Schwartz Center Member Day Welcome/Lunch

Lunch Plenary Conversation: Innovating and Scaling Schwartz Rounds™ across the United Kingdom's National Health Service

12:30 pm

Interactive Working Groups

Your Role in Creating and Sustaining Cultures of Compassion

3:15 pm

Adjourn

4:45 pm

Cocktail Reception

5:15 pm

Morning Wellness Activity

6:30 am

Foundations for Compassion

Unleashing the Positive Power of Compassion

8:30 am

Keynotes and Conversations

Leading a Culture of Compassion

9:00 am

Break

10:00 am

Lunch

12:00 pm

Keynotes and Conversations

Fireside Chat with Lucy Kalanithi and Jay Bhatt

12:45 pm

Keynotes and Conversations

Creating Authentic Healing Relationships

1:30 pm

Break

2:30 pm

Break

4:00 pm

Cocktail Reception

5:30 pm

Special Interest Breakfasts and Morning Wellness Activities

7:00 am

Keynotes & Conversations

Search Inside Yourself: Be Your Best Self At Work

8:20 am

Plenary Panel Discussion

The Future of Compassion in Healthcare: What Lies Ahead?

9:10 am

Break

10:10 am

Lunch

12:00 pm

Break

2:15 pm

Adjourn

4:30 pm
  • VAA – “Articulating core values and implementing values-based change”Focus on initiatives, models and approaches that help articulate core values and empower culture change.
  • INT – “Fostering intra/inter-personal skills to create authentic healing relationships”Focus on how organizations can help foster intra and inter-personal skills to create authentic healing relationships between caregivers and their patients/families, institutional leadership and their employees and among colleagues/teams.
  • HFT – “The new high functioning team: who’s on it and how does it work?”Focus on how organizations can achieve their goals by redefining and then leveraging high functioning teams. Themes to be covered include: involving patients and families in quality improvement initiatives, lowering hiearchy between professions and interprofessional training.

Agenda will be updated on a rolling basis. Please check back often or sign up for the conference mailing list to get updates on new speakers and interactive sessions as they are confirmed.

SUNDAY

12:30 pm

Schwartz Center Member Day Welcome/Lunch

Lunch Plenary Conversation: Innovating and Scaling Schwartz Rounds™ across the United Kingdom's National Health Service

Dr. Faye Gishen, FRCP
Consultant Physician & Clinical Academic
Royal Free London & University College London
Dr. Jocelyn Cornwell
Chief Executive, The Point of Care Foundation
Visiting Professor, Department of Medicine Imperial College
London, United Kingdom
Heather Caudle, RN, MSc
Chief Nurse
Ashford and St. Peter’s NHS Foundation Trust

1:30 pm

Compassion by Design

Participate in the largest interactive compassion design exercise ever tried!  “Well Designed Life” bestselling author and CEO of engagedIN, Kyra Bobinet, MD, MPH brings decades of success in designing science-based interventions, products, and experiences that improve lives—to make you the designer of the compassion you want to see in the world. The takeaway? You learn applied behavioral neuroscience and design thinking to advance your vision of health and well-being.

Speaker:
Kyra Bobinet, MD, MPH

Chief Executive Officer, engagedIN

3:15 pm

Interactive Working Groups

Your Role in Creating and Sustaining Cultures of Compassion

Whether or not you lead or even participate in Schwartz Rounds™, these interactive breakout sessions are focused on sharing the latest approaches to promoting a culture of compassion from among the nearly 600 healthcare organizations in the U.S., U.K., Canada, Australia and New Zealand that make up the broader Schwartz Center community.  Hear about the latest issues confronting healthcare organizations, from tackling the substance use epidemic to innovative ways to measure and evaluate well-being and resiliency initiatives.


CBD: Compassion at Scale: How societies, communities and membership associations can lead compassionate culture change in healthcare organizations

Jenna Mandel-Ricci
Vice President, Regulatory and Professional Affairs
Greater New York Hospital Association
Kenneth M. Slaw, PhD
Executive Director
Society for Vascular Surgery
Maria Gamvroulas, LCSW
Director of Medical Social Work
Primary Children’s Hospital


CBD: Resilience on the Front Lines of Care: Organizational strategies to foster compassion and sustain resilience in the face of trauma and emotional suffering

Rabbi Edith M. Meyerson, DMin, BCC
Associate Director, Pastoral Counseling and Bereavement Services
The Hertzberg Palliative Care Institute
Clinical Instructor, Brookdale Department of Geriatrics and Palliative Medicine
Icahn School of Medicine at Mount Sinai
Mary Kate Eanniello, DNP, RN, OCN
Nurse Educator
Hartford Hospital
Hartford Healthcare Cancer Institute

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

6:00 pm

Schwartz Center Member Dinner & IMPACT Honors

Innovative Member Programs Advancing Compassion and Teamwork

IMPACT Honors celebrates healthcare members who are making a transformational impact by creating programs or initiatives that promote compassionate, collaborative care within their organization or system.

