The Annual

in Action

Healthcare Conference

Save the Date
September 8-10, 2019

Thank you to the over 500 participants from around the country and beyond for making the inaugural Compassion in Action Healthcare Conference an enriching and inspiring experience. In the coming weeks, keep an eye out for information about the next Compassion in Action Healthcare Conference taking place September 8th, 9th & 10th, 2019. In the meantime, view some pictures on our Facebook page and be sure to tag yourself!



The healthcare system is rapidly changing amidst pressures to increase efficiencies, improve coordination across the care spectrum and lower costs. The rising epidemic of a burned-out workforce, lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are all symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The inaugural Compassion in Action Healthcare Conference will bring together clinicians, patients and health system leaders who are committed to making compassion a priority in their organizations and communities. Meet colleagues from across the globe and experience immersive sessions that will leave you inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.


Using the Compassionate Collaborative Care Framework as the foundation, participants will share best practices in advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills, and apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

Compassion Science and Practice

Patient Experience

Workforce Wellbeing

Quality Improvement and Safety

Sustaining and Scaling Innovation


Attendees for this convening include those focused on organizational culture change using strategies based on empathy, effective communication, interpersonal skills and interprofessional collaboration. Clinical and administrative leadership, ethics committee members, patient-family advisors and external experts such as consultants, coaches and professional/policy organizations will have the opportunity to work collaboratively.

The target audience includes:

  • Practicing Health Professionals
  • Health Educators, Coaches, Employee Assistance and Chaplaincy
  • Patient and Family Advisors
  • Chief Executives, Nursing, Medical, Patient Safety and/or Experience Officers
  • Human Resources, Risk Management, Ethics and other roles supporting organizational culture
  • Professional Society Representatives
  • Researchers
  • Consultants
  • Payers, Suppliers and Technology Companies
  • Marketing Professionals
  • Policy & Advocacy Representatives

All participants will become part of a community that spans professions and backgrounds, connected through a shared vision for the future of healthcare.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and The Schwartz Center for Compassionate Healthcare. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.


Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 18.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This Live Activity fulfills the requirement for 1.85 Continuing Education Units (CEUs), representing 18.5 Contact Hours.

The Charlotte AHEC is authorized to award 17.5 hours of pre-approved ACHE Qualified Education continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

Past Speakers

Keynote Speakers
Lucy Kalanithi, MD, FACP

Lucy Kalanithi, MD, FACP

Clinical Assistant Professor of Medicine, Stanford University School of Medicine

Fireside chat interview with Stanford physician, Dr. Lucy Kalanithi, who is the widow of Dr. Paul Kalanithi, author of the #1 New York Times bestselling memoir, "When Breath Becomes Air," for which she wrote the epilogue.

Marc Lesser, MBA

Marc Lesser, MBA

Chief Executive Officer,
Search Inside Yourself Leadership Institute

Join Marc Lesser, MBA, the CEO of Search Inside Yourself Leadership Institute, who helped develop one of the most popular employee training programs at Google about how emotional intelligence training can lead to improved teamwork and leadership performance.

Rana Lee Adawi Awdish, MD, FACCP

Rana Lee Adawi Awdish, MD, FACCP

Medical Director, Care Experience,
Henry Ford Health System

Dr. Awdish will share her perspectives on how we can create and sustain a “culture of caring” from the lens of practicing clinician, patient experience leader and as a patient suffering from a critical illness.

Featured Speakers

The full list of presenting individuals and organizations will be available through the agenda.

Past Schedule


Join the conversation on Twitter using #CinA17
This isn’t a conference where you’ll just sit, listen and leave knowing nothing will change. At Compassion in Action, you’ll roll up your sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration. Past schedule below:

Sunday, June 25th is open to Schwartz Center Healthcare Members and our Point of Care affiliates only. To see if your organization is a healthcare member view our member list.

To view more detailed information on events, please click on the .

Art & Medicine at the MFA

Optional Pre-Conference Event

9:00 am

Conference Registration Opens

9:00 am

Compassion Scholars Program Orientation

(By invitation only)

10:30 am

Schwartz Center Member Day Welcome and Lunch

Lunch Plenary Conversation: Innovating and Scaling Schwartz Rounds™ across the United Kingdom's National Health Service

12:30 pm


3:00 pm

Interactive Working Groups

Your Role in Creating and Sustaining Cultures of Compassion

3:15 pm


4:45 pm

Member Cocktail Reception

5:15 pm


7:45 pm

Registration and Breakfast

7:00 am

Foundations for Compassion

Unleashing the Positive Power of Compassion

8:30 am

Keynotes and Conversations

Leading a Culture of Compassion

8:55 am


9:45 am

Health Society Leadership Council Meeting

(By invitation only)

11:25 am


12:00 pm

Keynotes and Conversations

Fireside Chat with Dr. Lucy Kalanithi and Jay Bhatt

12:45 pm

Keynotes and Conversations

Creating and Supporting Authentic Healing Relationships

1:30 pm


2:30 pm


4:00 pm


5:30 - 7:00 pm

5:30 pm

Morning Wellness Activities

6:30 am

Registration and Breakfast

7:00 am

Business Member Roundtable

(By invitation only)

7:00 am

Keynotes & Conversations

Search Inside Yourself: Be Your Best Self At Work

8:20 am

Plenary Panel Discussion

The Future of Compassion in Healthcare: What Lies Ahead?

