The Annual Compassion in Action Healthcare Conference
The healthcare system is rapidly changing amidst pressures to increase efficiencies, improve coordination across the care spectrum and lower costs. The rising epidemic of a burned-out workforce, lack of truly meaningful patient-family engagement, and inconsistent improvement in quality across all settings are all symptoms of a system moving away from the core of what matters most for those who chose healthcare as a calling and for those who we aim to heal.
The inaugural Compassion in Action conference represents a new collaboration between on-the-ground clinicians, patients and families, leaders from academic health systems and long-term care, researchers and others, who are all working towards the common aim of improving their organizations and communities using strategies based on compassion and collaboration with patients, families and each other. Meet colleagues from across the globe and experience immersive sessions that will leave you inspired, equipped with knowledge and skills, and supported by new partners to make a difference.
THEMES & TOPICS
Compassion in Action is intended to equip clinicians, administrators, patients and their families, consultants, medical educators, policymakers and others with the tools, strategies and initiatives to achieve the quadruple aim of improving patient experience, population health and workforce wellbeing while lowering costs.
Using the Compassionate Collaborative Care Framework as the foundation, participants will share best practices in advancing cultures of compassion, communication, interprofessional teamwork and interpersonal skills and apply those techniques towards initiatives that include:
- Patient Experience
- Workforce Wellbeing
- Quality Improvement and Safety
WHO SHOULD PARTICIPATE
This conference will be most relevant for professionals who are focused on improving their organizations using strategies that strengthen the patient-clinician relationship and support workforce wellbeing in order to improve outcomes, quality and lower costs.
- CEOs, CMOs, CNOs, patient safety/experience officers, human resources and other administrative leaders will share best practices and gain insight into how patient-centered strategies can be implemented that also support clinician wellbeing.
- Patients, families, clinicians and students will gain the important skills, knowledge and inspiration to effectively implement change that strengthens the patient-caregiver relationship through compassion and collaboration.
- Medical educators, researchers, performance improvement, information technology and strategy consultants will similarly learn and share how we can improve outcomes, quality and lower costs using compassionate, collaborative strategies.
All participants will become part of a community that spans professions and backgrounds, connected through a shared vision for the future of healthcare.
Topics to be covered include:
- Culture Change
- Patient Activation
- Workflow and Care Redesign
- Community Partnerships
- Education and Health Professional Training
- Recruiting and Retaining for Compassion
- Electronic Medical Records and Technology
- Relationship-based Engagement
- Interprofessional Collaboration
- Selected Sub-populations (e.g. rare diseases, stigmatized illnesses, etc.)
- Health Policy
- And others…
Lucy Kalanithi, MD, FACP
Clinical Assistant Professor of Medicine, Stanford University School of Medicine
Fireside chat interview with Stanford physician, Dr. Lucy Kalanithi, who is the widow of Dr. Paul Kalanithi, author of the #1 New York Times bestselling memoir, "When Breath Becomes Air," for which she wrote the epilogue
Kyra Bobinet, MD, MPH
Chief Executive Officer, engagedIN
Richard Barron, MD, MACP
President and CEO, American Board of Internal Medicine and ABIM Foundation
President and CEO, Yale New Haven Hospital Health System; CEO, Yale-New Haven Hospital
Co-Founder and Chair, Eliza Corporation
Rushika Fernandopulle, MD, MPP
Chief Executive Officer, Iora Health
Tejal K. Gandhi, MD, MPH, CPPS
Chief Executive Officer, National Patient Safety Foundation
Chief Executive Officer, Genesis HealthCare
Brian Klepper, PhD
Chief Executive Officer, Health Value Direct
Vice President, Children's Services, NYU Langone Medical Center
Additional Featured and Keynote Speakers to be added soon.
The full list of presenting individuals and organizations will be available through the agenda.
This isn’t a conference where you’ll just sit, listen and leave knowing nothing will change. At Compassion in Action, you’ll roll up your sleeves, dig in, and engage with visionary thinkers and doers to experience and learn how healthcare organizations around the world are improving quality, lowering costs and strengthening patients’ and providers’ experience using compassionate, collaborative care. Our vision is to form a powerful community where every Compassion in Action participant plays an integral role in sharing ideas, simulating new thinking, and provoking the change that will better our healthcare system.
Through interactive experiential sessions with experts from diverse care settings and communities, this innovative conference will focus on fostering compassionate leaders across all professions and roles within healthcare. Participants will leave the conference having gained inspiration, knowledge/skills and partners to improve care quality and outcomes, patient experience and workforce wellbeing through compassion and collaboration.