Keynote Remarks:
Rana Lee Adawi Awdish, MD, FACCP

Medical Director, Care Experience
Henry Ford Health System

MONDAY

8:00 am

Welcome and Introductory Exercise

Recognizing the top issues facing healthcare organizations that inhibit or could enable more compassionate, collaborative care. Goal-setting and sharing the framework to create solutions/call-to-action.  All Compassion in Action participants will be invited to submit their top organizational priorities prior to the convening.

8:30 am

Foundations for Compassion

Unleashing the Positive Power of Compassion

In this plenary session, learn what we mean by “compassion,” how compassion is different from empathy and what that means for us and the patients and families we serve. We will introduce an overview of the latest social neuroscience of compassion, what mediates our neural networks, and how these mediators influence clinical interactions. Finally, learn how to harness these skills and strategies to leverage culture change for compassion.

Beth A. Lown, MD
Associate Professor of Medicine, Harvard Medical School
Medical Director, The Schwartz Center for Compassionate Healthcare

9:00 am

Keynotes and Conversations

Leading a Culture of Compassion

Plenary discussion with highly regarded chief executives who have prioritized compassion within their organizations. This panel discussion with CEOs from leading healthcare organizations – including health systems, innovative health plan/provider network and long term care – will focus on the foundations that underpin the power of culture. Topics for discussion will cover how these leaders were able to bring their workforce together to articulate core values, aligned these with organizational priorities, the challenges they faced, the strategies they used and the ultimate impact of the journey towards organizational compassion.

Panelists:

Richard J. Baron, MD, MACP
President and CEO
American Board of Internal Medicine
Marna Borgstrom
CEO, Yale New Haven Health
CEO, Yale-New Haven Hospital
George Hager
Chief Executive Officer, Genesis HealthCare
Katy A. Welkie, RN, MBA
Chief Executive Officer, Primary Children’s Hospital

10:15 am

Case-Based Discussions, Innovation Labs and Workshops

Workshop: Building a Compassionate Healthcare System Through Creativity, Communication and Connection [VAA]

Becca Hawkins, MSN, ANP
Director, Compassionate Care
Providence St Josephs Health
Mark Rosenberg, MD, FACP
Co-Director, Compassionate Care
Providence St Josephs Health


Workshop: What Does “Caring” Sound Like Within Geisinger? [INT]

Denise Venditti, DNP, MHA, RN, FACHE, NEA-BC
Vice President, Patient Experience
Geisinger Health System
Greg Burke, MD, FACP
Chief Patient Experience Officer
Geisinger Health System


Workshop: High-Value and High-Impact Interprofessional Training With Patients and Families As Co-Teachers [HFT]

Fiona H. Levy, MD
Executive Director
Sala Institute for Child & Family Centered Care
Hassenfeld Children’s Hospital of New York at NYU Langone
Juliette Schlucter
Director, Center for Child and Family Experience
Sala Institute for Child & Family Centered Care
Hassenfeld Children’s Hospital of New York at NYU Langone


CBD: Improving Care and Workforce Well-being Through Organizational Training and Education Initiatives

Moderator:
Micheline St-Hilaire, MBA, MSc
Director of Strategic Initiatives and Organizational Development
Catholic Health Corporation of Manitoba
Jane Muir, RN, BSN
University of Virginia School of Nursing


CBD: A Culture of Compassion using Appreciative Inquiry

Moderator: Richard M. Frankel, PhD
Professor of Medicine and Geriatrics, Indiana University School of Medicine
Director, Advanced Scholars Program in General Internal Medicine and Geriatrics
Staff Member, Education Institute, Cleveland Clinic
Harry Isaacson, MD
Assistant Dean for Clinical Education
Cleveland Clinic Lerner College of Medicine
Margaret Plews-Ogan, MD, FACP
Bernard B. and Anne L. Brodie Teaching Associate Professor of Medicine
University of Virginia School of Medicine

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

11:30 am

Compassion in Action Poster Session

Come see innovative poster presentations that describe initiatives, models or research that advance compassion at the organizational level.