9:10 am


10:10 am


12:00 pm

Compassion Scholars Program Debrief

(By invitation only)

12:10 pm


2:15 pm


4:30 pm
  • VAA – “Articulating core values and implementing values-based change”Focus on initiatives, models and approaches that help articulate core values and empower culture change.
  • INT – “Fostering intra/inter-personal skills to create authentic healing relationships”Focus on how organizations can help foster intra and inter-personal skills to create authentic healing relationships between caregivers and their patients/families, institutional leadership and their employees and among colleagues/teams.
  • HFT – “The new high functioning team: who’s on it and how does it work?”Focus on how organizations can achieve their goals by redefining and then leveraging high functioning teams. Themes to be covered include: involving patients and families in quality improvement initiatives, lowering hierarchy between professions and interprofessional training.

Sign up for the conference mailing list.

Planning Committee
Becca Hawkins, MSN, ANP Director, Compassionate Care Providence St Josephs Health
Fiona H. Levy, MD Executive Director, Sala Institute for Child & Family Centered Care, Hassenfeld Children's Hospital of New York at NYU Langone
Mark Rosenberg, MD, FACP Director, Compassionate Care Providence St Josephs Health
Juliette Schlucter Director, Center for Child and Family Experience, Sala Institute for Child & Family Centered Care, Hassenfeld Children's Hospital of New York at NYU Langone
Kyra Bobinet, MD, MPH Chief Executive Officer, engagedIN
Dr. Jocelyn Cornwell Chief Executive, The Point of Care Foundation; Visiting Professor, Department of Medicine Imperial College, London, UK
Brian Klepper, PhD Chief Executive Officer, Health Value Direct
Kathy McGuinn, MSN, RN, CPHQ Director of Interprofessional Education and Practice Partnerships, Special Advisor Quality Initiatives - American Association of Colleges of Nursing
Rabbi Edith M. Meyerson, DMin, BCC Associate Director, Pastoral Counseling and Bereavement Services - The Hertzberg Palliative Care Institute; Clinical Instructor, Brookdale Department of Geriatrics and Palliative Medicine Icahn School of Medicine at Mount Sinai
Wendy K. Nickel, MPH Director, Center for Patient Partnership in Healthcare - American College of Physicians
Fernando Stein, MD, FAAP President-Elect, American Academy of Pediatrics; Medical Director, Progressive - Texas Children's Hospital
Micheline St-Hilaire Director of Strategic Initiatives and Organizational Development, Catholic Health Corporation of Manitoba
Deborah Trautman, PhD, RN, FAAN President and CEO, American Association of Colleges of Nursing
Stephanie J. Adler Yuan, MS Director of Education and Training
Schwartz Center Steering Committee
Beth Lown, MD Medical Director
Michael Goldberg, MD Scholar-in-Residence
Elizabeth Hickman Senior Director, Membership and Corporate Partnerships
Kathy Scopin, BSN, PHN, RN Membership Experience Advisor, West Region
Andrew Shin, JD, MPH Senior Director, Policy and Strategic Partnerships
In Partnership With
Gold Sponsors
Silver Sponsor
Bronze Sponsors

View the sponsorship levels. For more information on these and other sponsorship opportunities, please contact Elizabeth Hickman at

Media Sponsor

Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs including this conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Harvard Pilgrim Health Care
Massachusetts General Hospital
Tufts Health Plan
Leader Circle

American Hospital Association
Benchmark Senior Living
Choate, Hall & Stewart LLP
Delta Dental of Massachusetts
Genesis HealthCare
Integro Insurance Brokers
LAZ Healthcare Services
MKA Executive Planners
Novo Nordisk
Partners HealthCare
Tsoi/Kobus & Associates
Vertex Pharmaceuticals

About the Schwartz Center

The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare. 

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with 425 healthcare members in the U.S. and Canada, supporting 200,000 healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 140 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds™ program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Andrew Shin ( )

For sponsorship information please contact: Elizabeth Hickman (

For exhibitor information please contact: Lisa Detweiler ( )

Connect with Us


The Westin Boston Waterfront

425 Summer Street, Boston, MA

Ideally located in Boston’s thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and culinary offerings nearby.


Limited rooms at the discounted rate of $299/night are available for September 8th, 9th & 10th.  If you plan to extend your stay beyond those nights, please contact the hotel directly at 617-532-4600 to get the best available rates.