in Action

Healthcare Conference

Save the Date
September 8-10, 2019

Thank you to the more than 500 participants from around the country and beyond for making the Schwartz Center for Compassionate Healthcare’s inaugural Compassion in Action Healthcare Conference an enriching and inspiring experience.

In the coming weeks, we’ll have information about the next Compassion in Action Healthcare Conference taking place September 8-10, 2019.



The healthcare system is rapidly changing. Pressures to increase efficiencies, improve coordination across the care spectrum and lower costs are contributing to a rising epidemic of a burned-out healthcare workforce. A lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.

The Schwartz Center’s Compassion in Action Healthcare Conference brings together clinicians, health system leaders and others who are committed to making compassion a priority in their organizations and communities. Participants will engage with colleagues from across the globe and experience immersive sessions that will leave them inspired, equipped with knowledge and skills and supported by new partners to create and sustain cultures of compassion.


Are you interested in presenting this year? Please fill out our request for abstracts before January 1, 2019.



Built on the Compassionate Collaborative Care Framework, conference topics focus on advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills. Participants will learn to apply those techniques towards initiatives and strategies that achieve the quadruple aim of improving patient experience, population health and workforce well-being while lowering costs.

Conference Themes

Workforce resilience, well-being and engagement

Communicating and engaging with patients, families and communities

Creating compassionate organizational cultures

Compassionate responses to social challenges

Compassion science and practice


This conference focuses on organizational culture change using strategies based on empathy, effective communication, interpersonal skills and interprofessional collaboration.

This conference is ideal for:

  • Organizational leaders, directors and managers of healthcare professionals
  • Practicing healthcare professionals and ethicists
  • Patient and clinician experience officers and teams
  • Quality and safety professionals and risk managers
  • Health professional educators
  • Human resources and employee assistance program professionals
  • Spiritual care providers and chaplains
  • Professional society leadership representatives
  • Policy and public health representatives

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and The Schwartz Center for Compassionate Healthcare. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.

More information about the number and type of continuing education credits offered at the conference will be available soon.

Past Speakers

See who joined us last year

Keynote Speakers
Lucy Kalanithi, MD, FACP

Lucy Kalanithi, MD, FACP

Clinical Assistant Professor of Medicine, Stanford University School of Medicine

Marc Lesser, MBA

Marc Lesser, MBA

Chief Executive Officer,
Search Inside Yourself Leadership Institute

Rana Lee Adawi Awdish, MD, FACCP

Rana Lee Adawi Awdish, MD, FACCP

Medical Director, Care Experience,
Henry Ford Health System

Featured Speakers

Past Schedule


At Compassion in Action, participants will roll up their sleeves, dig in and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking and provoking the change that will better our healthcare system.

Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce well-being through compassion and collaboration.

Are you interested in presenting this year? Please fill out our request for abstracts before January 1, 2019.


Sample schedule below:

More details for 2019 will be posted in the coming months.


6:30 pm


7:00 pm

Keynote Speaker

8:00 pm


8:30 pm

Morning Activity

6:30 am


8:00 am

Keynote Speaker

8:25 am

Master Panel

8:50 am

Master Panel Breakout Sessions

10:00 am


11:15 am

Compassion in Action Poster Session

Lunch and Networking

12:30 pm


1:30 pm

Fireside Chat

1:50 pm


3:00 pm

Cocktail Reception

5:00 pm

Evening Activities

6:00 pm

Morning Activity

6:40 am


7:00 am


8:00 am

Keynote Speaker

8:20 am

Case Study Presentation

8:50 am

Master Panel

9:10 am


10:20 am

Master Panel

11:30 am


12:30 pm

Master Panel Breakout Sessions

1:15 pm


2:30 pm

Concluding Remarks

3:30 pm
  • VAA – “Articulating core values and implementing values-based change”Focus on initiatives, models and approaches that help articulate core values and empower culture change.
  • INT – “Fostering intra/inter-personal skills to create authentic healing relationships”Focus on how organizations can help foster intra and inter-personal skills to create authentic healing relationships between caregivers and their patients/families, institutional leadership and their employees and among colleagues/teams.
  • HFT – “The new high functioning team: who’s on it and how does it work?”Focus on how organizations can achieve their goals by redefining and then leveraging high functioning teams. Themes to be covered include: involving patients and families in quality improvement initiatives, lowering hierarchy between professions and interprofessional training.
Planning Committee
Schwartz Center Steering Committee
Beth Lown, MD Chief Medical Officer
Michael Goldberg, MD Scholar-in-Residence
Elizabeth Hickman Interim Executive Director
Kathy Scopin, BSN, PHN, RN Membership Experience Advisor, West Region
In Partnership With
Gold Sponsors
Silver Sponsor
Bronze Sponsors

View the sponsorship levels. For more information on these and other sponsorship opportunities, please contact Elizabeth Hickman at

Media Sponsor

Thank you to the Schwartz Center National Business Members for their year-round support of our mission and programs including this conference. Learn more about business membership.


Chairman Circle
Executive Circle
Bank of America Merrill Lynch
Blue Cross Blue Shield MA
Harvard Pilgrim Health Care
Massachusetts General Hospital
Tufts Health Plan
Leader Circle

American Hospital Association
Benchmark Senior Living
Genesis HealthCare
Integro Insurance Brokers
Novo Nordisk
Partners HealthCare

About the Schwartz Center

The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare. 

Through national and international partnerships, the Schwartz Center for Compassionate Healthcare’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.

Established in 1995, the Schwartz Center, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.

The Schwartz Center is an independent, non-profit organization, with 450 healthcare members in the U.S., Canada, Australia, and New Zealand, supporting 288,000 healthcare professionals each year.  In partnership with the Point of Care Foundation, more than 190 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Rounds® program in the United Kingdom, which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year® Award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.

For media inquires please contact: Cathy Burke ( )

For sponsorship information please contact: Elizabeth Hickman (

For exhibitor information please contact: Melissa Thaler ( )

Connect with Us


The Westin Boston Waterfront

425 Summer Street, Boston, MA

Ideally located in Boston’s thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and culinary offerings nearby.


Limited rooms at the discounted rate of $299/night are available for September 8th, 9th & 10th.  If you plan to extend your stay beyond those nights, please contact the hotel directly at 617-532-4600 to get the best available rates.