12:45 pm

Keynotes and Conversations

Fireside Chat with Lucy Kalanithi and Jay Bhatt

Jay Bhatt, DO interviews Lucy Kalanithi, MD, FACP, about the #1 New York Times bestselling memoir, “When Breath Becomes Air,” for which she wrote the epilogue.

Lucy Kalanithi, MD, FACP
Clinical Assistant Professor of Medicine
Stanford University School of Medicine
Jay Bhatt, DO
Chief Medical Officer
American Hospital Association
President
Health Research & Educational Trust

1:30 pm

Keynotes and Conversations

Creating Authentic Healing Relationships

Plenary discussion about how organizations can support caregivers to create and support authentic healing relationships.  This panel of leaders and on-the-ground innovators will discuss how compassion can be taught, integrated into workflow and be better supported by healthcare systems to achieve the quadruple aim of better quality, better patient experience, lower costs and improved workforce well-being. Themes in this discussion will range from intra-personal skills such as emotion regulation, skills for inter-personal healing relationships to strategies for targeted populations including: children, students/trainees and behavioral health/substance use among others.

Moderator:

Michele Lloyd
Vice President, Children’s Services
NYU Langone Medical Center

Panelists:

Sarah Wakeman, MD
Medical Director, Substance Use Disorder Initiative
Massachusetts General Hospital
Assistant Professor in Medicine
Harvard Medical School
Susan Block, MD
Director, Serious Illness Care Program
Ariadne Labs
Professor of Psychiatry and Medicine
Harvard Medical School
Cynda H. Rushton, PhD, RN, FAAN
Anne and George L. Bunting Professor of Clinical Ethics
Berman Institute of Bioethics/School of Nursing
Professor of Nursing and Pediatrics
Johns Hopkins University
Richard I. Levin, MD, FACP, FACC, FAHA
President and Chief Executive Officer
The Arnold P. Gold Foundation
Emeritus Professor of Medicine
NYU and McGill Universities

2:45 pm

Case-Based Discussions, Innovation Labs and Workshops

Workshop: CPR – Civility, Professionalism, Resilience Training for Leaders [VAA]

Richard M. Frankel, PhD
Professor of Medicine and Geriatrics, Indiana University School of Medicine
Director, Advanced Scholars Program in General Internal Medicine and Geriatrics
Staff Member, Education Institute, Cleveland Clinic


Workshop: Getting Serious About Serious Illness Conversations: A structured approach to more, earlier, and better conversations about patient goals and values [INT]

Joanna Paladino, MD
Assistant Director of Implementation
Serious Illness Care Program
Ariadne Labs
Justin Sanders, MD, MSc
Assistant Director of Innovation
Serious Illness Care Program
Ariadne Labs
Susan Block, MD
Director, Serious Illness Care Program
Ariadne Labs
Professor of Psychiatry and Medicine
Harvard Medical School


Workshop: Cooking Up High-Performing, Interprofessional Teams: Relational coordination as the secret sauce of compassion [HFT]

Krista Hirschmann, PhD
Chief Executive Officer
FlinCare


CBD: Health Humanities in Practice: Cultivating self-reflection to engender compassion and improve well-being

Moderator: Deepthiman Gowda, MD, MPH
Associate Professor of Medicine
Director of Clinical Practice, Narrative Medicine
Columbia University Medical Center
Tim Cunningham, RN, DrPH
Assistant Professor
Assistant Director of the Compassionate Care Initiative
University of Virginia School of Nursing
University of Virginia Department of Drama
Joel Katz, MD
Director, Internal Medicine Residency Program
Associate Physician, Division of General Medicine and Division of Infectious Diseases, Brigham and Women’s Hospital
Associate Professor, Harvard Medical School


CBD: Improving Patient and Workforce Safety through Compassion: The new “culture of safety” and case studies of how two organizations were able to do it

Moderator: Tejal K. Gandhi, MD, MPH, CPPS
President and CEO
National Patient Safety Foundation
Patricia H. Folcarelli, RN, PhD
Senior Director, Patient Safety
Beth Israel Deaconess Medical Center
Karen Frush, BSN, MD, CPPS
Chief Patient Safety Officer, Duke University Health System
Professor of Pediatrics, Duke University School of Medicine
Clinical Professor of Nursing, Duke University School of Nursing

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

4:15 pm

Case-Based Discussions, Innovation Labs and Workshops

IL: The Social Architecture of Compassion [VAA]