Registration, Lunch and Networking12:30 pm
Member Recognition Dinner6:00 pm
Morning Activity6:30 am
Keynote Speaker8:25 am
Master Panel Breakout Sessions10:00 am
Lunch and Networking12:30 pm
Fireside Chat1:50 pm
Cocktail Reception5:00 pm
Evening Activities6:00 pm
Morning Activity6:40 am
Keynote Speaker8:20 am
Case Study Presentation8:50 am
Master Panel9:10 am
Master Panel11:30 am
Master Panel1:15 pm
|Becca Hawkins, MSN, ANP||Director, Compassionate Care Providence Health & Services|
|Fiona H. Levy, MD||Executive Director, Sala Institute for Child & Family Centered Care, Hassenfeld Children's Hospital of New York at NYU Langone|
|Mark Rosenberg, MD, FACP||Director, Compassionate Care Providence Health & Services|
|Juliette Schlucter||Director, Center for Child and Family Experience, Sala Institute for Child & Family Centered Care, Hassenfeld Children's Hospital of New York at NYU Langone|
|Kyra Bobinet, MD, MPH||Chief Executive Officer, engagedIN|
|Dr. Jocelyn Cornwell||Chief Executive, The Point of Care Foundation; Visiting Professor, Department of Medicine Imperial College, London, UK|
|Brian Klepper, PhD||Chief Executive Officer, Health Value Direct|
|Rabbi Edith M. Meyerson, DMin, BCC||Associate Director, Pastoral Counseling and Bereavement Services - The Hertzberg Palliative Care Institute; Clinical Instructor, Brookdale Department of Geriatrics and Palliative Medicine Icahn School of Medicine at Mount Sinai|
|Wendy K. Nickel, MPH||Director, Center for Patient Partnership in Healthcare - American College of Physicians|
|Fernando Stein, MD, FAAP||President-Elect, American Academy of Pediatrics; Medical Director, Progressive - Texas Children's Hospital|
|Micheline St-Hilaire||Director of Strategic Initiatives and Organizational Development, Catholic Health Corporation of Manitoba|
|Deborah Trautman, PhD, RN, FAAN||President and CEO, American Association of Colleges of Nursing|
|Stephanie J. Adler Yuan, MS||Membership Experience Advisor, Mid-Atlantic, The Schwartz Center for Compassionate Healthcare|
|Schwartz Center Steering Committee|
|Beth Lown, MD||Medical Director|
|Michael Goldberg, MD||Scholar-in-Residence|
|Elizabeth Hickman||Senior Director, Marketing and Corporate Partnerships|
|Kathy Scopin, BSN, PHN, RN||Membership Experience Advisor, West Region|
|Andrew Shin, JD, MPH||Senior Director, Policy and Strategic Partnerships|
Bank of America Merrill Lynch
Benchmark Senior Living
Blue Cross Blue Shield of Massachusetts
Choate, Hall & Stewart LLP
Integro Insurance Brokers
Harvard Pilgrim Health Care
Johnson & Johnson Innovation
Massachusetts General Hospital
MKA Executive Planners
Tsoi/Kobus & Associates
Tufts Health Plan
The Schwartz Center is dedicated to strengthening the human connection at the
heart of healthcare.
Through national and international partnerships, the Schwartz Center’s coalition of caregivers, patients, families and other leaders work together to make compassion a vital element in every aspect of healthcare. We provide innovative educational and training opportunities for caregivers that are supported by cutting-edge research in neuroscience and communication. We are dedicated to advancing policies that inspire and help healthcare organizations create an environment that fosters a culture of healing and well-being for patients and clinicians.
Established in 1995, the Schwartz Center for Compassionate Healthcare, a leader in the movement to make compassion a vital element in every patient-caregiver interaction, was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive.
The Schwartz Center is an independent, non-profit organization, with more than 400 healthcare members in the U.S. and Canada, supporting 200,000 healthcare professionals each year. In partnership with the Point of Care Foundation in the United Kingdom, over 150 hospitals, hospices and other healthcare organizations conduct the innovative Schwartz Center Rounds® program which unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.
Schwartz Center members rely on programs, education and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families. To help patients and family members acknowledge caregivers who epitomize the qualities of compassionate care the Schwartz Center established the Honor Your Caregiver program. Through its National Compassionate Caregiver of the Year award, the Center celebrates healthcare professionals who display extraordinary devotion and compassion in caring for patients and families.
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