and moral injury, resilience, trauma-informed approach, and communicating with empathy.
Speakers:
Jenny Azzara, MM
Senior Director, Performance Improvement & Organizational Development, Community Care Cooperative (C3)
Louise Keogh Weed, MS
C3 Consultant, Community Care Cooperative (C3)
10:15 am - 10:30 am
The purpose of the presentation is to introduce the innovative initiative of Compassionate and Respectful Health Care service in Ethiopia’s Health System and to provide insights to the audience about effective strategies and best experiences within a resource-limited country.
Speaker:
Abiyu G. Nigussie
Ethics Team Leader and Program Coordinator, Ethiopia's National Health Service
10:30 am - 10:45 am
Details to come.
Speakers:
Samantha Jakimowicz, PhD, RN, B(Nurs1), BCHC
Lecturer, University of Technology Sydney, Australia
10:45 am - 11:00 am
This presentation will highlight the development of a multidisciplinary interactive education programme TEARDROP (Teaching, Excellent, pArent, peRinatal, Deaths-related, inteRactions, tO, Professionals) for perinatal bereavement care education. This workshop is in the process of being implemented nationally to address these educational needs with the overall aim of improving care to bereaved parents.
Speaker:
Daniel Nuzum, PhD, BCC
Healthcare Chaplain, Practical Theologian and Certified Clinical Pastoral Education Supervisor and Educator, Cork University Hospital, Ireland
11:15 am - 11:30 am
High-performing teams can enable a compassionate healthcare environment for both healthcare providers and patients. Presenters used the ACT toolkit to guide self-directed healthcare team assessment and healthcare team development. The process invited clinician engagement and highlighted the importance of attending to the atmosphere of the team and the elements that contribute to psychological safety.
Speaker:
Darlene Hubley, MScCH, BScOT, OT Reg. (Ont.)
IPE Leader, Teaching and Learning Institute, Holland Bloorview Kids Rehabilitation Hospital
Joanne Maxwell, OT Reg. (Ont.), PMP, CHE
Senior Director, Collaborative Practice, Holland Bloorview Kids Rehabilitation Hospital
Adjunct Lecturer, Department of Occupational Science & Occupational Therapy, University of Toronto
PhD student, University of Toronto
Break
11:30 am - 11:45 am
Lunch and Networking
11:30 am - 12:45 pm
General Sessions
1:20 pm - 2:25 pm
The verdict is in: It is clear that the experience of care impacts the quality and safety of care. And yet, headlines abound proclaiming an epidemic of burnout in healthcare. How can patients get high-quality, safe and compassionate care when caregivers aren’t thriving? Join this interactive session featuring a panel of dynamic business executives who share insights into how their organizations, acclaimed for customer service, create compassionate workplaces where employees can deliver optimal client experiences.
Panelists:
Barbara Vacarr, PhD
CEO, Kripalu Center for Yoga & Health
Break
2:25 pm - 2:40 pm
Workshops, Panels and Abstracts
2:40 pm - 3:55 pm
Clinical encounters in intensive care settings can result in psychological trauma for patients, families and medical staff, yet only rarely is there psychological assistance to help to cope with such trauma. In this presentation, a clinical nurse manager and a clinical psychologist, both from the neo-natal ICU, discuss the ways in which the psychologist helped the staff to better understand their own emotional reactions at a deeper level, which proved profoundly beneficial both to staff and to the parents of the desperately ill babies.
Speakers:
Maureen O’Reilly-Landry, PhD
Assistant Professor of Medical Psychology (in Psychiatry), Columbia University Medical Center (CUMC)
Rochelle Steinwurtzel, PsyD
NICU Psychologist, New York Presbyterian/Columbia University Irving Medical Center
2:40 pm - 3:55 pm
Join this interactive session to begin to design the steps you can take at home to implement the great work presented throughout the conference. Identify key supports and barriers as well as the action steps that will get you on the road to growing compassion in action.
Speaker:
Elisa Arespacochaga, MBA
Vice President, AHA Physician Alliance, American Hospital Association
2:40 pm - 3:55 pm
This panel will discuss the importance of community for well-being and highlight several simple practical interventions that can help to build community amongst healthcare providers. Panelists will discuss the importance of ambient relationships in creating a sense of social belonging, the effect of small acknowledgments from peers on a sense of professional mattering, and how appreciative practices can promote a positive and inclusive work environment.
Moderator:
Julie Haizlip, MD, MAPP, FNAP
Clinical Professor of Nursing & Attending Physician, Department of Pediatrics, University of Virginia
Panelists:
Elizabeth Métraux
CEO, Women Writers in Medicine
Natalie May, PhD
Associate Professor of Research, UVA School of Nursing and School of Medicine
2:40 pm - 2:55 pm
Recovery coaching is a non-clinical intervention for patients with substance use concerns and challenges. In this program, peer support specialists with lived experience in recovery mentor patients in all stages of recovery. Learn how Partners HealthCare Population Health developed a strategy for implementation and evaluated successful implementation of the program across five primary care sites.
Speakers:
Adeyoola Adeniji
Workflow Optimization Project Specialist, Partners HealthCare
Aleta Carroll, LMHC, MBA
Project Manager, Population Health Management Partners HealthCare
3:10 pm - 3:25 pm
Recognizing the stress, trauma, and conflicts that families and individuals face during critical decision-making moments when advance care directives are not in place, major health systems united to change the narrative. The creation of the San Joaquin Coalition for Compassionate Care is expanding community outreach and engagement to increase the completion of advance healthcare directives. This unique collaborative is driving the Advance Care Planning program in partnership with a large community based organization, Catholic Charities Diocese of Stockton, to initiate earlier goals of care conversations in clinical settings and empower community members to advocate for how they want to live by making their end-of-life wishes known well before medical crises.
Speakers:
Fr. Gerry Grossman
Program Manager, San Joaquin Coalition for Compassionate Care, City of Stockton, CA
3:40 pm - 3:55 pm
U Matter is a peer support program developed to address the important issue of caregiver burnout by creating healthy work environments. Staff received education about burnout and nominated peers to be on the U matter team based on qualities of compassion, empathy, good listening skills, etc. Nominated RN/RT’s attended a mandatory four-hour training course covering many facets of possible negative emotional responses, including cumulative effects of trauma exposure in the caregiver role. Implementation of this program was conducted in the Pediatric ICU at Rady Children’s Hospital over nine months and showed improvement of burnout in post implementation burnout survey metrics.
Speakers:
Catherine Nolin, RRT, C-NPT, C-CISM
Respiratory Therapist, Rady Children’s Hospital
Break
3:55 pm - 4:10 pm
Closing Keynote
4:10 pm - 4:45 pm