Monica C. Worline, PhD
Founder and CEO, EnlivenWork
Faculty Affiliate, Center for Positive Organizations, University of Michigan
Research Scientist, Center for Compassion and Altruism, Stanford University


Workshop: Being Morally Resilient in the Midst of Complexity [INT]

Cynda H. Rushton, PhD, RN, FAAN
Anne and George L. Bunting Professor of Clinical Ethics
Berman Institute of Bioethics/School of Nursing
Professor of Nursing and Pediatrics
Johns Hopkins University


Workshop: Dream Team 101: Creating and Sustaining a Culture of Teamwork [HFT]

Steven Adelman, MD
Director
Physician Health Services, Inc. (a subsidiary of the Massachusetts Medical Society)
Clinical Associate Professor
U MA School of Medicine
Diana Dill, EdD
Consulting and coaching psychologist
Founder, Working Together For Health℠


CBD: Getting Serious about Interprofessional Teamwork: Strategies to improve team effectiveness within the new high-functioning team

Moderator: Wendy K. Nickel, MPH
Director, Center for Patient Partnership in Healthcare
American College for Physicians
Sheryl Kalbach, MSW
Family Centered Care Specialist
Seattle Children’s Hospital
Jennifer Faultner
Family Advisor
Seattle Children’s Hospital
Margi Coggins, CNM, MSN
Director, Division of Midwifery
Department of Obstetrics and Gynecology
Mount Auburn Hospital
Jennifer L. Shaw, MD
Department of Obstetrics and Gynecology
Mount Auburn Hospital


CBD: Culture as a Means or Outcome: Differing paths towards a culture of compassion

Moderator: Maria S. Kokas, PhD
Certified Physician Coach
Director of Learning Systems
Henry Ford Hospital
Heather Caudle, RN, MSc
Chief Nurse
Ashford and St. Peter’s NHS Foundation Trust
Andrew Schutzbank, MD, MPH
Vice President, Product
Iora Health

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

TUESDAY

8:00 am

Recap and National Scorecard on Compassion

Progress on top “problems-to-be-solved” by Compassion in Action participants. Announcement of results from second National Scorecard on Compassion survey.

Andy Shin, JD, MPH
Senior Director, Policy and Strategic Partnerships
The Schwartz Center for Compassionate Healthcare
Beth A. Lown, MD
Associate Professor of Medicine
Harvard Medical School
Medical Director
The Schwartz Center for Compassionate Healthcare

8:20 am

Keynotes & Conversations

Search Inside Yourself: Be Your Best Self At Work

Search Inside Yourself (SIY) is a science-based curriculum designed and tested at Google, aimed at helping participants develop mindfulness-based emotional intelligence. The outcomes of core SIY practices allow individuals and teams to develop the useful mental habits for achieving both deep and long-lasting well being as well as sustainable high performance. In this plenary presentation, we present a brief sampling of some of the core concepts of SIY. The presentation will include discussion of:

  • The science of neuroplasticity, emotion, perception and behavior change
  • The role of attention training in enhancing mental focus and developing emotional intelligence
  • How to develop greater resilience, including enhanced abilities for managing adversity and disruptive change
  • Tools for sustaining peak performance and motivation
  • Practices that cultivate happiness and overall well being

The goal is to help participants thrive – enjoying greater productivity, effectiveness, and happiness – at work and beyond.

Marc Lesser, MBA
Author, “Less: Accomplish More by Doing Less
Co-founder and CEO, Search Inside Yourself Leadership Institute

9:10 am

Plenary Panel Discussion

The Future of Compassion in Healthcare: What Lies Ahead?

Plenary discussion about what trends, initiatives, focus areas for research and innovations are necessary to create and thrive in cultures of compassion. Panelists will provide insight for the future of health professional education/training, patient-family engagement/integration into care delivery and teaching, payment and delivery innovation models that enable cultures of compassion and community initiatives and partnerships that extend culture beyond the hospital walls.

Moderator:

Bob Tedeschi
Senior Writer
STAT

Panelists:

Fernando Stein, MD
President-Elect, American Academy of Pediatrics
Medical Director, Progressive – Texas Children’s Hospital
Eric J. Hall
President and Chief Executive Officer
HealthCare Chaplaincy Network™
Lorraine Ryan
Senior Vice President, Legal, Regulatory and Professional Affairs
Greater New York Hospital Association
Rushika Fernandopulle, MD, MPP
Chief Executive Officer, Iora Health

10:30 am

Case-Based Discussions, Innovation Labs and Workshops

Workshop: Healthcare Teams 2020: Forming, norming, storming and performing in the new age of patient-centered care and population health [HFT]

Kenneth M. Slaw, PhD
Executive Director
Society for Vascular Surgery


Workshop: Connecting to Care: Promoting compassion through staff self-discovery and engagement [INT]

Harris P. Baden, MD
Senior Leader of Experience
Seattle Children’s Hospital-Research-Foundation
Professor of Pediatric Cardiac Critical Care
University of Washington School of Medicine


Workshop: Improving Culture Change Sustainability: Using enterprise risk management strategy to gain organizational buy-in [VAA]

Barbara McCarthy, RN, MPH, CIC, CPHQ, CPHRM, FASHRM
Enterprise Risk Officer
Beverly Hospital, a member of Lahey Health
Mike Midgley, RN, JD, MPH, CPHRM, FASHRM
Vice President, Healthcare Risk Engineering
Swiss Re Corporate Solutions


CBD: Compassion Through Experience: Using leadership and peer shadowing to improve culture and outcomes

Moderator: Sue Childress, MN, RN, OCN
Director of Nursing Services
Huntsman Cancer Hospital
University of Utah Health Care
Denise Venditti, DNP, MHA, RN, FACHE, NEA-BC
Vice President, Patient Experience
Geisinger Health System
Kelley Dillon, MA OD
Director, Physician Communication & Peer Support
Henry Ford Health System


CBD: Mapping the Landscape, Journeying Together: The Gold Foundation’s national model for translating humanism research into action

Moderator: Elizabeth Gaufberg, MD, MPH
Jean and Harvey Picker Director
Arnold P. Gold Foundation Research Institute
Associate Professor of Medicine and Psychiatry
Harvard Medical School
Wei Wei Lee, MD, MPH
Assistant Professor of Medicine
Assistant Dean of Students
University of Chicago Pritzker School of Medicine
Jennifer Tjia, MD, MSCE
Associate Professor of Quantitative Health Sciences and Medicine
University of Massachusetts Medical School

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

1:00 pm

Case-Based Discussions, Innovation Labs and Workshops

IL: Co-Designing for Compassion with Patients and Families

Christina Gunther-Murphy
Executive Director, Person- and Family-Centered Care
Institute for Healthcare Improvement
Dr. Jocelyn Cornwell
Chief Executive, The Point of Care Foundation
Visiting Professor, Department of Medicine Imperial College
London, United Kingdom


Workshop: Search Inside Yourself: Practices for sustaining, integrating and deepening mindfulness [INT]

Marc Lesser, MBA
Author, “Less: Accomplish More by Doing Less
Co-founder and CEO, Search Inside Yourself Leadership Institute


CBD: Changing the Care Paradigm: Using technology to unleash the power of compassionate care

Moderator: Tania Elliott, MD
Medical Director
Doctor on Demand
Lisa B. Levine, MD, MBA
Chief Medical Officer
The MAVEN Project
Timothy Bickmore, PhD
Professor
College of Computer and Information Science
Northeastern University


CBD: Prioritizing Workforce Well-being: Implementing top-down and bottom-up strategies in a teaching hospital setting

Moderator: Anu Ashok
Assistant Vice President, Graduate Medical Education and Physician Workforce Policy
Greater New York Hospital Association
Melissa C. Banner, RN, MSN, OCN
Nurse Manager
Huntsman Cancer Hospital
University of Utah Health Care
Fouad Atallah, MD
Director of Patient Safety
Department of Obstetrics and Gynecology
Maimonides Medical Center

Additional sessions will be added on a rolling basis as they are confirmed. Check back often or sign up to be updated.

2:30 pm

Addressing the Key Challenges and Opportunities from Compassion in Action
Beth A. Lown, MD
Medical Director
The Schwartz Center for Compassionate Healthcare
Associate Professor of Medicine
Harvard Medical School
Andrew Shin, JD, MPH
Senior Director, Health Policy & Strategic Partnerships
The Schwartz Center for Compassionate Healthcare

3:00 pm

Active Collaboration Learning Sessions

The final breakout sessions for Compassion in Action feature opportunities to work collaboratively with colleagues and presenters to develop solutions, frameworks and specific call-to-action(s) that participants can take back to their home organizations and communities.


IL: World Café – collaboratively addressing Compassion in Action, participant-named challenges – Session A

IL: World Café – collaboratively addressing Compassion in Action, participant-named challenges – Session B

Agenda will be updated on a rolling basis. Please check back often or sign up for the conference mailing list to get updates on new speakers and interactive sessions as they are confirmed.

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